Fay Watts Email & Phone Number

Southfield, MI, US

Allen Park, Michigan, United States

Responsible for the recruitment, retention and recognition of Ford and Lincoln dealership in support of individual dealer efforts in the same areas all to ultimately support customer repair satisfaction/FIRFT, technician satisfaction and dealer growth/service capacity.- Creation/execution of programs that attract, train, retain and recognized service.

Allen Park, MI

Initially responsible for the Powertrain/Electrical operations (Diesel, Gas and Transmission) Technical Service Analysts, Section Specialist and Team Leaders (~60 ppl). As of 6.2019, I am now responsible for the Body/HVAC/Emerging Technologies/Lincoln operations of the Technical Assistance Center.Review, manage and develop of technical processes to improve.

Allen Park, MI

- Champion efforts toward commonization & globalization of Service Engineering Operations activities worldwide. - Lead Global Business Plan, Directors and Special Attention Review meetings/efforts.- Represent SEO globalization efforts through coordination with the Ford Customer Service Division Global Service Business Office

Lead efforts to improve customer satisfaction with SYNC and other customer focused advanced technologies. Review of issues affecting customer satisfaction and identification of mitigation strategies. Align efforts with marketing to ensure marketing message and methods provide customer with content targeted at enhancing customer satisfaction.

A new program dedicated to reviewing/providing assistance to Ford Motor Company Super Duty/E-Series customers. My responsibilities include interfacing with our Customer Relations teams in Melbourne, FL and Dearborn, MI as well as dot matrix management of Service Engineers dedicated to the team to provide technical evaluations prior to financial decisions.

Manager of Ford Motor Company's 4 Technical Career Entry Programs operating out of 115 colleges and universities across the country. My responsibilities include:Development & execution of marketing strategies that will build student interest & awareness of our programs Oversight of an annual budget of $1M Management of an inventory process containing over.

Development and implementation of all marketing plans/strategy to support sales growth objectives via print and web. Implementation of all marketing initiatives in concert with automotive trade shows (NADA, NACE, APEX, SEMA).Work with suppliers to develop marketing materials to support programsProcess communications with Ford Internal customers as well as.

Oversight of 3rd party arbitration cases as they related to vehicle service issues and monitoring of performance metrics in compliance with FTC 703 requirements. Management of 24 analysts ensuring that all arbitration cases were handled within government required timelines. Monitoring of all state certification requirements (U.S.) to ensure Company.

Overland Park, Kansas, United States

Overland Park, Kansas, United States

Detroit, MI

Bachelor'S Degree, Management

H.S. Diploma, Business Administration