Faisal Malik Email & Phone Number

Karachi Pakistan

Islamabad

• Spearheaded operations in the Enterprise IT Solutions domain for PTCL Group, managing a diverse portfolio including enterprise servers, Unix & Linux OS administration, enterprise storage, backup, archiving, x86.
• Oversaw capacity planning for IT Infrastructure, formulated technology roadmaps, and managed CAPEX & OPEX allocation and optimization, while developing and evaluating RFPs/RFQs.
• Conducted in-depth cost-benefit and return on investment analyses for proposed systems, providing critical insights to support management in making informed implementation decisions.Key Achievement: Spearheaded the.

Islamabad, Pakistan

• Led operations for Enterprise IT Solutions, overseeing middleware, enterprise servers, virtualization, storage, backup, archiving, and Unix/Linux infrastructures.
• Implemented proactive system administration, security assessments, system enhancements, log monitoring, and system hardening.
• Conducted capacity planning, technology roadmaps, CAPEX & OPEX optimization, RPF/RFQ development, and evaluations.
• Performed cost-benefit and ROI analyses for proposed systems to facilitate management decision-making.Key Achievements:
• Technology refresh for enterprise storage, backup, archiving, and SAN infrastructure at Ufone's production and DR sites.
• Ufone-PTCL Synergy: Migrated AIX-based mission-critical workloads from EMC VMAX to IBM All Flash systems.

Islamabad, Pakistan

• Led operations for web & application infrastructure, later assuming additional responsibilities for the Enterprise System team due to outstanding performance and leadership.
• Hired, managed, and trained high-performing system administrators for 24/7 operations.
• Standardized SOPs, implemented KPIs & housekeeping controls, and identified performance bottlenecks in middleware infrastructures.
• Assisted management with budgeting, business case development, RFP/RFQ/SLA creation for solutions, services, and trainings.Key Achievements:
• Reduced critical incidents in production environments to less than 1% per annum through effective management and automation.
• Identified potential bottlenecks in Ufone's middleware infrastructure and presented findings to CIO & higher management.

Islamabad

• Collaborated with account managers to understand client requirements, designed technical solutions, and addressed technical queries for corporate and public sector clients.
• Evaluated emerging technologies for feasibility, portability, compatibility, and reliability.
• Formulated RFPs/RFQs into BoQs using Oracle and IBM system configurators and provided technical advice on project costs, design concepts, and design changes.
• Led and managed technical teams for various large-scale public and private sector projects.Key Achievements:
• Designed technical solutions for Office Automation Project (Public Sector Organization), IBM Flex system deployment for NUST, Islamabad, and technical infrastructure for Ufone's Mobile TV service.
• Deployment lead for Oracle High-End servers (multiple sites) for implementing Hospital Management System Project (Public & Private sector).

• Deployed, configured, and maintained Enterprise Servers (IBM & SUN/Oracle) and Solaris & Linux OS on physical and virtualized platforms.
• Conducted on-site and in-house Solaris training sessions for internal and external clients.
• Provided Level II and III technical support for the Operations team.
• Developed, documented, and presented implementation plans, including configurations and technical drawings for chosen solutions.Key Achievements:
• Designed, deployed, and managed the VMware ESXi platform, migrating corporate solutions and mission-critical services.
• Led the deployment and configuration of Enterprise servers and Sunray thin environment across 10+ Tier-1 data centers in Pakistan for a Public Sector Organization.Established a Post-Sales vertical for Enterprise server.