Fayez Shah Email & Phone Number

Islamabad, Islāmābād, Pakistan

-Built fraud detection analytical models and reduced fraud incidents by 55%.-Redesigned and overhauled portals for fraud monitoring and internal information sharing.-Revenue assurance models for anomaly detection conceived to enhance micro level view of revenue streams, validating more than 300 million transactions monthly.-Successfully migrated data of 73.

Federal Capial &AJK, Pakistan

-Managed a region-wide team of more than 150 employees.-Automated majority processes within Fleet Team and other stakeholders; raising efficiency of systems by 20%.-Devised automated attendance and leave management system for employees; eliminating overlapping of schedules and operational redundancy by 90%.-Designed fuel usage reporting and updated digital.

Islamabad, Pakistan

-Led a team of 5 professionals in charge of the corporate support for Jazz DFS.-Completed projects for more than 20 clients working with Mobilink Bank.-Provision of support to corporate clients of Jazz and Mobilink Bank.-Examined and processed agreements and account opening documents of Bank operations for more than 300 organizations (BVS, QR and Retail.

Islamabad, Pakistan

- Account Opening and Registration Matters of Subscribers (1 million), Retailer’s (25,000) and Distribution Officers (5000).- Optimized and digitalized Complaint Management of Utility bills payment, leading to 100% documented coverage.- Led the unit, assured quality controls and other allied activities resulting in recognition and accolades from the.

Islamabad, Pakistan

- Liaised with supervisors of service quality for inbound and outbound customers and all external customers calls and kept 100% quality KPIs target.-Maintained all Service Quality KPIs for the department with 0 error margin.

Peshawar, Pakistan

-Reporting to the Chief Coordinator and charged with integrating flood affected areas data during Nowshehra floods 2011. -Introducing effective methods of water filtration to the flood affected areas, setting up new filtration plants and water pumps in Nowshehra district, training programs and rolling out into the affected areas.-Designing effective.

Peshawar, Pakistan

-Managing logistics for one of the largest freight companies in the country as Logistics officer for the whole Peshawar region, manager of the Store of Excellence and Area Manager Designate-Encouraging the highest possible standards of service from the team and maintaining the smooth day-to-day operation of the inter-connected freight terminals-Maintaining.