Faye Richards

Faye Richards Email and Phone Number

Chairperson of the Board @ Furzedown Youth Centre
London, GB
Faye Richards's Location
London, England, United Kingdom, United Kingdom
About Faye Richards

Faye Richards is a change management consultant with over a decade of experience in leading and delivering large-scale business transformation projects across various sectors and industries. She has a bachelor's degree in political science and government from Goldsmiths, University of London, and holds multiple certifications in change management, project management, and agile methodologies.She is passionate about creating and executing change strategies that align with the vision, goals, and needs of the organization and its stakeholders. She has successfully piloted and provided a road map for a roll-out of a major digitalization project for St John's Ambulance, involving a transition from a paper-based to an electronic-based system for patient care. She has also designed and implemented a new digital process for prioritizing and managing change initiatives for Springer Nature Group, involving global stakeholder engagement and communication. She has a track record of overcoming resistance, building trust, and fostering collaboration among diverse teams and senior leaders, resulting in significant cost and efficiency savings, improved user experience, and enhanced organizational performance and culture. She is always eager to learn new tools, techniques, technologies, and processes to stay updated and relevant in the dynamic and evolving field of change management. She is looking to expand her network and connect with other change professionals and enthusiasts via LinkedIn.

Faye Richards's Current Company Details
Furzedown Youth Centre

Furzedown Youth Centre

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Chairperson of the Board
London, GB
Faye Richards Work Experience Details
  • Furzedown Youth Centre
    Chairperson Of The Board
    Furzedown Youth Centre
    London, Gb
  • Groupm
    Media Process And Change Manager
    Groupm Jan 2024 - Apr 2024
    I supported redesigning media processes by implementing best practices and facilitating the transition towards more efficient operational methods. In addition, I helped develop and disseminate communication materials. This included creating substantive process mapping guides and conducting training sessions to ensure staff are well informed and prepared for the introduction of new procedures.
  • St John'S Ambulance
    Interim Change Manager
    St John'S Ambulance Nov 2022 - Mar 2023
    England, United Kingdom
    As a Change Management leader and subject matter expert, my remit was to create a change framework plan and a transitional roadmap to pilot and roll out a major transformational project from a patient paper-based process to an electronic-based system using a tablet. Involving close interactions with project managers and the board to achieve successful outcomes. I devised communication strategies to overcome stakeholder resistance based on comprehensive research into diverse requirements. I created a change framework, bridged gaps and established a network of digital buddies to propel the rollout. I embedded metrics and KPIs to track the impact of changes on the organisation, capture lessons learned and provide feedback to stakeholders. I guided people through the change process using policy and procedural training while conducting temperature check surveys periodically to measure behaviours and overall adoption. My key contributions:• Instrumental in the normalisation of digital change taking place across 10,000 volunteers.• Overcame resistance by coordinating in-person demos across England during the change pilot.• Engaged clinical digital product owner and volunteers to test Wi-Fi-enabled tablets.• Achieved success in allaying volunteer fears, through communications and demos.
  • Idl Training
    Organizational Design Consultant
    Idl Training Feb 2020 - Dec 2022
    Wandsworth, England, United Kingdom
    In a people-centric role and deadline-driven environment, my remit was to transform training manuals into self-training collateral with a range of global companies, devising customer learning programmes based on culture and projects. I liaised with stakeholders to understand training requirements and devise learning programmes. My key contributions:• Boosted trainee knowledge by implementing a series of mini, multiple-choice quizzes.• Commended for expediting excellent staff engagement in providing access to data.• Advanced learners to achieve 83% first-time passes using bespoke project examples.• Built knowledge of ethos, culture and prospective courses via lengthy leader discussions.
  • Springer Nature Group
    Interim Change Delivery Manager
    Springer Nature Group Jul 2022 - Oct 2022
    London, England, United Kingdom
    My role primarily focused on testing and scaling a new digital process to aid team in prioritising the most important change initiative and meeting timelines for project delivery. I formulated a definitive roadmap for global stakeholders and RACI to design, build and implement the process, underpinned by a change approach and fully aligned impact assessments. During the design & build phase, I defined a change and communications plan, requiring content development for intranet blogs and informational videos. I led workshops with stakeholders in the US, Europe and India to communicate progress of change, involving storytelling and interactions with BAs and PMs. I also co-created and implemented the operational readiness approach and weekly updated CRAID reports for diverse stakeholder groups. My key contributions:• Delivered local level change and garnered support by understanding impact.• Championed change building strong connections and honest relationships.
  • London Borough Of Newham
    Organisation And Readiness Lead
    London Borough Of Newham Jan 2022 - Jun 2022
    London, England, United Kingdom
    I navigated multiple change initiatives to delivery, involving stakeholder requirements elicitation workshops, RACI document creation and a power/influence matrix. I influenced the adoption of an operating model and cultural change by engaging multi-level staff via forums. My key contributions:• Transformed Staff Forums by initiating Terms of Reference and senior-level support structure for them to enable them to obtain support and thrive• Extended project reach by forming closer relationships with project management team.• Raised awareness of council activities for employees via video screen set-up.• Embedded staff change culture by defining strategies and executing engagement plans.• Maximised web analytics to build on campaign success and engage difficult-to-reach staff.
  • Certitude
    Business Development Partner
    Certitude Jul 2019 - Dec 2019
    London, United Kingdom
    Worked as a key member of the team identifying new opportunities for growth through the tender process and planning the retention of current business. Successfully partnered with colleagues across the organisation to develop innovative, impactful service offers. Responsibilities included research, project management and the development of successful tender submissions which brought to life the quality and value of Certitude’s support offers.
  • Hm Revenue & Customs
    Transformation Programme Officer
    Hm Revenue & Customs Sep 2018 - Apr 2019
    Croydon, Greater London, United Kingdom
    Transformation Programme Officer, 09/2018 – 04/2019Recruited to lead and set-up a Project Management Office (PMO), for project governance and to act as Secretariat of the Transformation Programme Board. For an operational directorate of 7,000 people and six departments. My Key Contribution:• Overcame senior stakeholder objections and secured 100% support for creating and setting up PMO and relevant strategic infra-structures which had been attempted previously but had failed.
  • Hm Revenue & Customs
    Change Project Manager
    Hm Revenue & Customs Oct 2016 - Oct 2018
    Croydon, England, United Kingdom
    Administered a portfolio of IT change projects with workstreams affecting 7,000 plus people, requiring strategies for each department. Headed teams and oversaw output for change-driven programmes. Collated documentation to communicate deliverables involving training design. Adopted an agile approach to design and test a staff management system. Conducted training needs analysis to create a progress framework, minimise resources and speed up timeframes. My Key Contributions:• Secured funding to digitalise business records by sourcing a database to reduce monthly manhours by 200.• Established a large group of Change Champions to propel and reinforce in-flight cross-functional changes.• Introduced a Compliance Activity Report (CAR) software solution in line with strategic, high-level objectives.• Embedded CAR at senior-level to build a robust data hub showing existing and future location of resources.• Enabled senior management to capture data from CAR system to transfer vast resources to the EU Exit team.
  • Uk Home Office
    Operational Capability And Development Lead
    Uk Home Office Sep 2014 - Sep 2016
    Croydon, Greater London, United Kingdom
    In my role as Operational Capability and Development Lead, I successfully aligned with corporate goals to enhance workflow efficiency. As the overseer of the change portfolio within Criminal Casework, I took charge of identifying the impacts of various changes, articulating these to the executive board, and spearheading the creation and execution of groundbreaking solutions. My approach included crafting compelling business cases, setting benchmarks for ongoing improvements, and securing buy-in from both internal and external stakeholders for new initiatives. Additionally, I successfully obtained necessary funding and support for infrastructure and technical enhancements, and set up a robust training program for staff.My Key Contributions:• Enhanced workflow efficiency by 15% through initiatives such as reducing the time required to gather prisoner information and speeding up referrals. This was achieved by equipping staff with direct access to the Ministry of Justice database via stand-alone laptops.• Boosted accessibility to process and procedural guidance by creating a digital team page and instituting a streamlined process for regularly updating these procedures.• Forged a partnership with the DWP Fraud Office, leading efforts to identify foreign national offenders involved in identity theft more quickly. This initiative helped clarify the nationality status of individuals within the prison

Faye Richards Education Details

Frequently Asked Questions about Faye Richards

What company does Faye Richards work for?

Faye Richards works for Furzedown Youth Centre

What is Faye Richards's role at the current company?

Faye Richards's current role is Chairperson of the Board.

What schools did Faye Richards attend?

Faye Richards attended Goldsmiths, University Of London.

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