Faye Wright Email & Phone Number

Waltham Abbey

Enfield, United Kingdom

• Duties included taking calls from customers, professionally handling aggressive and submissive individuals on a daily basis and aiming resolving and queries or complaints at first point of contact or if necessary escalating and tracking ongoing concerns. •Developed excellent customer service skills and team building skills provided training and support to new staff and managed my team in my line manager’s absence recording team performances.•Attended an assertiveness course, a day courses in presentation and management skills and actively participated in a career development program.•Organising charity events for the centre and participated in raising money for selected charities•Developed Fraud awareness and KYC experience through opening and closing customer accounts meeting thorough security requirements and undertaking due diligence. •Meeting targets for selling bank products enhancing skills in sales and product promoting