Faye Jones Email & Phone Number

Dudley, United Kingdom

Walsall, West Midlands, United Kingdom

Majoring in compliance advice and financial promotion sign off, with secondary support in risk, governance and campaign management. Progression in November 2016 from Officer to Manager. - Providing final approval of marketing collateral including financial promotions, across all channels including direct mail, email, pay per click, banner ads, billboards, landing pages, blogs and social media.- Supporting the marketing teams from creative briefing through to production, offering compliance advice to ensure Financial Conduct Authority, Advertising Standards Agency (ASA), insurance best practise and all other relevant regulations are met.- Facilitating the movement of approvals into the first line marketing teams by up-skilling senior managers and developing robust, supportive processes. Continued development of regulatory and compliance knowledge through the sharing of relevant ASA adjudications, providing independent research, holding workshops to build on key areas of understanding such as behavioral economics.- Transitioning existing processes into Workfront (workflow management tool) to provide efficiency, automation and a single version of the truth for all users. Being an SME and point of contact for the business for Workfront support, MI/reporting and implementation into other areas. - Supporting marketing teams with campaign management to ensure that even the tightest production timescales are achieved.- Providing governance support through committee pack collation, minute taking and action tracking.- Great knowledge of targeted, segmented, data driven, personalised marketing across direct mail and digital channels including PPC, SEO, email, programmatic and re-targeting.- Understanding of risk, controls and incident management. - Twice runner up for Marketing Most Value Player (July 2018 and September 2017) and Marketing Operations monthly award winner July 2018.

Walsall, West Midlands, United Kingdom

Coaching and managing teams in the Customer Relations (complaints) and Customer Service & Sales teams. Progression in December 2010 from Executive to Coach.- Motivating and supporting the team on a daily basis to achieve the best results.- Driving operational efficiencies by increasing customer service levels through fair outcomes and great conversations while increasing productivity through effective coaching. - Identifying and developing team members to achieve business objectives and/or further their career. - Ensuring the workflow structure is effective through distribution of work and identifying team member’s key areas of strength, encouraging progression and building capability.- Managing under-performance through coaching, feedback, SMART objectives and understanding of performance management guidelines and relevant HR guidelines.

Stafford, Birmingham, Walsall

Administrative Officer - Department of Work & Pensions - September 2009 to October 2009Transport Coordinator - Culina Logistics - June 2009 to September 2009Driver Controller - United Fleet Distribution - March 2009 to April 2009Route Scheduler - DHL c/o Argos Direct - December 2007 to February 2009Customer Service Advisor - Arog Direct - October 2005 to December 2007Assistant Manager - Cafe Nero - March 2005 to October 2005Various part-time employment in the food & beverage industry while in college (August 2000 to March 2005).

A-Level & As-Level, Geography

Gcses, 10 Subjects - 3 At A, 7 At B