Faye Childerhouse Email & Phone Number

England, United Kingdom

London, United Kingdom

Responsible for delivering IT enhancement and maintenance projects across the business.• Managing regional development and test teams to review requirements and delineate a clear delivery plan. Continuously monitoring and providing support to ensure projects are delivered on time. • Developing and maintaining effective working relationships with key stakeholders and business users, providing detailed and consistent progress updates. • Reviewing and analysing business systems and user needs to determine areas for improvement, raising change requests and producing implementation estimates. • Ensuring requirements are captured and delivered accurately and meet business expectations.• Managing User Acceptance Testing with the end users and achieving business owner sign-off

Arundel

Managing Director of The Tea and Biscuit Club, a loose leaf tea boutique.• Researched tea suppliers and worked with them to create over 60 unique blends for our store.• Devised a pricing strategy for retail, wholesale and local catering.• Managed the design and development of our website, online shop and subscription service. • Set up and managed social media.• Recruited staff to manage the store and social media.

London, United Kingdom

Responsible for delivering multiple IT projects across the business.• Defined a detailed schedule ensuring requirements were implemented on time and to budget.• Continuously managed risks, and produced detailed progress reports.• Developed relationships with external suppliers and supervised timely and quality assured deliverables.• Facilitated requirement interviews with stakeholder groups and business users. Continuously managing the relationship, highlighting risks and issues and setting expectations for a resolution.• Produced detailed functional requirements and use cases, and worked with the business to implement.• Developed and implemented the test process for regional projects, and change requests for business as usual operations.

London

Managed the implementation of a complex e-learning multi-lingual education platform for desktop and mobile devices.• Managed the full development life cycle, design, planning, budget, specification, delivery and implementation. Managed resources in London, Cambridge, India and Malaysia.• Managed relationships with stakeholders, occasionally requiring international travel, and reporting on progress and agreeing future developments and budget.• Held requirement workshops with the technical team to understand and produce detailed product requirements to ensure we developed a solution that met expectations.• Produced and managed project plans, monitoring progress and risks throughout all stages of the project.• Designed and implemented a complex online LMS to manage student workflow and produce detailed user reports to comply with school and Government objectives.

London

A hobby turned into a company with 20 staff.Language and multi-subject e-learning company.• Created overall company vision and strategy and managed relationship with private investor to ensure funding.• Managed scoping, delivery and implementation of all projects.• Expanded the business into 18 countries in Europe, South America and Asia through multi-lingual websites and e-commerce system.• Recruited and managed a team to develop 10 other subjects including Maths, Music and Sciences through our LMS.

London

Project consultant delivering group-wide Finance IT projects. • Provided direction and support through all project phases using Prince 2 methodology, from requirements gathering through to system and user acceptance test planning, execution and implementation.• Designed the Test Strategy and Process for individual projects within the program.• Produced project schedules, continuously evaluating to manage risk and progress.• Worked closely with the business to define clear business and system requirements. • Reported into stakeholders on project progress. Recommended areas of improvement and presented solutions to overcome project challenges.

London

Managed large teams of testers delivering a program of interactive projects.• Managed multiple projects running concurrently. Created detailed project plans, managed resource and budget for each test phase.• Managed successful relationships with third party suppliers, including external audit and offshore testing.• Developed and implemented the program test strategy and managed the testing process.• Attended project meetings with stakeholders and the program board to report on project progress. Highlighted risks and provided impact assessment reports, detailed any deviation from the plan and its consequences, and recommended project improvements. • Conducted requirement workshops with sponsors and end users to produce business requirements, creative designs and detailed software specifications.• Worked closely with automation team to ensure we developed a successful automation suite for all projects.• Managed releases into test and live environments, monitored and tracked defects, and prioritised the delivery of system requirements into carefully packaged releases.

London

Integration project between Coutts&Co and RBS, online banking• Conducted requirement workshops with sponsors and end users to produce business requirements, creative designs and detailed software specifications.• Analysed business specifications and design documentation to create detailed Test scripts.• Performed System and User Acceptance testing. • Release management including defect tracking, prioritisation in the delivery of system requirements through to planning and software release. • Provided user training sessions and produced feedback reports.• Supported technical writing team to produce training manuals for end users.

IT Consultant in the financial sector for clients in the UK.Coutts & CoPerformed System and User Acceptance Testing of Internet Banking and Telephony systems. • Participated in workshops with technical team leads and client sponsors to produce business requirements.• Analysed business specifications and design documentation to create detailed Test scripts. • Executed and recorded test results. Abbey National and Barclays Y2K• Reviewed and updated business requirements• Participated in requirement workshops

National Diploma, Design And Art History

Activities and Societies: Specialising in surface design. International travel as part of my Art History studies.

A-Levels, Communication Studies, Design