Action needed. Add to profile.Title: Account ManagerCompany: TwinklLocation: United Kingdom (Remote) From: March 2022 - Present Description:• Strategically manages an impressive 94% retention rate of Twinkl's EMEA clients, devising and implementing comprehensive client retention strategies that bolster brand loyalty.• Ensures a 1-hour response rate to client queries, instituting rigorous communication protocols that drive customer satisfaction and elevate the client service experience.• Guide clients in optimising their Twinkl investment through tailored education on underutilised features, enhancing utilisation and value, and fostering end-user satisfaction to drive the adoption of Twinkl resources.• Oversees complex negotiations for international pricing and multi-currency transactions, aligning with clients' budgetary requirements and strengthening global market positioning.• Lead targeted upselling and cross-selling initiatives, orchestrating a well-calibrated sales strategy contributing to revenue growth and market expansion.• Facilitates the training and development of new team members, implementing best practices and continuous learning initiatives that translate into enhanced client service and team collaboration.Skills: • Account Renewal• Client Retention• International Pricing• Upselling/Cross-Selling• Feature Optimisation• Team Mentoring

• Orchestrated all back-office and operational duties for the start-up Telecoms & IT business, implementing management systems to streamline operations and create a scalable business model.• Managed and coordinated complex customer projects with suppliers and various parties to ensure timely completion while simultaneously leading an outbound campaign, using targeted research and tailored mailing strategies to generate qualified leads for the sales team.• Administered day-to-day financial management, including monitoring income and expenses, establishing financial controls, and efficiently handling all customer billing and payment arrangements.• Spearheaded the social media marketing strategy across platforms such as Facebook & LinkedIn, focusing on audience engagement and brand recognition; crafted compelling campaigns and content that resonated with the target market.Skills:• Operational Streamlining• Project Coordination• Financial Oversight• Social Media Marketing

A voluntary organisation set up to help raising funds for Killinghall Primary School (Bradford). Arranging fund raising events and participating in school organised activities. Providing support for other parents by organising and coordinating learning courses and helping parents with language difficulties.

Observe and assess the different stages of development and behaviour of childrenPlan, implement and evaluate learning activities and experiences by encourage three characteristics of effective learningProvide a framework for the management of children’s behaviourImplement the nursery’s policies and procedures – including recording accident/Incidents, safeguarding, child protection and health & safetyEstablish and maintain a good relationship with parents and other professionalsSupervise and help train other staff members and studentsKeep accurate record of every childs educational progressArrange and supervise children on trips and outingsPrepare meals and snacks following correct food and hygiene Providing excellent standards of care for children and teach children to respect each otherContributed to and participated in team meetings and activitiesPromoting the services of the nursery to visitors and new parents