Experienced veterinary leader with a proven track record of driving excellence in animal care, team development, and customer satisfaction. I am deeply passionate about promoting professional growth among team members and achieving operational efficiency whilst ensuring the highest standards of care for our patients.As a veterinarian with management experience, I understand the unique challenges and pressures that veterinary professionals face on a daily basis, and I am dedicated to providing the support and resources needed for their success. After obtaining my degree in Veterinary Medicine from The Royal Veterinary College, London, I returned to my childhood home of Hong Kong to hone my clinical skills with a focus on internal medicine and ultrasonography. I hold a Certificate of Advanced Veterinary Practice in both Small Animal Medicine and Veterinary Business Management. In 2017, I embarked on my journey into Veterinary Management and over the next few years progressed to Clinical Director, Veterinary Director and Partner at Creature Comforts Veterinary Group, Hong Kong. In 2022, the company was acquired by Mars Veterinary Health, a global leader in the provision of veterinary services. Mars Veterinary Health has a vision and values that closely align with those of the Creature Comforts Group.More recently, I have driven successful implementations of major organisation projects, using my in depth knowledge of veterinary clinic operations and project management skills. I'm looking forward to exploring and driving success in new projects on the horizon.
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FounderBump&Co.Hong Kong
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Veterinary Management ConsultantCreature Comforts Group Apr 2023 - PresentHong Kong SarLeading operational projects such as Practice Management Software implementation and Internal Control Compliance. Application of in-depth knowledge of the operational processes of a large veterinary practice including clinical use, customer & marketing communications, stock and procurement systems, product management, scheduling, reporting, integrations and financial processes. -
Veterinary DirectorCreature Comforts Group Nov 2020 - Feb 2023Hong Kong SarGroup wide veterinary staff performance management for team of 20+ vets• Veterinary Onboarding and Training Programme oversight, including design and implementation• Design and implementation of veterinary performance management processes including competency framework• Design and implementation of veterinary clinical standards and SOPs• Veterinarian recruitment process ownership across the group (including multiple successful local and international hires) -
Clinical DirectorCreature Comforts Group Oct 2017 - Feb 2023Hong KongResponsibility for and oversight of large 24h clinic operation and performance, including: • P&L responsibility with regular reporting and review of business performance• Support and oversee clinical leadership team including Nurse Manager & Vet Manager• Successful development and implementation of multiple protocols and strategies based on operational insights• Responsible for veterinary team performance including improving per-vet revenue generation and team retention rates• Personally handle high-level customer complaints or issues -
Senior Veterinary SurgeonCreature Comforts Group Oct 2015 - Feb 2023Hong Kong SarEmphasis on small animal internal medicine with advanced practitioner status. Confident in performing abdominal ultrasonography and echocardiography in dogs and cats. -
Veterinary SurgeonAnimal Medical Centre Hong Kong Jan 2012 - Sep 2015Hong Kong
Faye Caddy Education Details
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Veterinary Medicine -
Certificate Of Veterinary Business Management -
Small Animal Internal Medicine -
Veterinary Medicine
Frequently Asked Questions about Faye Caddy
What company does Faye Caddy work for?
Faye Caddy works for Bump&co.
What is Faye Caddy's role at the current company?
Faye Caddy's current role is Founder.
What schools did Faye Caddy attend?
Faye Caddy attended Royal Veterinary College, U. Of London, University Of Liverpool, University Of Liverpool, Royal Veterinary College, U. Of London.
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