Faye Hernandez Email & Phone Number

Austin, Texas

Directly supervises employees in the teller department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work, addressing complaints and resolving problems.

Austin, Texas

Accept and process cash, check deposits and withdrawals.Execute wire transfers, stop payments, account transfers and cash advances, loan payments, unauthorized ACH, savings bonds, and IRA contribution or distribution.Set up ACH payments for a car loan and other types of loan.File Visa card dispute and fraud paperwork and submit to the Card Services.Handle.

Austin, Texas

Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.Maintained, organized and stocked teller window areas.Performed general teller duties for drive-thru line.Answered phone inquiries on banking products.Identified potential needs through observation, questioning, and listening.Received car.

Austin, Texas

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.Answered customer inquiries regarding account balances, transaction history, and interest rates.Processed customer transactions promptly, minimizing wait times.Disbursed cash and checks accurately while maintaining security of cash drawers.Answered telephone.

San Jose, Surigao Del Norte, Philippines

Oversaw and coordinated the implementation of the compliance program.Implemented corrective actions for resolution of problematic issues.Conducted periodic compliance testing to identify, measure and assess compliance risks.Maintained constructive working relationships with regulatory agencies.Monitored new issuances, circulars and memoranda of regulatory.

Surigao City, Philippines

Assisted the Compliance Officer in the implementation and delivery of the department functions and objectives such as preparation and distribution of manuals and dissemination of regulatory issuances, inter-office memoranda to concerned offices/units, and timely submission of compliance-related reports to regulatory agencies.Performed administrative.

Cagayan De Oro City, Philippines

Supervised and oversaw one lending unit with a staff of 12 and established a more efficient and productive workplace.Oversaw the implementation of the lending unit's salary and microfinance loan programs.Evaluated and approved project evaluation reports and loan proposals of account officers in accordance to policies and guidelines, and authorized.

Surigao City, Philippines

Received loan payments, savings deposits and withdrawals.Checked the accuracy of information and signature of the customer’s specimen card.Processed savings transactions, reconciled and prepared daily summary report in a timely manner.Disbursed cash for loan releases, overpayment refunds and savings withdrawals.

Surigao City, Philippines

Processed credit applications from pre-approval to loan closing.Collected and reviewed required documents from credit applicants.Serviced borrowers in their queries concerning outstanding loan balances and loan products.Handled loan investigation requests from other lending companies.Posted and reconciled loan releases and payments in the computer.