Faye Howard

Faye Howard Email and Phone Number

Senior Director/Servant Leader/DEI Change Agent @ Blue Cross Blue Shield of Massachusetts
Faye Howard's Location
Stoughton, Massachusetts, United States, United States
Faye Howard's Contact Details

Faye Howard work email

Faye Howard personal email

n/a
About Faye Howard

I am a Senior Leader with experience leading customer support and service delivery organizations. I have strong demonstrated expertise in all facets of relationship, operations and project management.  Exceptional operations management experience. Strategic thinker with the ability to identify and implement process improvements that increase accuracy, consistency and efficiency while mitigating risk. Sound experience in identifying and creating functional business processes for new products/services with strong operational controls.  Proven vendor relationship management experience with strong influencing and interpersonal skills as well as a track record of strong results.  Team builder and high-performance group leader with demonstrated ability to enhance productivity levels and drive positive organizational change.

Faye Howard's Current Company Details
Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield Of Massachusetts

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Senior Director/Servant Leader/DEI Change Agent
Faye Howard Work Experience Details
  • Blue Cross Blue Shield Of Massachusetts
    Senior Director
    Blue Cross Blue Shield Of Massachusetts Jun 2021 - Present
    Boston, Ma, Us
    BLUE CROSS BLUE SHIELD OF MASSACHUSETTS, Hingham, MA​07/2021 – PresentSenior Director, Operations Shared ServicesReporting to the Senior Vice President of Operations, led a team that manages centralized shared services in support of the broader Operations Division of over 800 leaders and associates. Functional leadership for four departments (90 leaders and associates) dedicated to ensuring best-in-class service to providers, members, and accounts.
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  • Rhode Island Quality Institute
    Senior Director,Operations And Business Implementations
    Rhode Island Quality Institute Oct 2012 - Jun 2021
    Providence, Rhode Island, Us
    Member of the senior leadership team, providing management and strategic oversight of Operations, Business Implementations, and the Project Management Office, with management oversight of daily operational support, scheduling and execution of product implementations, and the project portfolio monitoring process.
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  • Sovereign/ Santander
    Operations Control Manager
    Sovereign/ Santander Sep 2011 - Oct 2012
    Recruited to lead development and update of a transition accounting and operational control model within banking operations.
  • Navigant Consulting (The Clutch Group)
    Contract Project Analyst - Disputes And Investigations Unit
    Navigant Consulting (The Clutch Group) Sep 2010 - Jan 2011
  • Evergreen Service Company
    Svp Group Manager, Client Support And Vendor Relations
    Evergreen Service Company Dec 2000 - Oct 2009
    As senior leader, directed five mutual fund operational departments, including Transaction Processing, Correspondence, Research, Adjustments/Control, and Intermediary Services. Assumed vendor management for two key business partners. Managed four AVPs, four managers, and 50 staff members.

Faye Howard Skills

Customer Experience Performance Management Stakeholder Management Regulatory Compliance Change Management Insurance Corporate Governance Call Centers Team Leadership Coaching Customer Satisfaction Knowledge Management General Insurance Team Management Project Management Efficiency Optimization Management Financial Services Communication Customer Service Marketing Financial Promotions Advertising Stakeholder Engagement Microsoft Office Google Suite Presentation Skills

Faye Howard Education Details

  • Northeastern University
    Northeastern University
    Criminal Justice

Frequently Asked Questions about Faye Howard

What company does Faye Howard work for?

Faye Howard works for Blue Cross Blue Shield Of Massachusetts

What is Faye Howard's role at the current company?

Faye Howard's current role is Senior Director/Servant Leader/DEI Change Agent.

What is Faye Howard's email address?

Faye Howard's email address is fa****@****l.co.uk

What schools did Faye Howard attend?

Faye Howard attended Northeastern University.

What skills is Faye Howard known for?

Faye Howard has skills like Customer Experience, Performance Management, Stakeholder Management, Regulatory Compliance, Change Management, Insurance, Corporate Governance, Call Centers, Team Leadership, Coaching, Customer Satisfaction, Knowledge Management.

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