• Spearheaded delivery of all service transition projects and programs in line with recognized best practice methodology. Ensure that all workings are manufactured in a correct, cost-effective and timely manner in alignment with the specifications and quality requirements.• Managed risk, governance, quality assurance, issue resolution, reporting; resolved contractual and commercial problems. Chalk out or improve operational systems, processes and best practices that guarantee the… Show more • Spearheaded delivery of all service transition projects and programs in line with recognized best practice methodology. Ensure that all workings are manufactured in a correct, cost-effective and timely manner in alignment with the specifications and quality requirements.• Managed risk, governance, quality assurance, issue resolution, reporting; resolved contractual and commercial problems. Chalk out or improve operational systems, processes and best practices that guarantee the organizational well-being.• Studied and analyzed project performance reports, perform quality control, monitor production (KPIs, SLAs & MTTIs) related to project services and ensured all stakeholders understood and adhered to contractual obligations.• Steered financial aspects and impact of a contract; delivered customer advocacy via exemplary service transition.• Led transition team involving additional project management resource, internal technical resource, 3rd party suppliers, account team members, managed and design warehouses, introduce TMS and WMS, and client stakeholders.• Interfaced with third-party suppliers involving agreement, planning, timeliness, and quality of deliverables• Improve the operational systems, processes, and policies in support of the organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning• Coordinates and provides leadership to Project Managers and the district’s Facilities Directors to establish and maintain data coding structures and project control tools• Reviews, evaluates, and recommends changes to project documents as required by project needs. Assists in the establishment of a master schedule to ensure that the project is completed within agreed upon time and cost constraint.• Promotes open communication and collaboration between all parties to ensure that projects are completed with minimal disruptions and delays Show less