Maintained the Faria academic standards database and supported SaaS teams, projects, products, and services. • Maintained the database to support teaching and learning platforms subscribed by global educational organizations.• Edited academic standards documents through research, analysis, and timely completion.• Fostered and sustained relationships with 30+ standards providers and organizations to promote offerings and services.• Obtained 20+ copyright agreements by establishing a positive brand image and multichannel communications. • Assisted clients in tailored solutions with technical assistance and troubleshooting to enhance site functionalities.• Handled 38% of team assignments of standards-and-system-related inquiries and requests from internal and external clients, achieving a yearly 90%+ satisfaction rating.• Kept detailed and organized records of daily operations/communications for optimal service initiatives/resolutions.• Drove team efficiency by seeking and sharing automated approaches and innovative applications to routine tasks.o Highlights and Projects • Managed and supported simultaneous standards/services projects by formulating plans with creative solutions to client-specific challenges, prioritizing needs while collaborating with cross-functional teams, and utilizing project management and customer relationship management (CRM) tools to monitor and maintain project schedules.• Created and modified onboarding documents; trained and coached new team members.• Revised two essential standard operating procedures (SOP) to maximize team performance and wrote a document of tools, resources, and case studies to leverage team knowledge and experience to strengthen onboarding and daily operations.

Prepared and educated university-bound students in the international high school and facilitated the administration team.• Planned and taught Academic English, Young Adult Literature, and Grammar and Vocabulary for Grades 9-10. • Developed many online/digital materials and integrated technology to engage students and diversify instruction.• Utilized LMS to track student progress and initiated intervention strategies for under-performing students.• Tested, evaluated, and counseled students and parents frequently regarding academic performance and goals.• Adapted ESL programs and selected textbooks, serving on the Curriculum Committee.• Coordinated ESL departmental teaching objectives and reviewed exams designed by ESL teachers.• Mentored junior teachers to improve instruction and supported teacher evaluation and recruitment.o Highlights and Projects• Created admission guides, procedures, and placement tests and assisted in promotional activities and events.• Participated in the selection of a learning management system (LMS) and development of class schedules.• Supported operational/logistical planning and execution for the establishment of the school.• Served as Interim Academic Director for seven months, responsible for teacher recruitment and evaluation, assessment for effective teaching and learning, and coordination for academic and administrative audits for accreditation.

• Prepared the exam room and checked equipment.• Welcomed candidates, checked ID, and directed candidates to their seats.• Distributed and collected exam papers and other materials.• Actively monitored candidates during the exams and assisted with post-exam duties.

Co-ran a small business to cater ESL tutoring services for approximately 30 adult and teen clients. • Identified students’ needs, goals, and preferences to create instructional materials, methods, and assessments.• Generated individual study plans and provided students and parents with ongoing academic advising and support. • Built rapports, addressed needs, and resolved concerns to retain existing students and expand through referrals.• Maintained and coordinated class schedules/appointments and managed payroll, inventory, and income/expenses.• Entered and tracked digital student records regarding personal information, tuition, courses, attendance, and progress.• Leveraged social media platforms by creating and updating blogs and podcasts to promote business.• Collaborated with partners to adjust sales plans and evaluate tutoring, services, and customer retention strategies.• Customized a 30-hour training program for Young Education to improve management and team performance.

Oversaw academic and services operations in four departments of 70 employees, teaching and assisting over 2,000 students. • Provided leadership to teaching faculty, support staff, and administrators. • Maintained team progress against performance targets by proactively tackling administrative/operational issues.• Collaborated with national and regional management teams to formulate strategies and analyze, streamline, and implement policies and processes.• Planned, executed, and evaluated educational programs to rejuvenate course offerings and teaching effectiveness.• Monitored LMS/CRM to identify areas to advance academic services and student completion/retention schemes.• Optimized comprehensive class schedules to achieve top class attendance and employee utilization.• Regulated foreign teacher management, including relocation support, visa sponsorship, and documentation audits.• Overhauled recruiting/onboarding/evaluation plans and implemented and reviewed the procedures/practices.• Held supervisor meetings, analyzed data, and prepared reports on progress and resolutions for upper management.• Administered department budgets and work plans, approved payroll, and conducted performance evaluations.o Highlights and Projects• Enhanced individual/team performance and reduced turnover by leading recruitment, onboarding, and coaching efforts while initiating continuous training and exchange/mentorship programs.• Instituted a new organizational structure in four Chengdu schools to align to corporate strategies, achieving high educator effectiveness and quality services by prioritizing personnel responsibilities and eliminating deficiencies. • Appointed as a consultant for the corporate human resources (HR) department to assess and revise foreign teacher policies and procedures: salary bands, evaluation, contracts, benefits, and handbooks, and spearheaded changes system-wide, resulting in improved talent acquisition and employee satisfaction/retention.

Devised and delivered training initiatives and executed projects, accomplishing corporate and department goals.• Designed, deployed, and assessed nationwide training programs for process and product updates and supported cross-functional training, onboarding, and continuing education to maximize team agility and performance.• Created and maintained instructional materials, training procedures, assessments, resources, and records.• Participated in project development and execution, managed processes, and provided regional teams with support and alternative solutions.• Collaborated and consulted with stakeholders to coordinate plans, schedules, and logistics for training programs and educational projects.• Collected and analyzed data from multiple systems regarding department operational efficiency and productivity.• Researched and drafted reports for senior management to propose and evaluate training solutions and/or recommendations of calibrated policies/procedures that drove program improvements and achieved department goals.• Drove standardization efforts by compiling operational manuals and faculty handbooks to aid branch expansion. o Highlights and Projects• Facilitated the National Course Restructuring Project by delivering training on curricula and products, administering the project launch, and providing on-site and remote support.• Planned and implemented a two-month training program in support of an academic branding strategy.• Assisted in the establishment of two schools with logistics plans and onboarded 18 new employees.• Trained and coached three new supervisors on department procedures, policies, and academic and services operations.• Assisted graduate recruitment programs in scheduling, testing, application evaluation, and interviews.• Co-designed, coordinated, and implemented a national graduate onboarding/training program for 80+ teachers and study advisors and liaised with HR to successfully fill positions in 21 schools.

Dedicated efforts to employee and department growth as well as students’ personal, academic, and professional success.• Oversaw a department of 20 faculty and staff members serving 800+ students and administered daily operations while collaborating across teams to ensure effective communication and accomplish common goals.• Created and executed academic plans and assisted regional managers in implementing new courses and products.• Assessed and innovated academic advisement and services to boost student engagement, completion, and retention.• Reviewed LMS for accurate maintenance of student records and evaluated data to adjust and enhance operations.• Piloted data analysis to identify problems and optimize class scheduling, leading to a reform in all schools.• Planned and coordinated monthly immersive activities and student events in aid of marketing and sales goals.• Managed budget and weekly meetings and led foreign teacher contract and documentation management efforts.• Composed analysis, reports, and documents and developed/revised policies and SOPs for elevated efficiency.o Highlights and Projects• Established a strong team and fostered career advancement by championing recruitment and training initiatives and implementing performance evaluation with action plans; earned Top Teaching Department from 2008 to 2009.• Proposed, planned, and organized a seven-day cultural exchange/teaching program with 14 American volunteers for 2,000+ students in three Chongqing schools that provided students with cultural immersion opportunities.• Researched and co-designed an internal progress test with the testing procedures to effectively evaluate and track student proficiency for 10,000+ students in METEN schools for seven years.

Instructed students from varying socioeconomic/educational backgrounds and with distinctive needs and abilities.• Planned and instructed Conversational, Business, and Academic English as well as exam preparation courses.• Employed diverse teaching methods and materials to involve students aged 16 to 50 with class sizes from 1 to 18.• Recorded student progress, created plans for improvement, and scheduled/coordinated weekly classes.