Direct day-to-day operations of onsite U.S. headquarters staff and offshore property management team, working collaboratively with COO and CRO to ensure that all operations are running smoothly and efficiently—while identifying and maximizing new business opportunities to achieve goal of 25% YoY sales and business growth. Role includes:OPERATIONS• Serve as head of operations onshore while assisting with operations offshore, managing resources and optimizing performance, bringing clarity and definition to organizational structure and processes, establishing vision and direction for current operations staff of 150.• Foster culture of continuous improvement by developing best practice initiatives within two largest divisions, focusing on efficiency, consistency, quality, risk management, and competitive advantage.• Champion and execute new strategic initiatives/process improvements to adapt to changing market conditions and position company for long-term success.- Restructured staffing, enhanced marketing strategy, developed system of performance metrics, and set clear goals, plans, and objectives toward achieving company’s mission and strategic goals.• Actively involved in sales program, targeting business needs of 200+ clients, serving as referral source and negotiating rates/terms with clients to company pricing matrix.TEAM BUILDING / TRAINING / COACHING• Evaluate all training methodologies and drive efforts for improvement and/or enhancement; work in tandem with the training department and HR to update training manuals and employee handbook.- Promote positive and productive work environments, improving employee productivity, reducing turnover, protecting company from liability, and empowering individuals to embrace leadership opportunities. • Implemented a performance management/quality assurance system to track call center operations and staff performance, identifying areas in need of improvement and producing metrics for analysis and planning.

Contributed to vitalized growth of company and industry by leading full build out of resident services organization which included leasing and marketing, resident underwriting, rental rate analysis, customer service, reputation management, property compliance, collections, renewals, subsidized housing, and resident offerings.• Built a quality-driven team to execute investor and executive leadership expectations and meet established metrics / KPIs , focusing on best-in-class performance and delivering strong revenue gains YoY.• Developed ambitious marketing strategies, supporting quick lease up for properties, while promoting corporate branding and elevating company image.• Outpaced competition by building out and operating a world-class property revenue organization delivering:- Ideal collections performance that employed 3rd-party collections techniques and efficiently held residents accountable for delinquencies in a professional but assertive manner.- Optimal renewal rates that generated rent growth in line with or better than competitors.- Resident offerings included insurance, banking, utilities, and other revenue generation products that drive resident satisfaction, cost recovery for our investors, and profit generation.

Oversaw cross-functional teams, managing 3,000+ homes across 10 states while creating and implementing systems and efficiencies to streamline processes and generate positive results. Managed team talent and scaled organizational structure to meet pace and needs of business in significant ramp-up phase. (Direct reports included Leasing, Underwriting, and Marketing departments.)• Nor only raised occupancy from 90% to 95%, stabilizing occupancy within first 5 months but also reduced aged inventory over 40%, average days on market 30%, and average days to market and list properties 75%, surpassing all financial productions.• Provided leadership and direction for Marketing and Leasing teams, consistently meeting stakeholder expectations, both from a financial and customer experience perspective.• Focused on best-in-class processes for both property marketing and leasing to deliver quick turnaround times, from being rent-ready to being leased and maintaining compliance with relevant state / federal regulations. • As a part of overall life-cycle management, worked collaboratively and cohesively with entire operations team including upstream and downstream departments.• As a part of overall life-cycle management, worked collaboratively and cohesively with entire operations team, including upstream and downstream departments.• Identified and executed process improvements to create operational efficiencies and focus on continuous growth and best practices in areas of:- Occupancy and Move-in Experience Satisfaction- Aged Inventory Over 30 Days - Average Days on Market- Initial Lease Rate % vs. Underwritten Rent- Days to Market- Rent Growth on New Leases

Directed comprehensive operational and financial performance with disciplined revenue management leadership, overseeing annual budgeting process and monitoring compliance to all reporting and regulatory requirements. Developed, implemented, and managed efficient, cost-effective operational procedures for each client, conducting comparable market analyses to save money, eliminate errors, and maximize yields. Maintained high occupancy levels, increasing asset revenue, improving retention, and supporting acquisition team.• Maximized revenue, market share, and profits through strategic coordination of processes and procedures, driving continued development and growth for multiple clients.• Closed $100M bulk sale transaction, selling over 579 assets; served as point person, balancing competing priorities in bid review while combining strategic and tactical business acumen.• Decreased bad debt an average of 50% over one-year period for largest client, restructuring credit policies with clear terms and conditions to minimize risk.• Achieved expected ROI by working in tandem with project managers—turn managers/construction managers—on asset management strategy to ensure appropriate pricing for market.

Invigorated leasing operations of approximately 9K single-family homes across 13 states, overseeing team of 21 direct reports and 25 external brokers. As a cultural ambassador, promoted and maintained a positive and inclusive culture within the organization.• Developed and implemented solutions to achieve better outcomes, reaching across departments to open communication channels and promote teamwork toward continuous improvement in information flow, efficiency, occupancy rates, and revenue gains. Increased occupancy from 80% to a sustained 96%.• Analyzed operations to identify obstacles to ideal growth; strategically streamline processes and eliminated duplication of efforts; visited offices regularly to gain / integrate valuable feedback.- Re-interviewed staff and uncovered strengths, reorganized teams based on interviews and performance analyses; reduced staff/labor costs 5%–10%.- Introduced dedicated in-house credit analysts, decreasing collections and evictions 7%–5% at all locations; continuous success compelled corporate to adopt plan company-wide.- Guided pricing analysts in conducting comparable property analyses and reviewing internal data to set pricing according to market; realized an average 24 days on the market (industry average over 30 days).• Prepared comprehensive weekly activity reports for planning and forecasting; gathered data on under-performing properties with presentation at management meetings.- Developed and implemented solutions to achieve better outcomes / greater success.• Promoted from REGIONAL MANAGER.