Faye Dalgleish Email & Phone Number

Cardiff, United Kingdom

Pontyclun

Processing ECOM orders for mail order clients, and answering complaints and queries from customers via email and phone calls. Liaising with Reps to process orders for third party stockists as well as our own Crabtree and Evelyn stores. I liaise with our Business Analysts to ensure orders are within their forecast before releasing orders down to our warehouse.

London, United Kingdom

Centre 404 is for a project opened in conjunction with Islington Council for new homes for people with learning difficulties. As part of a team I assisted the residence in their daily lives helping them to live more independently. My role includes supporting residence to cook, clean, and manage their flats as well as managing bills and finances. Issuing medication, assisting with personal care, as some tenants are less capable than others. I also assisted residence with errands within the community as well as assisting on other community projects and running activities. I also assisted implementing new filing systems.I was a key worker for a resident and wrote her support plan, daily logs, and booked her personal appointments.http://www.islingtongazette.co.uk/news/brand_new_highbury_flats_mean_more_family_time_for_vulnerable_adults_1_3887044

London, United Kingdom

To oversee and maintain the daily running of the New Street branch of TCCR. maintain a close professional relationship with Clinicians as well as Clients, which can be difficult at times as clients are usually very distressed. Reception Duties- greet clients, log them onto our databases, inform clinicians when clients have arrived. Hand out paperwork for clients to complete at various times and field questions regarding the forms they complete. Admin Duties, such as creating assessment files, and performing any other filing duties, as well as archiving. Enter Intake Forms, close files, and also assist in clinical research.

My role included managing office for staff of 60; managing diaries of Managing Directors, assisting managing directors with any task requested, answering all company queries via phone and email, greeting clients, managing office issues including maintenance contracts, stationary orders, refreshment orders and any staff issues; booking meeting rooms; set up meeting rooms; creating Board Meeting packs; collecting all KPI’s from various teams and collating the information; liaising with finance team on various projects including monthly expenses and time sheets.

Assisted Demand Planning Manager with any task required, uploaded forecasts, liaised with various departments and managers via phone and email.

Took orders for mail order clients, assisted with large wholesale clients Inc. John Lewis, dealt with complaints, redirected calls to various departments, liaised with REPS.

Organised the pub for reopening, sourced décor for the interior, sourced suppliers, daily/weekly paper work, cash and banking, updated Facebook and Twitter, managed correspondence via phone and email, dealt with customers.

Ran the pub, completed paper work, dealt with suppliers, cash and banking, promoted venue, dealt with customer and staff issues, updated Facebook, Twitter, and Web Page, managed correspondence via phone and email.

Managed the bar while Manager and Assistant Manager were away, dealt with customers, evening cash and banking, locked up bar.Manager on Duty, Blockbuster Video, Llanelli Wales, Oct 2003-Aug 2006 Part Time Served customers, dealtg with complaints, ran shifts, cashing up and locked up.

Assisted with care of the children, organised events, met with parents, assisted with theater productions.

Writing For Media, Journalism

A Level, Media, Film, Welsh, English, B,B,B,B

Gcse, English, Welsh, French, Maths, Science, History, Business, It, R.E, A*-C