The outline of my job experience within River Island concludes of me developing my knowledge and progressing in my desired career of business management, by shadowing management. These job responsibilities concludes of:-Scheduled weekly projects, anticipating timelines for milestones and completion dates.-Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.-Managed team by offering support and constructive feedback to improve skills and maximise potential.-Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.-Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.-Maintained positive, professional working environment to optimise staff and customer satisfaction.-Established strategic monthly sales goals, communicating priorities to staff and closely tracking progress to achieve success.-Supervised and delegated tasks to employees to meet key productivity targets. Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.-Promptly and proactively replenished stock to improve product accessibility. Liaised with customers to determine needs, provide recommendations and upsell services.-Processed cash and card payments during busy shopping periods to minimise customer waiting times.-Promoted special offers and loyalty programme with upselling skills.-Created welcoming environment by greeting customers in line with best store practices.-Managed transactions with high accuracy to achieve smooth till reconciliations.

-Aligned day-to-day activities with targets set by upper management. Trained staff to review and reconcile daily transactions to apply best management practices.-Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.-Strategically planned shift schedules, processed holiday requests and granted leaves to optimise labour costs and productivity.-Tracked employee productivity, performance and task completion to meet quality standards.-Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.-Investigated and resolved customer complaints within target timescales to increase retention and loyalty.-Personal achievement, achieving number one in customer service in the region.