Fazal Ehsan Khan Email & Phone Number

Banglore

Bangalore

Jeddah

 Handling Order Management part for the Top Account “Rabigh Refining & PetroChemicals” Understand customers’ business and strategy and our role with the customer Preparation of Reports – Current, Delayed & Discrepancies. Setting up meeting with PR Vendors to maintain on time Delivery of Materials. Daily Follow up on Purchase Orders released & acknowledgement of PO’s Follow up on Current and delayed PO’s Continuous communication with Vendors via Email… Show more  Handling Order Management part for the Top Account “Rabigh Refining & PetroChemicals” Understand customers’ business and strategy and our role with the customer Preparation of Reports – Current, Delayed & Discrepancies. Setting up meeting with PR Vendors to maintain on time Delivery of Materials. Daily Follow up on Purchase Orders released & acknowledgement of PO’s Follow up on Current and delayed PO’s Continuous communication with Vendors via Email & on Call. Updating the Expeditors SYSTEM for Shipment Visibility and status of PO’s in EXPO. Billing and Document Management. Vendor Management. Handling team in the absence of Manager. Giving process and system training for new Joiners. Identify, qualify, select & Approve Suppliers to meet all operations needs. Develop innovative programs to effectively reduce transportation costs.  Notifying customers both internal and external of problems and/or delays Timely response to all customer service inquiries. Monthly data capture to present Higher Management with summaries of volume Solicit ideas and create a communication process to identify branch needs and goals to support all products and services. Possess a strong sense of customer service. Strong problem solving skills and follow-up skills.Achievements:  Received “Spot Award” from District manager. Achieved best customer service for the year 2009-2010. Trainings and assignment: INTRODUCTION TO SUPPLY CHAIN  Advanced Skills in Microsoft® PowerPoint® 2010  MS Excel main skills  Create a Purchase Order in Web Order Entry  Introduction to Liability and Claims  Introduction to Transition & Implementation Show less

Handling all incoming calls of customer related to insurance.Solving their problems related to product .Giving them in brief details of the product in order to help them in their day to day life and providing them their fund value in market.Quickly and effectively solve customer challenges Handling all escalated calls and rectifying their complaints and quires in order to keep customer always happy and satisfy.Maintain quality control/satisfaction records, constantly seeking new… Show more Handling all incoming calls of customer related to insurance.Solving their problems related to product .Giving them in brief details of the product in order to help them in their day to day life and providing them their fund value in market.Quickly and effectively solve customer challenges Handling all escalated calls and rectifying their complaints and quires in order to keep customer always happy and satisfy.Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Preparing monthly, quarterly and yearly reports of policies in order to know customer the transaction of their funds. Show less

Education record

B.Com (Bachelor, Commerce

Higher Diploma, Hardware Engineeringiiht Computer Education