Faye Wareing Email & Phone Number

Gibraltar

Malta

I am a creative and articulate individual who is both ambitious and motivated to succeed. Very organised and committed to my work, I have the ability to learn quickly and carry out tasks both efficiently with energy and enthusiasm. I enjoy working as part of a team but I am also able to work alone in busy environments. A strong knowledge of the B2C and B2B interactive gaming industries helps me handle often high pressured and stressful situations. I enjoy learning new skills that will further… Show more I am a creative and articulate individual who is both ambitious and motivated to succeed. Very organised and committed to my work, I have the ability to learn quickly and carry out tasks both efficiently with energy and enthusiasm. I enjoy working as part of a team but I am also able to work alone in busy environments. A strong knowledge of the B2C and B2B interactive gaming industries helps me handle often high pressured and stressful situations. I enjoy learning new skills that will further my career and offer me a challenge. Show less

Gibraltar

• Responsible for providing high quality B2B customer support for casino operators, the diverse nature of the role has provided me with a unique but thorough insight into the gaming industry• I work as part of a small team to carry out investigative work for B2B technical and gameplay issues, escalating to level 2 support where necessary, maintaining strong internal and external relationships is key to ensuring delivery of service• Often required to work on my own for long periods of… Show more • Responsible for providing high quality B2B customer support for casino operators, the diverse nature of the role has provided me with a unique but thorough insight into the gaming industry• I work as part of a small team to carry out investigative work for B2B technical and gameplay issues, escalating to level 2 support where necessary, maintaining strong internal and external relationships is key to ensuring delivery of service• Often required to work on my own for long periods of time, drawing on my own initiative and experiences to effectively manage issues, escalating to management or out of hours support where necessary• Responsible for game testing for both routine play checks and also for reports of bugs• Required to be able to navigate well around the RGS Info Centre and the Casino Lounge for responding to customer issues and requests • Required to maintain a knowledge of IGT games and the pay outs for reviewing high level outcomes with the game studio team• Responsible for creating high quality monthly customer contact reports; this has given me a greater understanding of Excel• During the creation of the Out of Hours Support Team I took an unofficial Supervisory Role and assisted with setting up and training the new RGS support team• Required to pay particular attention to detail with all email responses so as to lead by example when also supporting with the regular QA of their work• Worked alongside customer service management team contributing to the creation of the CS Training Manual, such as suggesting and documenting a Step by Step Maintenance Calendar Procedure Show less

Gibraltar

• Day to day responsibilities involved assisting customers through both phone and email carrying out routine service requests as well as investigative tasks in a timely fashion• Worked closely alongside both CRM and Fraud teams to assist with investigating potential bonus abuse and ID issues• Worked with CRM team to assist with the creation of promotions and gave advice to designers for banners, based on customers feedback received• Was occasionally given the creative licence to… Show more • Day to day responsibilities involved assisting customers through both phone and email carrying out routine service requests as well as investigative tasks in a timely fashion• Worked closely alongside both CRM and Fraud teams to assist with investigating potential bonus abuse and ID issues• Worked with CRM team to assist with the creation of promotions and gave advice to designers for banners, based on customers feedback received• Was occasionally given the creative licence to design promotion campaigns for specific groups of players and follow up with the players to gather and then present feedback to CRM team• Often asked to support with Marketing responsibilities outside usual my job role; from helping with promotions to supporting the admin tasks for promo campaigns• Often asked to be the first point of contact for Promotional Players gave me an insight into their various individual requirements. • Towards the end of my time I was responsible for VIP customer service Show less

Gibraltar

• Responsible for incoming service calls and disputes with claim forms• Also responsible for making outbound sales calls to all walks of life for PPI claim back• The nature of the role and also the various types of people I would speak to meant that I had to learn how to adapt my approach to customers• The role was strongly target driven, Daily and Weekly KPI targets needed to be achieved • Regularly achieved top bonus and achieved all targets each month