Ria Faylona Email & Phone Number

Kirkland, WA, US

Everett, Washington, United States

• Actively manage inbound leasing inquiries, conduct property tours, and effectively communicate property features and benefits to prospective residents. Successfully converted leads into signed leases (44 signed leases.
• Develop strong relationships with current residents through proactive communication, regular check-ins, and prompt resolution of issues, contributing to high resident retention rates and lease renewals.
• Prepare and process all leasing documents, including applications, leases, renewals, and Multi-Family Tax Exemption applications, while ensuring full compliance with fair housing laws and company policies.
• Organize and promote resident events and community activities, fostering a sense of community and improving resident satisfaction.
• Provide exceptional customer service to both current and prospective residents, addressing questions, concerns, and requests with professionalism and urgency.

• Worked efficiently with hosts and other servers to ensure seamless service, especially during busy periods, while multitasking between tables and guest requests.
• Addressed guest concerns and resolved issues promptly and professionally, maintaining a positive dining environment and ensuring guest satisfaction.
• Provided exceptional service to guests by anticipating needs, answering questions about menu items, and ensuring a positive dining experience.

Seattle, Washington, United States

• Assemble information about opportunities in various client tools and record all activities and information accurately in CRM System (MSX)
• Identify qualified business contacts for potential advertising partner organizing and initiate sales process
• Reach out to advertisers using creative strategies around seasonal moments, product offerings, and more using a variety of outreach tools including email, phone, social platform messaging, etc.

Seattle, WA

• Communicate regularly with managers and co-workers to make sure our department is being productive and efficient
• Assist customers and display items I recommend when they are looking to make a purchase
• Help customers decide on items by styling them and calling for an alteration staff member for items to be adjusted to the customer's desire
• Keep in contact with clients, especially when they request online purchases with their preferred delivery method

Redmond, Washington, United States

• Conduct 150 to 200 quality audits of sales cases twice a week, to ensure customer retention and satisfaction
• Confirm specialists are following appropriate SOPs as part of quality auditing process for MSX (Microsoft Sales Experience)
• Manage the SOP Questions/Feedback by auditing new SOPs when they come in and tracker is clean and up to date
• Manage the elevation and escalation strategy through project management and auditing the elevation scenario

Lynnwood, WA

• Implemented up-selling strategies such as recommending accessories, perfumes, or complementary purchases to increase revenue with the goal of adding 1-3 more products to each customer's purchase and converting customer.
• Maintained customer loyalty to ensure 100% satisfaction and an excellent reputation for products and service
• Show adaptability in work stills by navigating, switching, and covering assigned work zones from styling customers, to cashiering, and organizing inventory

Lynnwood, WA

• Use problem-solving techniques to professionally communicate with and satisfy customers if any mishaps occur, such as item availability, and store sale promotions
• Results-oriented and efficient in unloading shipments and organizing products in the correct location in stockroom and sales floor, providing an easier workflow for the team
• Deliver customer online orders in a timely manner, effectively searching for multiple customers' online orders and gathering their signatures for hand delivery confirmation

Certificate, Business Information Techology

College Partner with Year Up program

Certificate, Business Information Technology

Year Up is an intensive, competitive technical training and career development program with 250 corporate partners, graduating 4,000.

Fine/Studio Arts, General & Psychology

High School Diploma