Fazel Aemal Email & Phone Number

Portland, Maine, United States

South Portland, Maine, United States

Credit line increases, Direct Debit updates, back up tagging on direct debit for drafts and …

South Portland, Maine, United States

Reviewing open accounts for collection efforts Making outbound collection calls in a professional manner while keeping and improving customer relations.Process payments and refunds

Portland, Maine Area

Provide appropriate and correct information to incoming customers callsListen, document, and help resolve conflicts with customers.The ability to learn quickly and move on from both success and failure.

Approaching service and sales needs with patience, honesty, sympathy & greet customers in a professional mannerRecommend and help the customer find the right phone and payment plan based on their needs and desires.Compute sales prices, total purchases, and receive and process cash or credit payment.

Volunteering with Portland Adult Education.Solving computers and Ipads problemHelping students with how to use internet, Ms. Word & Excel

Supervise and plan every activity that relates to inventory control in the organization or warehouse environment.Compile inventory information and present it to management for effective decision making, which may include the need to restock, and so on.Conduct Cycle Count inventory processes to ensure accuracy and timely execution, oversee and evaluate stock rotation proceduresLocates and removes expired or defective merchandise from the yard, and packs up defective items for return, creates shipping labels, and mails items.Works with the store manager to brainstorm ways to reduce inventory discrepancy and possible theft or “shrink.”Uses computerized inventory software (CoreIMS), to record track, and maintain all inventory related data.

Create packing lists and update shipment information in database & Organize files both manually and electronically, and audit freight cost and documentationCreate and maintain contact with vendors and customers to ensure timely delivery of goodsMaintain communication with warehouse staff to ensure proper working orderCoordinate deliveries for repaired or returned items & dispose of unserviceable or damaged items

Responsible to oversee/coordinate Logistics in Kabul and provinces to provide a smooth operational environment for logistics staff & explaining the company procedure to Logistics and operation team.Define & distribute the written procedures to the logistic team, operation team, representatives & drivers.Providing timely logistic services regarding the maintenance and repairing of office equipment.Prepare purchase orders and send copies to suppliers and to departments originating requests.Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.Negotiate and settle with suppliers regarding damage claims, rejections, and losses, return of materials, over-shipment, and cancellations.

Missions allocationInstructing operation team for better transportation of all fuel, dry, heavy, freezer & refer cargo.Instructing the inspection team to inspect all assets before loading and after offloading. Providing private security for none USG missions & good procedures for safe and reliable transportationHaving assets at origins & destinations before RSD (Required Spot Date) RLD (Required Load Date) & RDD (Required Delivery Date) missedRequesting residual fuel sheets for pilferage movements, and communicating with Military via emails & phone. Distribute the written procedures to the logistic team, operation team, representatives & drivers.Tracking active missions via GDMS, reporting daily updates to Military, checking & disputing weekly OML. And providing monthly invoices and claiming discrepancies

Supervising transportation requirements, issuing fuel, fuel consumption, maintenance & repairing of vehicles on monthly basis.Providing good quality assets for all military dry, heavy, fuel, freezer & refer missions. And preparing written procedures & policies regarding fuel management.Check shipments when they arrive to ensure that orders have been filled correctly and those goods meet specifications.Participate in the recruitment process of logistics staff & ensure that profiles and job descriptions for the logistic department are well defined and implemented.Taking quotations for new and emergency missions, providing functional vehicles before deliveries and Taking weekly, monthly prices from local market.

Attending subcontractor meetings, tracking active missions & preparing assets for upcoming missions.Inspecting all fuel, dry/heavy, freezer and refer assets prior to movement with USG/PSC.Reporting the daily updates to the prime contractor and to the top management.Dispute invoices with prime contractor & subcontractors and sharing daily issues with prime and subcontractors.

Answer calls and responds to emails, and handle customer inquiries telephonically and by emailResearch required information using available resources.Manage and resolve customer complaints & enter new customer information into the system.Directing the customers how to make their dial-up connections, DSL connections & wireless clients issues.

Certificate

Completed ESOL to IT program at Southern Maine Community College (SMCC).

Bachelor'S Degree, Literature

Bachelor

Diploma, Ict

Diploma in Computer Science

Diploma, General