Faye Wright Email & Phone Number

Waltham Abbey

Enfield, United Kingdom

• Duties included taking calls from customers, professionally handling aggressive and submissive individuals on a daily basis and aiming resolving and queries or complaints at first point of contact or if necessary.
• Developed excellent customer service skills and team building skills provided training and support to new staff and managed my team in my line manager’s absence recording team performances.
• Attended an assertiveness course, a day courses in presentation and management skills and actively participated in a career development program.
• Organising charity events for the centre and participated in raising money for selected charities
• Developed Fraud awareness and KYC experience through opening and closing customer accounts meeting thorough security requirements and undertaking due diligence.
• Meeting targets for selling bank products enhancing skills in sales and product promoting