Faz Mushtaq Email and Phone Number

As a Director of customer service, my role is to lead and motivate our team of staff toensure they’re giving the best customer service possible. My expertise lies in successfully maintaining customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements.STRENGTHS, SKILLS AND ABILITIES Computer literate and have an excellent understanding on many types of software’s  Excellent planning and time management skills with… Show more As a Director of customer service, my role is to lead and motivate our team of staff toensure they’re giving the best customer service possible. My expertise lies in successfully maintaining customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements.STRENGTHS, SKILLS AND ABILITIES Computer literate and have an excellent understanding on many types of software’s  Excellent planning and time management skills with the ability to balance multiple priorities meet strict deadlines and function effectively in a fast paced environment Strong teamwork skills, recognise the importance of working together and supporting others to reach goals. Strong customer service focus combine with an understanding of the importance of providing quality services and maintaining high standards of performance  Tact and diplomacy when handling escalated customer service issues. Show less

 Setting up accounts for employers Setting up accounts for employees Working on various different pension schemes Completing admin work Dealing with all inquiries relating pension schemes  Delivering a high level of professional services at all times Using various forms of software Supporting various department

 Dealing with over the phone bookings and emails  Completing admin work Conducting daily meetings Dealing with customers enquires and complaints Providing quotations to customers Delivering a high level of professional services at all times Planning ahead and working under pressure Using various forms of software Collaborating with suppliers for availability Supporting various departments

 Dealing with emails and over the phone bookings, enquires and completing admin work Allocating bookings to drivers within time-frames and drivers locality Dealing with customers enquires and complaints Providing quotations to customers Delivering a high level of professional services at all times Planning ahead and working under pressure

 Ensuring high standards of customer services are maintained  Organising stock and equipment, ordering suppliers and overseeing building maintenance , cleanliness and security  Recruiting new staff, training and developing on existing staff, motivating and encouraging staff to achieve targets Supervise and participate in kitchen area cleaning activities  Perform various financial activities such as cash handling and payroll  Investigate and resolve complaints… Show more  Ensuring high standards of customer services are maintained  Organising stock and equipment, ordering suppliers and overseeing building maintenance , cleanliness and security  Recruiting new staff, training and developing on existing staff, motivating and encouraging staff to achieve targets Supervise and participate in kitchen area cleaning activities  Perform various financial activities such as cash handling and payroll  Investigate and resolve complaints regarding food quality, service or accommodations Show less