Faye Townsend-Smith

Faye Townsend-Smith Email and Phone Number

Project Manager @ The Lettings Hub
Worthing, GB
Faye Townsend-Smith's Location
Worthing, England, United Kingdom, United Kingdom
Faye Townsend-Smith's Contact Details

Faye Townsend-Smith work email

Faye Townsend-Smith personal email

n/a
About Faye Townsend-Smith

Experienced results-driven Project Manager, with a background in managing high-performing teams of cross-functional Developers across multiple regions. Proven track record of driving innovation to enhance the digital platform at The Lettings Hub for its clients. Key skills include identifying technology solutions for evolving customer requirements; while generating new revenue stream opportunities. Confident when presenting new Developer updates to all areas of the business including C-Suite Executives. Previous Business Leader expertise derived from managing high-end, target-orientated, Estate Agents in London, with multiple teams of consultants.

Faye Townsend-Smith's Current Company Details
The Lettings Hub

The Lettings Hub

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Project Manager
Worthing, GB
Faye Townsend-Smith Work Experience Details
  • The Lettings Hub
    Project Manager
    The Lettings Hub
    Worthing, Gb
  • The Lettings Hub
    Project Manager
    The Lettings Hub Jan 2023 - Present
     Manage a team of 14 x Developers across multiple territories – India, Belarus, Moldova and the UK. Use JIRA to organise the Developers’ priorities and workloads, factoring in their coding skillset (Python, PHP, Angular) - previously worked in sprints but now using the Kanban Board style, allowing us to adapt quicker to changing priorities. Group projects into epics and create new fix versions to release code into the live system. Hand-back completed projects to the Product Team, using both visual decks and live demonstrations of the new feature in a test site, highlighting the impacts for different users of the system (internal operations team and external clients). Produce release strategies so all stakeholders are prepared for new features to be released and ensure training is in place and minimal disruption to our clients. Lead daily meetings via Teams or Slack to ensure Developers priorities are clear and discuss progress; or raise any concerns to ensure they remain focussed and motivated. Work with the Product Team to assess current priorities, present new ideas, discuss timelines and resource required for delivery. Facilitate collaboration between Developer Teams to problem solve and find the most efficient solution to issues that arise.
  • Dexters Estate Agent Group
    Lettings Director
    Dexters Estate Agent Group Nov 2016 - Sep 2022
    London Area, United Kingdom
    - Consistently delivered annual sales revenues of £1m+ across Wimbledon, Clapham and Tooting offices, managing teams of 5-10 lettings consultants in each.- Set two office sales records for the Clapham and Tooting offices; exceeding annual budget revenue targets by 11% and 16% respectively.- Created sales forecasts and set individual targets for my team, conducting monthly reviews to make sure all KPIs were being met.- Developed business plans to identify key areas of improvement and implement strategies to improve both the branch and individual team performance.- Delivered annual marketing plan with £15k budget.- Liaised with local businesses and schools to create working partnerships.
  • Dexters
    Lettings Manager
    Dexters Mar 2014 - Nov 2016
    London, England, United Kingdom
    - Increased Bayswater office revenues by 32% in 2-years.- Achieved company sales record for the highest value single deal, relocating the Costa Rican Embassy, which was worth £75k to the business.- Established new client relationships that included multiple large property estates, these increased our repeat business by 25%.
  • Dexters
    Lettings Consultant
    Dexters Aug 2010 - Nov 2016
    London, England, United Kingdom
    - Responsible for conducting house valuations on multi-million-pound properties. - Negotiated contracts with high net-worth international clients. - Regularly exceeded all revenue and client service KPI objectives.
  • Opus
    Marketing Manager
    Opus Jun 2006 - Jul 2010
    Manchester, England, United Kingdom
    - Managed creative design and production of marketing materials including billboard posters, press advertising and corporate brochures.- Responsible for organising security collection and banking of revenue (£40k+ per week). - Managed the Christmas corporate events booking schedule (28% of annual revenue).- Delivered strategy the use of social media to promote the venue, utilising this for marketing, guest-list and customer experience feedback.

Faye Townsend-Smith Education Details

Frequently Asked Questions about Faye Townsend-Smith

What company does Faye Townsend-Smith work for?

Faye Townsend-Smith works for The Lettings Hub

What is Faye Townsend-Smith's role at the current company?

Faye Townsend-Smith's current role is Project Manager.

What is Faye Townsend-Smith's email address?

Faye Townsend-Smith's email address is fa****@****b.co.uk

What schools did Faye Townsend-Smith attend?

Faye Townsend-Smith attended The University Of Manchester, Rugby High School.

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