Fayez Shah Email & Phone Number

Islamabad, Islāmābād, Pakistan

-Built fraud detection analytical models and reduced fraud incidents by 55%.-Redesigned and overhauled portals for fraud monitoring and internal information sharing.-Revenue assurance models for anomaly detection conceived to enhance micro level view of revenue streams, validating more than 300 million transactions monthly.-Successfully migrated data of 73 million customers from old CRM to inhouse CRM.-Digital Financial Services Products and Services Risk Assessment capabilities enhanced by automating data collection and analytics systems.-Processed Pre and Post launch testing/Verification of products, resulting in multi millions of revenue savings.-Reviewed existing and new processes ensuring implementation of Preventive Controls.-Nationwide dealers & franchise (5000 agents) commission process developed.-Digital Financial Services Revenue booking validation on monthly basis that have prevented more than 150 million in revenue losses annually.-Managed reporting of DFS Revenues, commissions and trends through Power BI, SSIS and python based machine learning programs and analytical databases.-Documentation of DFS controls, threats & risks written to provide guidelines on all the scope of revenue assurance functions, further ensuring legal coverage to revenue streams and enhancing control mechanisms.- Reoccurring campaign and disbursement validation done, resulting in millions in revenue retained.

Federal Capial &Ajk, Pakistan

-Managed a region-wide team of more than 150 employees.-Automated majority processes within Fleet Team and other stakeholders; raising efficiency of systems by 20%.-Devised automated attendance and leave management system for employees; eliminating overlapping of schedules and operational redundancy by 90%.-Designed fuel usage reporting and updated digital mechanism and trigger alerts with the capacity to identify fuel theft with 99% accuracy.-Revamped data entry systems and implemented reformed digital systems for tracking.-Administered travel & fleet services for more than 1500 employees of the region.-Also, operated administration & technical engineers team fleet, female employees pick & drop and other fleet related services (Careem, Uber, SWVL and Airbus).-Looked after inter & intra city travels along with monitoring of Careem rendered services decreased vehicle repair & maintenance costs for pool & dedicated vehicles by 25%.-Provision of fleet budget related inputs for every budgeting and forecasting cycle especially during Covid where operations were kept functional despite logistics limitations.-Spearheaded & trained drivers in line with the predefined set rules & regulations, everyquarter.

Islamabad, Pakistan

-Led a team of 5 professionals in charge of the corporate support for Jazz DFS.-Completed projects for more than 20 clients working with Mobilink Bank.-Provision of support to corporate clients of Jazz and Mobilink Bank.-Examined and processed agreements and account opening documents of Bank operations for more than 300 organizations (BVS, QR and Retail Network).-Data reporting and reconciliation of over 120 client’s monthly transactions and sharing with stakeholders.-Identified and built unique solutions for disbursements, payments and collections of funds for clients and the beneficiaries nationwide, resulting in 100s of man hours reduced.-Resolved complaints for clients with 100% efficiency and resolution turnaround time.

Islamabad, Pakistan

- Account Opening and Registration Matters of Subscribers (1 million), Retailer’s (25,000) and Distribution Officers (5000).- Optimized and digitalized Complaint Management of Utility bills payment, leading to 100% documented coverage.- Led the unit, assured quality controls and other allied activities resulting in recognition and accolades from the organization.-Developed compliance mechanisms and adherence models with Bank’s policies and procedures of State Bank Of Pakistan.-Ensured readiness of the unit for review and audit by internal, external and SBP Auditors every quarter, with 0 penalties.-Managed all online merchant related activities ranging from registration to coordination (CPS and Merchant Portal) resulting in induction of 35,000 merchants

Islamabad, Pakistan

- Liaised with supervisors of service quality for inbound and outbound customers and all external customers calls and kept 100% quality KPIs target.-Maintained all Service Quality KPIs for the department with 0 error margin.

Peshawar, Pakistan

-Reporting to the Chief Coordinator and charged with integrating flood affected areas data during Nowshehra floods 2011. -Introducing effective methods of water filtration to the flood affected areas, setting up new filtration plants and water pumps in Nowshehra district, training programs and rolling out into the affected areas.-Designing effective communication procedures to ensure the smooth running of all operations-Responsible for regular event management for the organization.-Ensuring a swift and smooth rehabilitation program for flood affected persons.

Peshawar, Pakistan

-Managing logistics for one of the largest freight companies in the country as Logistics officer for the whole Peshawar region, manager of the Store of Excellence and Area Manager Designate-Encouraging the highest possible standards of service from the team and maintaining the smooth day-to-day operation of the inter-connected freight terminals-Maintaining rigorous check on freight dispatch and docking from Karachi to Peshawar on hourly basis.