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Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

•Implemented process improvements resulting in increased efficiency and productivity.•Collaborated with Tech team to develop a dynamic dashboard for senior management to monitor progress and performance metrics.• Maintained accurate EOM (End of month) portfolio reports and presentations for senior management and stakeholders, and provided Repayment, foreclosure, prepaid loans data to understand AUM (Assets under management).• Prepared NACH presentation data to facilitate automatic debit run for EMI due dates.• Created and presented comprehensive bounce analysis reports for strategic decision-making.• Created and maintained MIS reports and dashboards using Advanced Excel and Microsoft Power BI.• Conducted regular audits of internal reports and data to ensure accuracy and compliance with regulatory standards.• Compared company portfolio with lender portfolios to identify and resolve discrepancies.• Prepared and distributed settlement reports to lending partners, ensuring timely settlements of payments.• Served as a POC for NBFCs and Banks to ensure accurate and timely settlement processes.• Experienced in using tools such as Salesforce, LMS, Lead square, and Confluence doc applications.• Handled and resolved internal and external escalations for clients (Razorpay, Avanse, IIFL, Fullerton, ICICI, Kotak, ABFL, Incred and Creditsaison).

Bengaluru, Karnataka, India

• Implemented rigorous method to call the API and optimisation to improve the productivity and efficiency by 30%.• Auditing of payments and raising issues to the respective teams and getting it resolved. Sampling rate of 60%.• Quality check by documenting and resolving the Collections and Finance issues, which resulted in inter-department query resolution and lendor settlement.• Maintaining day to day TAT of payment settlements.• Reconciliation of EMI payments and settlements with partner banks and NBFC's.• Managing the Settlement of Customer EMI payments on time with the Lenders and Stake holders.