Fazia Adolphus Email & Phone Number

Markham, On, Ca

Markham, On, Ca

Richmond Hill, Ontario, Canada

Mississauga, Ontario, Canada

• Provided direct branch leadership involvement within Genesis Service Delivery Teams to enhance and promote Genesis and its technologies• Partnered closely with both the project management, customer service representatives and the service delivery team members and other supporting team members, to meet expectations• Worked with the HR department, to select and hire technicians, programmers and warehouse personnel with advanced approval from National Operations Manager• Produced… Show more • Provided direct branch leadership involvement within Genesis Service Delivery Teams to enhance and promote Genesis and its technologies• Partnered closely with both the project management, customer service representatives and the service delivery team members and other supporting team members, to meet expectations• Worked with the HR department, to select and hire technicians, programmers and warehouse personnel with advanced approval from National Operations Manager• Produced weekly schedules: Managed and maintained the working pace of the production team to ensure deadlines and goals are met• Performed regular performance reviews to further develop team members with in the Service Delivery department by managing individual training and professional development goals Show less

Markham Ontario

• Responsible for coordination with Project Managers, for all service technicians, bench technicians and service subcontractors• Set and communicated overall schedules and inter-department dependencies• Handled Service Requests from Customers, opened service ticket & processed all steps through to billing, dispatched technicians as required• Communicated regularly with clients to update them on Service, RMA or Project related progress/changes• Coordinated and initiated with… Show more • Responsible for coordination with Project Managers, for all service technicians, bench technicians and service subcontractors• Set and communicated overall schedules and inter-department dependencies• Handled Service Requests from Customers, opened service ticket & processed all steps through to billing, dispatched technicians as required• Communicated regularly with clients to update them on Service, RMA or Project related progress/changes• Coordinated and initiated with purchasing the procurement of materials, supplies and services in order to maintain timely delivery to the job site; expedited equipment if necessary • Initiated, coordinated, tracked and followed-up with Purchasing, Warehousing, and Vendors on all RMAs, equipment repairs and replacements. • Communicated regularly with clients to update them on Service, RMA or Project related progress/changes Show less

Richmond Hill, Ontario Canada

• Revised, edited & processed all Product, Project orders, cancellations & change orders for all Duocom Branches• Handled all customer inquiries and concerns, coordinated Tradeshows & company events• Assisted Purchasing department (contact vendors for pricing & purchase product)• Arranged meetings with vendors and booked monthly Sales meetings • Requested Performa invoices, created & sent quotes when requested by Sales Representatives• Created & processed Preventative… Show more • Revised, edited & processed all Product, Project orders, cancellations & change orders for all Duocom Branches• Handled all customer inquiries and concerns, coordinated Tradeshows & company events• Assisted Purchasing department (contact vendors for pricing & purchase product)• Arranged meetings with vendors and booked monthly Sales meetings • Requested Performa invoices, created & sent quotes when requested by Sales Representatives• Created & processed Preventative Maintenance Agreement (PMA) quotes for new/renewing customers• Assisted Accounts Payable dept. by contacting customers regarding outstanding account balances & to make payment arrangements Show less

Richmond Hill, Ontario, Canada