Faisal Malik Email & Phone Number

Karachi Pakistan

Islamabad

• Spearheaded operations in the Enterprise IT Solutions domain for PTCL Group, managing a diverse portfolio including enterprise servers, Unix & Linux OS administration, enterprise storage, backup, archiving, x86 servers, virtual infrastructure administration, and web & application servers.• Oversaw capacity planning for IT Infrastructure, formulated technology roadmaps, and managed CAPEX & OPEX allocation and optimization, while developing and evaluating RFPs/RFQs.• Conducted in-depth cost-benefit and return on investment analyses for proposed systems, providing critical insights to support management in making informed implementation decisions.Key Achievement: Spearheaded the in-house deployment of the Ansible Automation Tool, streamlining and automating routine System Administration tasks for increased efficiency, reduced time spent, and consistent configurations across integrated nodes. By leveraging custom-developed Ansible Playbooks, we eliminated human errors and automated tasks such as password changes on Unix/Linux servers, audit data collection, user account management, and configuration file manipulations (e.g., /etc/hosts, /etc/resolv.conf).

Islamabad, Pakistan

• Led operations for Enterprise IT Solutions, overseeing middleware, enterprise servers, virtualization, storage, backup, archiving, and Unix/Linux infrastructures.• Implemented proactive system administration, security assessments, system enhancements, log monitoring, and system hardening.• Conducted capacity planning, technology roadmaps, CAPEX & OPEX optimization, RPF/RFQ development, and evaluations.• Performed cost-benefit and ROI analyses for proposed systems to facilitate management decision-making.Key Achievements:• Technology refresh for enterprise storage, backup, archiving, and SAN infrastructure at Ufone's production and DR sites.• Ufone-PTCL Synergy: Migrated AIX-based mission-critical workloads from EMC VMAX to IBM All Flash systems.• Optimized OPEX through the implementation of LPAR2RRD & STOR2RRD open-source NMS for unified end-to-end monitoring of enterprise servers and storage.

Islamabad,Pakistan

• Led operations for web & application infrastructure, later assuming additional responsibilities for the Enterprise System team due to outstanding performance and leadership.• Hired, managed, and trained high-performing system administrators for 24/7 operations.• Standardized SOPs, implemented KPIs & housekeeping controls, and identified performance bottlenecks in middleware infrastructures.• Assisted management with budgeting, business case development, RFP/RFQ/SLA creation for solutions, services, and trainings.Key Achievements:• Reduced critical incidents in production environments to less than 1% per annum through effective management and automation.• Identified potential bottlenecks in Ufone's middleware infrastructure and presented findings to CIO & higher management.• Ufone-PTCL Synergy: Consolidated PTCL & Ufone AIX-based workloads on IBM Power 8 infrastructure.• Deployed open-source centralized syslog server and integrated it with production servers for robust monitoring.• Developed and implemented real-time alerting solutions for middleware infrastructure.Achieved CAPEX optimization through in-house deployment of IBM MQ/Broker infrastructures.

Islamabad

• Collaborated with account managers to understand client requirements, designed technical solutions, and addressed technical queries for corporate and public sector clients.• Evaluated emerging technologies for feasibility, portability, compatibility, and reliability.• Formulated RFPs/RFQs into BoQs using Oracle and IBM system configurators and provided technical advice on project costs, design concepts, and design changes.• Led and managed technical teams for various large-scale public and private sector projects.Key Achievements:• Designed technical solutions for Office Automation Project (Public Sector Organization), IBM Flex system deployment for NUST, Islamabad, and technical infrastructure for Ufone's Mobile TV service.• Deployment lead for Oracle High-End servers (multiple sites) for implementing Hospital Management System Project (Public & Private sector).

• Deployed, configured, and maintained Enterprise Servers (IBM & SUN/Oracle) and Solaris & Linux OS on physical and virtualized platforms.• Conducted on-site and in-house Solaris training sessions for internal and external clients.• Provided Level II and III technical support for the Operations team.• Developed, documented, and presented implementation plans, including configurations and technical drawings for chosen solutions.Key Achievements:• Designed, deployed, and managed the VMware ESXi platform, migrating corporate solutions and mission-critical services.• Led the deployment and configuration of Enterprise servers and Sunray thin environment across 10+ Tier-1 data centers in Pakistan for a Public Sector Organization.Established a Post-Sales vertical for Enterprise server diagnostics, warranty, and parts replacement, single-handedly