Fazal Hanan Email and Phone Number
Head of Supervisors, deputed in Call Centre at National Bank of Pakistan (Operations Group).A well-experienced & Certified Trainer | Learning & Development practitioner, Communication specialist and Improvement Consultant, currently serving as Head of Supervisors within the dynamic Customer Support Department of the esteemed "National Bank of Pakistan"Over 13 years of experience, Mr. Fazal is an accomplished & certified Soft Skill Trainer, growth specialist and also a Leadership Coach who is widely acknowledged for his creative methodologies, and for injecting positive energy throughout his training, mentoring and coaching. He envisions training and development as a platform for every person to discover the limits of their potential and exceed them.Passionate about coaching and mentoring, I emphasize career guidance within and beyond the organization. I value teamwork, recognizing the crucial role of individuals as assets for company success. Through a collaborative environment and transparent communication, I aim to drive positive change and achieve successful outcomes collectively.
National Bank Of Pakistan
View- Website:
- nbp.com.pk
- Employees:
- 4932
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Head Of SupervisorsNational Bank Of Pakistan Aug 2023 - PresentKarāchi, Sindh, PakistanExperienced Customer Support Manager and Head of Supervisors at National Bank of Pakistan, proficient in team management, leadership, and strategic planning. Proven success in meeting performance metrics and enhancing call center operations through resource optimization, process improvement, and compliance commitment.Proactively engages in training and development, fostering a culture of continuous improvement, supportive supervision, and mentoring while ensuring smooth call center operations through effective coordination with multiple stakeholders and internal departments for swift issue resolution.
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Education Training ConsultantInstitute Of Career Development - Icd Jan 2022 - PresentKarachi Division, Sindh, PakistanAs a passionate and innovative educator, I take pride in my role as a Teacher Trainer and Instructional Designer.With a focus on empowering educators and enhancing learning experiences, I have been contributing my expertise as a freelancer and consultant with ICD. It brings me immense joy to collaborate with fellow educators and institutions, fostering a culture of creativity and continuous improvement in the field of education. -
Soft Skill Trainer, Training Faciltation, Instructional Designer & Life CoachingThrive Jan 2020 - PresentKarachiI have extensive experience in conducting consultation meetings with clients to understand their unique training needs.As a skilled trainer, I provide engaging sessions for account executives, covering sales processes, product knowledge, and technology. My approach involves creating interactive training activities to enhance learning and retention. I also conduct pre-training needs analysis to identify skill gaps among managers and maintain strong customer relationships. My diverse expertise includes designing and delivering workshops on Team Building, Communication, Presentation Skills, behavior management, Interpersonal Skills, Sales Techniques, Leadership Skills, and Business Writing. -
Training And Development OfficerShark Innovation Labs Jul 2023 - Sep 2023Karachi Division, Sindh, PakistanWith a passion for driving behavioral change and fostering excellence, I specialize in a diverse array of essential values through engaging programs. My expertise lies in performance management and conducting Train-the-Trainer workshops to unlock untapped potential and elevate skill sets.Strategically planning, organizing, and executing diverse training initiatives.Nurturing skill enhancement, behavioral transformation, and capacity building.Ensuring quality training for enhanced productivity and effectiveness.Collaborating with HRBP to recommend and support employee engagement initiatives and performance appraisal activities. -
Training SpecialistChip Training And Consulting Apr 2022 - Jun 2023Karachi Division, Sindh, PakistanSpecialize in corporate ethics programs encompassing values like accountability, honesty, and transparency.With expertise in professional skill development, behavioral change management, and transformational leadership, I also excel in performance management and Train-the-Trainer workshops.I have effectively managed training budgets, ensured engaging sessions aligned with learning objectives, and identified training needs through assessment exercises.My customized training plans have boosted employee engagement, and I continuously explore innovative learning strategies to stay current with industry developments. -
Master TrainerSidat Hyder Morshed Associates Nov 2016 - Mar 2022PakistanHighly skilled in managing comprehensive training programs, employee engagement, and performance-related activities to develop skills, behavior, and capabilities.Expertise includes budget optimization, real-time cost tracking, and setting objectives aligned with organizational goals and KPIs.Utilizes both traditional and innovative learning strategies to ensure effective training and skill retention. Proficient in conducting Training Needs Analysis (TNA) exercises to identify strengths and weaknesses. Engages employees through interactive sessions, games, tournaments, and competitions, while also focusing on structured competency-based exercises and monthly training plans for various training types. -
International Business ConsultantSbt Japan Co, Ltd. Aug 2015 - Apr 2016Karachi PakistanAn innovative professional with a focus on efficient business structure development and achieving sales targets.Skilled in complaint handling, client counseling, and customer service management to enhance satisfaction.Proven ability to consolidate and present analytical findings, driving proposed solutions for clients. Adept at supporting business development, mapping training plans, and designing competency frameworks for optimal performance.Strong coordination and communication with stakeholders in Japan and Pakistan. -
Floor Support / Call Center RepresentativeUfone Mar 2009 - Mar 2015KarachiIn my role as a Senior Customer Care Executive at Ufone, I demonstrated strong communication skills to effectively provide customers with accurate information about products, services, and promotions.I prioritized prompt resolution of queries and complaints by maintaining proper logging and escalation procedures.Meeting defined KPIs and emphasizing positive customer experiences were essential aspects of my approach, ensuring high service courtesy and accuracy levels.Moreover, I actively seized up-selling opportunities to drive revenue growth, by collaborating with different departments, I enhanced customer satisfaction both within the organization and externally.
Fazal Hanan Education Details
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Khalid Bin Waleed Public School KunriA
Frequently Asked Questions about Fazal Hanan
What company does Fazal Hanan work for?
Fazal Hanan works for National Bank Of Pakistan
What is Fazal Hanan's role at the current company?
Fazal Hanan's current role is Banker | Trainer | Improvement Consultant and Growth Specialist.
What schools did Fazal Hanan attend?
Fazal Hanan attended Federal Urdu University Of Arts, Science & Technology, Karachi., Federal Urdu University Of Arts, Science & Technology, Karachi., Khalid Bin Waleed Public School Kunri, Federal Urdu University Of Arts, Science & Technology, Karachi..
Who are Fazal Hanan's colleagues?
Fazal Hanan's colleagues are Imran Ali, Muhammad Sohaib Khalid, Shah Zaib Akhter, Arif Javed, Taj Arshi, Nasir Yusufzai, M Ismail Shaikh.
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