Faye D'Costa Email & Phone Number

Milton, ON, CA

Milton

• Office Administrator:
• Payroll: Approved and reconciled monthly payroll hours working extensively on MS Excel.
• Coordinated 15+ employee vacation and scheduling. This involved optimizing work schedules around availability and vacation planning.
• Moved from hard copy to online entering and tracking of payroll hours and attendance sheets to adapt to the changing situation after COVID.
• Collected data and prepared MIF month end reports to be sent to the head office. This was instrumental in ordering supplies and maintaining inventory.
• Responsible for managing and maintaining Google Drive with documents, course material, shared folders and making sure that this is available to all course instructors at all times.

Milton

• Lunch Supervisor with Halton Catholic District School Board at Bishop Reding Catholic Secondary School, supervising lunch breaks in cafeteria, classrooms, hallways and designated lunch spaces daily over a three-hour.
• Communicating and reporting to Office staff about misdemeanors during lunch breaks.

Bengaluru, Karnataka, India

• Payments Processing: Worked with the Global Cash Operations team in processing incoming as well as outgoing payments.
• Designed a M.I.S. system for the team. This involved consolidating daily data to arrive at the team's accuracy and comparing this to the previous month’s data working extensively with Microsoft Excel and.
• Ensuring that the urgent payments for important customers were released on time.
• Making sure the team kept up to the accuracy percentage of 99% - 100%.
• Constantly keep in touch with counterparts in Japan to ensure the smooth running of the process.
• Assigned tasks/work appropriately to junior team members

Bengaluru, Karnataka, India

• Worked with Progeon, Infosys for Fidelity Investments and was a part of the pilot batch to start operations offshore.
• Trained and worked in the Defined Benefits process, which involved calculation of participants Pension Benefits and processing of the Pension Benefits forms, once eligible for retirement.
• Approved and reconciled hours for team members working with Microsoft Excel. This report was then sent to the U.S. team and revenue for the team was based on this.

Bengaluru, Karnataka, India

• Worked on an in-bound call account as a customer service representative for Ramada Hotels in the U.S.A.
• Handled customer calls related to hospitality. Transferred calls to other departments or managers when required.
• The team's goal was to try and turn each call into a sale and was the first person to be awarded for the highest sale.
• Once familiar and up to date with the process, transitioned to monitoring calls for quality in March 2002.

Bachelor Of Arts - Ba, Psychology, Sociology, English Literature

Education record