Faye Coughlan Email & Phone Number

Bradford, England, United Kingdom

Shipley, England, United Kingdom

I proactively manage ER cases by providing HR advice, in line with client-specific service level agreements and business rules, to line managers across a wide spectrum of ER issues including dismissals, grievances, appeals, probation, absence management and other complex scenarios. Through my advice I coach and guide managers on how to manage their internal processes effectively and efficiently within their organisations to aid them to comfortably execute complex meetings with fair and… Show more I proactively manage ER cases by providing HR advice, in line with client-specific service level agreements and business rules, to line managers across a wide spectrum of ER issues including dismissals, grievances, appeals, probation, absence management and other complex scenarios. Through my advice I coach and guide managers on how to manage their internal processes effectively and efficiently within their organisations to aid them to comfortably execute complex meetings with fair and reasonable decision making. Show less

Shipley

Shipley

I was appointed as the assistant to the Group HR Manager. I assisted with the day-to-day administration of the human resources department. In my role I carried out all HR administration at every aspect of the employee lifecycle including producing employee offer letters & contracts, recruitment, on-boarding, benefits, training, development and performance.Key Duties and Responsibilities:• Oversee end to end recruitment process for all roles• Manage in going & outgoing… Show more I was appointed as the assistant to the Group HR Manager. I assisted with the day-to-day administration of the human resources department. In my role I carried out all HR administration at every aspect of the employee lifecycle including producing employee offer letters & contracts, recruitment, on-boarding, benefits, training, development and performance.Key Duties and Responsibilities:• Oversee end to end recruitment process for all roles• Manage in going & outgoing emails• Minute Taking• Manage Document Version Control • Support with the administration of the annual pay review • Arranging DBS checks• Maintain & update all personnel files• Liaise with external clients • Assumes other duties as assigned by the HR Manager or the MD Show less

Bradford, United Kingdom

Promotion on a secondment basis.As the Practice Manager I was responsible for managing the work of all clinical and non-clinical staff which includes Dentists, Therapists, Dental Nurses and Receptionists within a Dental Practice. It was my duty to ensure the daily running of the practice in order to achieve high standards of customer service, quality control, cost and delivery performance in line with the company's business strategy and values. Key Duties &… Show more Promotion on a secondment basis.As the Practice Manager I was responsible for managing the work of all clinical and non-clinical staff which includes Dentists, Therapists, Dental Nurses and Receptionists within a Dental Practice. It was my duty to ensure the daily running of the practice in order to achieve high standards of customer service, quality control, cost and delivery performance in line with the company's business strategy and values. Key Duties & Responsibilities:• Action monthly/weekly business reports• Enable good communication in the practice• Organising & chairing monthly practice meetings• Manage appointment book and practice recall/referral systems • Manage practice correspondence and administration• Use of Microsoft Office, including Excel, Word & Outlook• Attend monthly group Practice Manager meetings• Effectively maintain all equipment & arrange repairs• Facilitate ordering new equipment as necessary• Stock management• Facilities and Property management• Effective IT system management including back ups• Effective communication with all key business relationships• Cash handling and Banking duties• Staff Payroll • Ensure staff and dentists operate within all company policies & procedures• Effectively manage the recruitment & selection for all practice staff • Staff performance management and appraisals• Managing absence & sickness of staff and action accordingly• Managing grievances and disciplinary issues• Maintain personnel files including CRBs co-ordination• Time management in line with practice needs• Website content co-ordination• Deal with all payments & invoices for work carried out at the practice• KPI management/reporting and implementation• Ensure full Health & Safety compliance by all team members• Obtain & review all patient feedback• Ensure practice cleanliness Show less

Bradford, United Kingdom

I was responsible for the smooth running of reception in accordance to the Practice Manager and the Dentists by arranging appointments, updating patient’s files and undertaking other non-clinical tasks of an administrative nature. Working in very busy environment I helped to meet the targets required by the practice along with being adaptable to all the needs of the Practice Manager. Key Duties and Responsibilities:• Dealing with general enquiries• Management of dental… Show more I was responsible for the smooth running of reception in accordance to the Practice Manager and the Dentists by arranging appointments, updating patient’s files and undertaking other non-clinical tasks of an administrative nature. Working in very busy environment I helped to meet the targets required by the practice along with being adaptable to all the needs of the Practice Manager. Key Duties and Responsibilities:• Dealing with general enquiries• Management of dental records and administration• Making new and follow up appointments• Minute Taking for monthly Practice Meetings• Establish and maintain appropriate filing systems• Ordering & maintaining stock & stationery• Scanning, shredding & filing all paperwork• Dealing with debtors & financial enquiries• Ensure all practice emails are monitored & dealt with appropriately• Operation of telephone systems - answering and directing all calls• Understand practice policies and procedure • Triaging emergency appointments• Understanding confidentiality• Team work• Support staff & patients’ needs in the absence of the Practice Manager Show less

Leeds, United Kingdom

I was responsible for training and developing new employees, giving them a good knowledge and understanding of the company’s policies and procedures. I ensured that new employees were producing, preparing and presenting food of a good quality and standard whilst adhering to the company’s policies including health & safety and food hygiene. I was also cross-trained on Front of House operations which enabled me to deal with some complaints and deliver good customer service.Key Duties and… Show more I was responsible for training and developing new employees, giving them a good knowledge and understanding of the company’s policies and procedures. I ensured that new employees were producing, preparing and presenting food of a good quality and standard whilst adhering to the company’s policies including health & safety and food hygiene. I was also cross-trained on Front of House operations which enabled me to deal with some complaints and deliver good customer service.Key Duties and Responsibilities• Training and Development• Waste & Variance management• Time management• Customer service• Maintain cleanliness of grill/kitchen area• Temperature control management• Contributing to team meetings• Use of EPOS systems Show less

Bradford, United Kingdom

During my time as a catering assistant I was responsible for the preparation and serving of hot and cold food and beverages, cash handling, customer service and stock level management at a busy canteen within Bradford College.Key Duties and Responsibilities• Customer service• Stock level management• Time management• Maintain cleanliness of kitchen area• Use of EPOS systems

Bradford, United Kingdom

Telemarketing, customer service, placing and delivering of orders, cash handling and tracking of all payments.

Bradford, United Kingdom

Cash handling via POS system, Stock shelves and ensure all shelves are filled at all times, Clean and maintain cleanliness of counter tops, relay product knowledge to customers and assist with shopping,act as medium of communication between management and customers.

Bachelor Of Science (Bsc), Hospitality Leadership And Management, 2:2 Lower Second Class Honours

Completed a 48 week work placement through my Higher National Diploma in Hospitality Business Management.

Hnd Hospitality Business Management, Hospitality Administration/Management

The modules that were studied during the course were as follows: Meeting Customers Expectations Employee Behavior Hospitality Resources.

Btec National Diploma, Art And Design, Triple Merit

Completed units in Textiles, Graphic Design and Fine Art.

Gcse, Gcse

English Language - B English Literature - B Maths - C Science - C IT - C Product Design - C Art - C