Fazil Faizer Email & Phone Number

Nugegoda, Mirihana

Colombo District, Western Province, Sri Lanka

Major Responsibilities: Identify new seller /brand prospects through data driven analysis on the market. Facilitate sourcing and on boarding of leads (sellers /brands) based on the category and company strategy. Targeted KPI on new seller acquisition, assortment and make them Active. Developing & implementing strategies for Merchant acquisition & to educate sellers about selling on e-commerce platform. Managing Vendor / Sellers account through continuous communication to maintaining relationship for fruitful business. G2M strategies- understand the market, identify the seller & business portfolio to acquire new Vendor. Train up the vendors/ Seller about how to maintain the ASC, website & system works in every aspect. Maintaining acquisition trackers (seller status, follow up, contract signed to live etc.) for daily based report.

Colombo, Western Province, Sri Lanka

RecruitingProduct trainingBusiness target and oriented

Colombo, Western Province, Sri Lanka

Answering phones from customers professionally and responding tocustomer inquiries and complaints,Processed a range of documentation and entered information into databases,And have completed internal job promotion (Quality Assurance)

Colombo, Western Province, Sri Lanka

Served as an Executive - Operations from 21st May 2019 to 31st July 2020 and promoted as a Senior Executive - Quality Assurance from 01st August 2020 to 31st April 2021 at the time of his resignation.-Managing sixty plus call center executives-Preparing dashboard -Six sigma audit-Motivating low performer-Action plansConducted daily/weekly/monthly call audits of randomly selected agent callsConducted coaching sessions with agents and provided feedback addressingclient service performance, product knowledge and call productivityConducted monthly calibration sessions with call center Team Leaders todevelop scoring consistency and best practices,Developed individual agent performance scorecards and showcasing reports,Answered calls, responded to emails, and spoke with clients face-to-face,Managed difficult and emotional customer situations and respond promptlyto service requests to meet customer commitments.

Colombo, Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka