Fayez Ossam Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

• Managing 15 account managers responsible to manage the partners• Growing and improving the P&L for the West Zone in Cairo/Giza, setting the business structure Mon/Qtr and achieving the company's KPIs and enhance the customer experience.• Cooperating and advising in the marketing plan and highlighting the priorities with Marketing Calendar.• Achieved the annual non commission revenue with 104% in 2022 and the overall KPIs for sales and operation with 116%• Online Payment project owner with achievements of 325% sales increase• Added new sales acquisitions with AAA accounts and local love brands• Renewing partner's contracts with new commission negotiations to 125existing love local and Elite vendors• Worked closely with Logistics to enhance the metrics of order delivery and reached to 4.5 minutes delivery time.• Coaching and training the team in handling the partner’s challenges and how to set a growth plan for partners in all terms of (orders, operation, ROI and marketing).• Using Sales Force, Looker, Tableau, Data Studio, CMS, OPS Portal, Back Office • Project manager for the Non‑Food vertical Project Cooperating with the regional team management from Q3‑202

Doha

Personal Shoppers manager/ Kids floor manager/ Duty manager

Doha, Qatar

- Managing 3 stores The Kooples, Vince Camuto at Lagoona mall and Sandro Paris at Doha festival city- Responsible for the daily managing of staff and the assigning of duties.- Managing up to 6-8 members of staff.- Managing a business plan to increase the sales profit with different ways and always subject to be updated - Managing and motivating staff to increase sales and ensure store efficiency.- Developing, researching and implementing marketing strategies. - Maintaining awareness of market trends and monitoring local competitors.- Handling objections with different situations and customers complain recovery - Monitoring, evaluating staff and store performance on a regular basis.- Organizing, preparing and visual merchandising according to the guidelines of the brand with trading ideas according to the market.- Designated trainer for the team, training them for the highest and luxury level of customer service can be applied.- Recruiting, training, supervising and appraising staff.- Maintaining accurate statistical and financial records.- Creative ideas to keep all the staff experienced with product knowledge, customer service and stock room organization.- Receiving and managing shipment deliveries on weekly and monthly basis.

Qatar

-Luxury selling techniques- Administration work- Weekly Reports about our High/Slow movers and the other competitors in the Market.-Inventory Stock Take-Rank #3 from12 in the top sellers in 2014-Visual merchandizing-SAP program specialized for Store operations- Team Leader for My team in establishing new ideas to organize our business.- Customer Relationship management- Bean Store for transactions operations- Strategic Consulting, including business plan & sales strategy development- Handling Customer objections by solving and offering alternatives, Strong communications skills.

United Arab Emirates, Doha

-Opera-Administration tasks - Outlook, Lotus notes -Tours program reservations for Business, Entertainment, Ticket Airways reservations.- Handling Guest issues and glitches, managing tours reservations. - Convention Center meetings, concerts, Weddings Coordinator.

Egypt

- Concierge Officer March -2010 to July- 2011. - Cross Exposure in the Catering in June-2010 to August-2010.- Designated Trainer in the Business Center since October 2010.- Business Center Agent in February-2009 to March 2010.- SPA Receptionist from December- 2007 to January -2009.

., General Knowledge

Bachelor'S Degree, Tourguiding English Department, Very Good

High School, General Studies, .