Faye Thomas Email & Phone Number

United Kingdom

Lead operational and organisational excellence with harmonised and integrated end to end processes. Lead the direction of the Global L2O processes. Working through project lifecycle including the definition, design and implementation of the E2E processes. Including policies, procedures, work instructions and process flow maps. Supporting seamless.

United Kingdom

Key Responsibilities:Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition.Acquire a thorough understanding of key customer needs and requirement. Expand the relationships with existing customers by continuously proposing solutions that meet their objectives. Ensure the correct products and services are.

My experience has taken me through successful global business transformation deployments in Italy, The Netherlands and France. I have worked directly with the Management Board both global and local. Local business users, Customers and Consultancy Partners.Responsible for developing and managing a clear implementation roadmap and completion for Sales and.

Responsible for managing all Heatrae Sadia's Customer facing teams managing and maintaining SLA’s and KPI’s. Closure and relocation of Sales Order Processing for Elson Water Heating (South Shields) to Heatrae Sadia Heating (Norwich). Decentralisation of Sales Order Processing from Head Office (Warwick) to Heatrae Sadia Heating (Norwich). Project management.

Responsible for managing the performance and development of the Customer facing teams, to strive to offer a high level of customer support. Ensuring the team were enthusiastic and confident in service and support, conducting regular personal development reviews, training, and supervision. Monitoring the team’s output, customer enquiries and ensuring.

Responsible for supervising the Specification/Contract support team. Ensuring the team offer and maintain a high level of customer support and care. Liaising with customers and colleagues in other areas of the business ensuring the team are equipped with up-to-date product information and specification advice to enable them to communicate to new customers.

Responsible for taking both inbound and outbound calls advising public, merchants and contractors on the most suitable product and technical specification for the application. Duties included processing Merchant & Contractor rebate claims, together with compiling and issuing quotations and contract claim backs. Working close and offering administration.

Working within the Sales office team. Main responsibilities including the inputting and processing of customer orders both UK and export. The preparation and typing of customer quotations. Dealing with customer's technical queries and enquiries both before and after sales.

Working within the Administration department. Responsibility being the completion of a four-weekly payroll. Duties included the processing of purchase invoices and orders, supplier queries, the preparation of period end reserves for head office. Assisting the shift managers/supervisors with both general typing and preparing and maintaining spreadsheets and.

Education record

Education record

Education record