Develop safe and effective exercise programs for clients with cardiovascular, neurological, metabolic, and musculoskeletal disorders after discharge from medical care or physical therapy. Partner with client's medical team to communicate progression updates and any issues. Conduct Medical Fitness and Prehab/Rehab classes, lectures, and programs. Faciliate Small Group Training classes, Functional Fitness classes, Running classes, amongst others. Develop and lead medical fitness seminars on various topics at facilities throughout the community. Write research-backed medical fitness articles and record exercise demonstrations. Follow all Medical Fitness Association (MFA) training guidelines and complete appropriate documentation.

Develop customized exercise programs using detailed medical exercise protocols to help manage a wide variety of medical conditions through exercise. Partner with client's medical teams to share goals, progress, regressions, and outcomes as appropriate.Develop programs to assist with weight loss, strength building, functional fitness, and athletic skills development. Communicate throughout training process via multiple media to provide instruction and encouragement.Provide clear instructions on proper form, safety, and benefits of assigned exercise pertaining to client's goals. Assess movement patterns and take inventory of health history in order to achieve desired outcomes.

Promoted to manage all aspects of the Redondo Beach studio location including staff, client facilitation, scheduling, facility coordination, budget, etc. Ensure that all individual, trainer, and studio sales, retention, and referral goals are met. Develop and implement marketing programs and trainer incentives. Provide outstanding workouts to clients, ensuring that KPIs are achieved and client survey results are positive.Lead personalized workouts with clients based on their goals and any mobility limitations/health conditions. Educate clients on proper form, reasons for selected exercises, and the super-slow protocol. Meet with prospective clients and generate sales, retain existing clients, obtain referrals, and attract inactive clients back.

Develop and publish SEO-rich blog and traditional articles/white papers for various publications and corporate clients on multiple topics including business, sales, technology, finance, travel, and lifestyle. Consult with companies on site UX functionality and design to improve user experience. Partner with small businesses to improve web copy. Consult on company change initiatives utilizing program management methodology, best practices, and paths to success. Published on top sites including The Huffington Post, Scary Mommy, Mamapedia, Modern Mom, and Red Tricycle.

Manage team of Managers and Project Managers responsible for project management, business process improvement, and policies and procedures development for bank’s Wholesale Treasury Management Client Services division. Partner with business stakeholders and sponsors to oversee full project lifecycle using PMO/SDLC/Agile /Waterfall/Iterative approaches as appropriate.-Asked to create department, roles and responsibilities, structure, and objectives.-Responsible for the management of over 650 new project and process requests annually.-Responsible for the analysis of over 560 innovative ideas annually, many of which result in larger projects.-Implemented a Project Intake application to streamline the project submission and management processes, including logic for project prioritization and resource allocation/capacity trending. The success of this system and process has resulted in their adoption across the larger organization.-Implemented new application and process for the submission and review/management of team member innovative ideas. New application and process resulted in an immediate elimination of aged items, as well as a 55% YOY increase in submission volume.-Manage the development of policies & procedures for entire Treasury Management Client Delivery organization. Implemented an ongoing recertification process, and successfully cleaned up backlog of over 500 procedures. -Implemented a tool and process for the proactive identification and prioritization/management of various Product enhancements.-Instituted an ongoing Peer Review Forum for feedback from customer-facing representatives on various initiatives

Managed team responsible for projects and system-related production issues for the bank’s Wholesale Treasury Management division. Acted as communications liaison between Client Services Leadership and various technical and project teams. Proposed, developed, and implemented tools, processes, and procedures to streamline the production issue notification and resolution processes.-Appointed as lead for production issue management Wells Fargo/Wachovia merger integration activities.-Managed the planned system maintenance event compilation and communication processes for division.-Selected as a final reviewer/approver for customer-facing communications.-Developed process to rotate production issue on-call responsibilities amongst various workgroups, reducing resource strain on a single team.

Managed projects and re-engineered processes relating to Human Resources position marketing, advertising, candidate sourcing, recruiting, hiring, etc. Managed vendor relationships, acted as liaison between Human Resources and Professional Development Programs, and modified processes as appropriate to best achieve business needs.-Achieved an immediate and sustained applicant flow increase of over 30% by re-engineering processes and systems related to sourcing/recruiting.-Implemented new Recruiting budget resulting in a 40% decrease in sourcing costs (while sustaining 30% increase in applicant flow).-Exceeded regional objective of hiring over 220 above PFTE by end of year 2006 by 100+.-Developed HR Specialist systems and workload centralization processes to streamline efforts and reduce costs.-Developed new Recruiter Incentive Plan to better gauge and reward measurable performance objectives.

Managed over 100 associates responsible for all collection and customer service activities for organization’s Southwest Regional Territory. Responsible for hiring, training, scheduling, associate development, delinquency levels, loss targets, repossession frequency targets, and customer service index scores.-Reduced delinquency rates to below 1%, achieving and maintaining the lowest national delinquency levels for first time in region’s history.-Appointed to national team responsible for the development of new SOX and Safeguards standards and measures.-Responsible for $10 million annual budget.

Managed team responsible for implementing system projects, business processes, policies, and procedures for national Lease Maturity, Recovery, Cash Management, and Remarketing centers. Acted as liaison between executive management, business users, and technical developers to ensure that production issues were resolved and projects were implemented. -Improved Customer Satisfaction Index (CSI) scores to reach the top tenth industry percentile.-Responsible for final business approval of all application GUI screens (130+ screens) and performance specifications for new application intended to replace internal accounting and CRM systems.-Appointed as business lead on Steering Committee responsible for final decisions around the design and implementation of new and enhanced customer facing e-commerce websites.-Implemented online tool for new project requests, reducing response times by 60% and increasing internal efficiencies in handling such requests by 25%.

Participated in the management of all Customer Service and Branch Accounting business processes for a $40 billion nationwide vehicle portfolio. Introduced, tested, and implemented various projects, system enhancements and procedural changes to result in cost reduction and streamlined processes. -Implemented a new nationwide IVR, achieving a 35% overall efficiency gain as a result.-Co-led initiative to centralize ten separate branch accounting offices into a single operation capable of handling over $25 million daily, resulting in a 10% reduction in labor costs and 20% reduction in overall operating costs.-Appointed as business lead on Steering Committee responsible for final decisions around the design and implementation of new and enhanced customer facing e-commerce websites.-Led effort to implement a new Electronic Lien and Titling tool and process, resulting in efficiency gains of approximately 60%.

Managed both the Customer Service and Accounting business domains in the development of functional design specifications, process flows, and technical specifications for two software vendors during the design phase of a new accounting system. -Managed both in-house and offsite/offshore teams comprised of business analysts, technical analysts, developers, consultants, and contractors while also managing key vendor relationships.-Led Functional Focus Groups during the Scope, Design, Test, and Implementation phases of a software development project to replace all legacy accounting systems. -Managed Global Regression, End to End, and User Acceptance test efforts for assigned business domains, achieving 100% pass rates during all phases.-Managed the legacy data clean-up effort to support conversion, including the account number change effort.

Developed and conducted technical training programs for various organizational system applications. Responsible for analyzing business and system changes, designing improved workflow methods, documenting Operating Procedures, and publishing Technical Training Bulletins. Supported Project Teams in all phases of system implementations.-Implemented first company-wide intranet site housing all finance procedures, bulletins, and announcements.

Managed 25 Customer Service Representatives to ensure that customer inquiries were resolved and service standards were met. Monitored call center production efficiencies and developed various service procedures. Monitored CSR calls to validate the quality of service provided, while successfully resolving multiple escalated calls daily.

Profitably negotiated various verbal and written customer disputes regarding end of term financial liabilities. Analyzed lease and retail contracts, damages listed on vehicle inspection reports, and various supporting documents to determine customers’ legal obligations for excess mileage, purchase option, excessive wear, and/or disposition fees. Resolved all inquiries within thresholds.

Handled incoming customer calls and inquiries regarding their vehicle finance loans. Completed related back-office tasks and processes to satisfy customer requests. Selected to train incoming Customer Service Representatives.-Consistently exceeded department goals by handling over 12 calls per hour with an average talk time of less than 3 minutes and an average work time of less than 2 minutes.-Awarded 1st place in the Employee Incentive Program within 3 months of hire.

Supported the company’s international sales offices with the bulk purchases of various computer peripherals and software applications. Responded to daily inquiries from Japan corporate office about new products, technologies, and pricing. Instituted/managed a customer service department staffed with 7 representatives, including the development and implementation of a new database to handle customer inquiries and RMA requests.

Obtained numerous corporate accounts and maintained existing accounts with the sales of computer peripherals, memory upgrades, and various software applications. Proactively researched new products and notified buyers of purchase incentives in order to consistently exceed departmental sales objectives. Selected to train incoming Sales Representatives on effective sales techniques.