Faye Richards Email and Phone Number
Faye Richards is a change management consultant with over a decade of experience in leading and delivering large-scale business transformation projects across various sectors and industries. She has a bachelor's degree in political science and government from Goldsmiths, University of London, and holds multiple certifications in change management, project management, and agile methodologies.She is passionate about creating and executing change strategies that align with the vision, goals, and needs of the organization and its stakeholders. She has successfully piloted and provided a road map for a roll-out of a major digitalization project for St John's Ambulance, involving a transition from a paper-based to an electronic-based system for patient care. She has also designed and implemented a new digital process for prioritizing and managing change initiatives for Springer Nature Group, involving global stakeholder engagement and communication. She has a track record of overcoming resistance, building trust, and fostering collaboration among diverse teams and senior leaders, resulting in significant cost and efficiency savings, improved user experience, and enhanced organizational performance and culture. She is always eager to learn new tools, techniques, technologies, and processes to stay updated and relevant in the dynamic and evolving field of change management. She is looking to expand her network and connect with other change professionals and enthusiasts via LinkedIn.
Furzedown Youth Centre
View- Website:
- furzedownyouthcentre.org.uk
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Chairperson Of The BoardFurzedown Youth CentreLondon, Gb -
Media Process And Change ManagerGroupm Jan 2024 - Apr 2024I supported redesigning media processes by implementing best practices and facilitating the transition towards more efficient operational methods. In addition, I helped develop and disseminate communication materials. This included creating substantive process mapping guides and conducting training sessions to ensure staff are well informed and prepared for the introduction of new procedures. -
Interim Change ManagerSt John'S Ambulance Nov 2022 - Mar 2023England, United KingdomAs a Change Management leader and subject matter expert, my remit was to create a change framework plan and a transitional roadmap to pilot and roll out a major transformational project from a patient paper-based process to an electronic-based system using a tablet. Involving close interactions with project managers and the board to achieve successful outcomes. I devised communication strategies to overcome stakeholder resistance based on comprehensive research into diverse requirements. I created a change framework, bridged gaps and established a network of digital buddies to propel the rollout. I embedded metrics and KPIs to track the impact of changes on the organisation, capture lessons learned and provide feedback to stakeholders. I guided people through the change process using policy and procedural training while conducting temperature check surveys periodically to measure behaviours and overall adoption. My key contributions:• Instrumental in the normalisation of digital change taking place across 10,000 volunteers.• Overcame resistance by coordinating in-person demos across England during the change pilot.• Engaged clinical digital product owner and volunteers to test Wi-Fi-enabled tablets.• Achieved success in allaying volunteer fears, through communications and demos.
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Organizational Design ConsultantIdl Training Feb 2020 - Dec 2022Wandsworth, England, United KingdomIn a people-centric role and deadline-driven environment, my remit was to transform training manuals into self-training collateral with a range of global companies, devising customer learning programmes based on culture and projects. I liaised with stakeholders to understand training requirements and devise learning programmes. My key contributions:• Boosted trainee knowledge by implementing a series of mini, multiple-choice quizzes.• Commended for expediting excellent staff engagement in providing access to data.• Advanced learners to achieve 83% first-time passes using bespoke project examples.• Built knowledge of ethos, culture and prospective courses via lengthy leader discussions.
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Interim Change Delivery ManagerSpringer Nature Group Jul 2022 - Oct 2022London, England, United KingdomMy role primarily focused on testing and scaling a new digital process to aid team in prioritising the most important change initiative and meeting timelines for project delivery. I formulated a definitive roadmap for global stakeholders and RACI to design, build and implement the process, underpinned by a change approach and fully aligned impact assessments. During the design & build phase, I defined a change and communications plan, requiring content development for intranet blogs and informational videos. I led workshops with stakeholders in the US, Europe and India to communicate progress of change, involving storytelling and interactions with BAs and PMs. I also co-created and implemented the operational readiness approach and weekly updated CRAID reports for diverse stakeholder groups. My key contributions:• Delivered local level change and garnered support by understanding impact.• Championed change building strong connections and honest relationships. -
Organisation And Readiness LeadLondon Borough Of Newham Jan 2022 - Jun 2022London, England, United KingdomI navigated multiple change initiatives to delivery, involving stakeholder requirements elicitation workshops, RACI document creation and a power/influence matrix. I influenced the adoption of an operating model and cultural change by engaging multi-level staff via forums. My key contributions:• Transformed Staff Forums by initiating Terms of Reference and senior-level support structure for them to enable them to obtain support and thrive• Extended project reach by forming closer relationships with project management team.• Raised awareness of council activities for employees via video screen set-up.• Embedded staff change culture by defining strategies and executing engagement plans.• Maximised web analytics to build on campaign success and engage difficult-to-reach staff. -
Business Development PartnerCertitude Jul 2019 - Dec 2019London, United KingdomWorked as a key member of the team identifying new opportunities for growth through the tender process and planning the retention of current business. Successfully partnered with colleagues across the organisation to develop innovative, impactful service offers. Responsibilities included research, project management and the development of successful tender submissions which brought to life the quality and value of Certitude’s support offers. -
Transformation Programme OfficerHm Revenue & Customs Sep 2018 - Apr 2019Croydon, Greater London, United KingdomTransformation Programme Officer, 09/2018 – 04/2019Recruited to lead and set-up a Project Management Office (PMO), for project governance and to act as Secretariat of the Transformation Programme Board. For an operational directorate of 7,000 people and six departments. My Key Contribution:• Overcame senior stakeholder objections and secured 100% support for creating and setting up PMO and relevant strategic infra-structures which had been attempted previously but had failed. -
Change Project ManagerHm Revenue & Customs Oct 2016 - Oct 2018Croydon, England, United KingdomAdministered a portfolio of IT change projects with workstreams affecting 7,000 plus people, requiring strategies for each department. Headed teams and oversaw output for change-driven programmes. Collated documentation to communicate deliverables involving training design. Adopted an agile approach to design and test a staff management system. Conducted training needs analysis to create a progress framework, minimise resources and speed up timeframes. My Key Contributions:• Secured funding to digitalise business records by sourcing a database to reduce monthly manhours by 200.• Established a large group of Change Champions to propel and reinforce in-flight cross-functional changes.• Introduced a Compliance Activity Report (CAR) software solution in line with strategic, high-level objectives.• Embedded CAR at senior-level to build a robust data hub showing existing and future location of resources.• Enabled senior management to capture data from CAR system to transfer vast resources to the EU Exit team. -
Operational Capability And Development LeadUk Home Office Sep 2014 - Sep 2016Croydon, Greater London, United KingdomIn my role as Operational Capability and Development Lead, I successfully aligned with corporate goals to enhance workflow efficiency. As the overseer of the change portfolio within Criminal Casework, I took charge of identifying the impacts of various changes, articulating these to the executive board, and spearheading the creation and execution of groundbreaking solutions. My approach included crafting compelling business cases, setting benchmarks for ongoing improvements, and securing buy-in from both internal and external stakeholders for new initiatives. Additionally, I successfully obtained necessary funding and support for infrastructure and technical enhancements, and set up a robust training program for staff.My Key Contributions:• Enhanced workflow efficiency by 15% through initiatives such as reducing the time required to gather prisoner information and speeding up referrals. This was achieved by equipping staff with direct access to the Ministry of Justice database via stand-alone laptops.• Boosted accessibility to process and procedural guidance by creating a digital team page and instituting a streamlined process for regularly updating these procedures.• Forged a partnership with the DWP Fraud Office, leading efforts to identify foreign national offenders involved in identity theft more quickly. This initiative helped clarify the nationality status of individuals within the prison
Faye Richards Education Details
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Political Science And Government
Frequently Asked Questions about Faye Richards
What company does Faye Richards work for?
Faye Richards works for Furzedown Youth Centre
What is Faye Richards's role at the current company?
Faye Richards's current role is Chairperson of the Board.
What schools did Faye Richards attend?
Faye Richards attended Goldsmiths, University Of London.
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Faye Richards
Head Of Customer Operations And Scaled Accounts At Yulife. Helping People To Live Their Best LivesLondon2duedil.com, yulife.com3 +447570XXXXXX
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Faye Richards
Greater London -
Faye Richards
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