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Csaba Fazekas is listed as Public Administration Client Service Director at NISZ Zrt. at NISZ Zrt., a company with 470 employees, based in Budapest, Budapest, Hungary. AeroLeads shows a matched LinkedIn profile for Csaba Fazekas.
Csaba Fazekas previously worked as Public Administration Client Service Director at Nisz Zrt. and Head of Government Customer Line at Kekkh, Central Office For Administrative And Electronic Public Services. Csaba Fazekas holds Masters In Electrical Engineering, Faculty Of Electrical Engineering from Budapest University Of Technology And Economics.
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I am a Director of Public Administration Customer Service (1818) with a proven track record of success in building and leading a high-performing contact center in Hungary. With over 10 years of experience in the field, I have established myself as one of the best contact center builders in the country and am currently leading a team of over 250 people. Prior to my current role, I served as the Head of the e-Government Department at the Ministry of Public Administration and Justice and as a Sales Director for Governmental and Public Clients at Magyar Telekom Nyrt., where I honed my skills in building and managing strong relationships with key stakeholders. Through my experience in both customer services, sales and public administartion, I have gained a deep understanding of the unique needs and challenges of public administration, and am committed to delivering exceptional service to meet those needs. I am passionate about leveraging technology and innovation to drive efficiencies and improve customer experience, and am constantly seeking new ways to optimize operations and exceed customer expectations. If you're looking for a skilled and dedicated leader to drive success in your public administration contact center, I would be thrilled to connect and explore how I can contribute to your organization's success.
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Budapest, Hungary
- Developing a 24/7/365 multi-layered customer service system and an impactful organisation of 250+ employees to best serve citizens and business clients- Developing and managing the strategy-level customer service processes- Developing the process support and knowledge base system- Developing and manageming an artificial intelligence-based chatbot and a.
Main tasks:- managed eGovernment projects- created decision-preparatory materials- prepared and commented on draft legislation
Main tasks:- managed the marketing, sales and the customer service organizations- developed and organized the distribution network- turned basic products into profitable solutions- decided financial and economic questions- restructured the company’s operational procedures- made the company more efficient
Main tasks:- developed and executed sales strategies- managed and developed an 11-member national sales team- increased sales and surpassed the annual revenue goal (HUF 4.7-4.9 Bn/year, and 105.7%)- created client retention campaigns (renewal of 120 contracts a year for HUF 1.5-1.8 Bn)- sold new IT solutions (e.g. Western-Hungarian University EGR).
Main tasks:- generated HUF 6.9 Bn/year in sales (exceeded revenue goal)- reorganized and managed a 29-member national sales team- developed and facilitated sales activities- accomplished quality replacement of sales force, recruited new colleagues, and rebuilt the team- developed sales action plans and implemented them (15 sales actions/year)- managed and.
Other employees you can reach at nisz.hu. View company contacts for 470 employees →
Klaudia Bindics
Colleague at Nisz Zrt.
Budapest, Budapest, Hungary, Hungary
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PG
Péter Gyetvai
Colleague at Nisz Zrt.
Rád, Pest, Hungary, Hungary
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PN
Péter Nagy
Colleague at Nisz Zrt.
Budapest, Budapest, Hungary, Hungary
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AN
Andrea Németh-Bene
Colleague at Nisz Zrt.
Hungary, Hungary
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VS
Virág Somlyai
Colleague at Nisz Zrt.
Budapest, Budapest, Hungary, Hungary
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GS
Gabor Szabo
Colleague at Nisz Zrt.
Hungary, Hungary
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KJ
Kiss Jakab
Colleague at Nisz Zrt.
Vecsés, Pest, Hungary, Hungary
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ÁH
Ádám Hermann
Colleague at Nisz Zrt.
Budapest, Budapest, Hungary, Hungary
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GK
Gábor Kelemen
Colleague at Nisz Zrt.
Budapest, Budapest, Hungary, Hungary
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GN
Gábor Nagy
Colleague at Nisz Zrt.
Budapest, Budapest, Hungary, Hungary
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Quick answers generated from the profile data available on this page.
Csaba Fazekas works for NISZ Zrt..
Csaba Fazekas is listed as Public Administration Client Service Director at NISZ Zrt. at NISZ Zrt..
Csaba Fazekas is based in Budapest, Budapest, Hungary while working with NISZ Zrt..
Csaba Fazekas has worked for Nisz Zrt., Kekkh, Central Office For Administrative And Electronic Public Services, Ministry Of Public Administration And Justice, Dsr Group, and Telekom Hu.
Csaba Fazekas's colleagues at NISZ Zrt. include Klaudia Bindics, Péter Gyetvai, Péter Nagy, Andrea Németh-Bene, and Virág Somlyai.
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Csaba Fazekas holds Masters In Electrical Engineering, Faculty Of Electrical Engineering from Budapest University Of Technology And Economics.
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