Fay Pondif Email & Phone Number

San Francisco, California, Us

I lead the Revenue Operations team at Sentia AI, architecting growth strategies and overseeing the alignment of Sales, Marketing, and Customer Success. I'm passionate about optimizing processes, leveraging data to drive results, and fostering a collaborative environment that fuels Sentia's revenue engine. In this role, I spearhead initiatives to generate high-quality leads, streamline the sales funnel, and ensure a seamless customer journey. I'm also focused on implementing best practices and innovative technologies to empower our revenue-generating teams and propel Sentia's growth trajectory.

San Francisco, California, Us

Sentia, a Salesforce partner with offices in the USA and Australia, offers consulting, system design, app development, and SaaS offerings to B2B customers. We are leaders in integrating AI technologies into CRMs to boost productivity, improve user adoption, and enhance CRM performance.As Learning & Development Lead Consultant, I collaborate with key stakeholders and business units to assess and document current and future state learning requirements, develop, and deliver Sentia transformation and training programs, and design and implement all learning assets for our partners. I work closely with stakeholders throughout discovery, building relationships, and understanding their business processes, needs, and goals.

Geelong, Victoria, Au

As the Training Lead for this $ Billion project, I led a collaborative and agile training strategy in partnership with program project managers, change managers, and senior WorkSafe 2030 implementation team members. To drive and support the CRM implementation teams, I was responsible for the design and implementation of the training approach and curriculumn, to guarantee the seamless and efficient deployment of the Salesforce CRM system to 1,200 employees through the various WorkSafe departments including Field Team Operations and Customer Service. Through cultivating a culture of collaboration and agility, a unified and successful training process was established and executed that successfully aligned with WorkSafe 2030's overarching project goals and objectives.

I had the privilege of founding what became one of the leading Australian retail services agencies.With a vast client list across a diverse range of industries within the retail sector, and a focus on iconic global brands, we delivered dedicated and managed field, store, and concession teams to our partners. Brands I was fortunate to partner with included Adidas, Sunbeam, Sharp, Breville, Remington, HERE, Samsung, Navteq, Hanes, Harley Davidson, Nike, Ben Sherman, Nautica, Lacoste, Levi’s, Puma and moreThe Retail Space managed operations on behalf of our partners and provided brands with cutting-edge customer engagement programs developed from our core expertise in the retail industry.Critical to our success was delivering and driving sales productivity for our partners by defining, refining, and implementing result-driven recruitment and selection initiatives, sales processes, procedures, and tailored sales training programs. Our ability to develop deep internal relationships while driving accountability within our teams was paramount.Our expertise in conducting sophisticated and dynamic analysis of complex data and translating these results into actionable deliverables, key messaging, and presentations was driven by our bespoke and custom-designed analytics platform built on Salesforce.com.The Retail Space was instrumental in building share, improving revenue, and increasing team productivity for our partners across sectors such as fashion, footwear, leisurewear, cosmetics, accessories, jewelry, small appliances, and consumer electronics.In 2016, my business, The Retail Space Australia, was acquired by a large retail services group, The International Fusion Corporation, and was successfully merged into the group.

London, London, Gb

Courtaulds was a pioneer in the development of man-made fibers, such as rayon and nylon. It also developed new manufacturing processes for textiles, such as continuous processing and filament weaving. These innovations helped to make Courtaulds one of the most successful textile companies in the world.Courtaulds' products were used in a wide range of industries, including fashion, automotive, home furnishings, and aerospace. The company's customers included some of the world's leading brands, such as Adidas, BMW, and Boeing.I was responsible for the training function for Australia and Pacific region across Manufacturing, Warehousing and the Stores Network.

Diploma, Project Management

Masters Of Mgt, Mba

Management Leadership Program, Business

Bachelor Of Education, Bachelor Education