Mohammed Fazil Email & Phone Number

Riyadh, Saudi Arabia

ERP and Retail IT Operations for client Bateel

Tabuk, Saudi Arabia

 installing, supporting, maintaining, and upgrading new server hardware and software infrastructure. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Email account configuration & support. Microsoft ERP Administration & Support(Microsoft Navision, Dynamics F&O) Assisting with network administration tasks. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Replacing IT parts as required. Provide support, including procedural documentation and relevant reports. Support the roll-out of new applications. Work continuously on a task until completion (or referral to third parties, if appropriate) Priorities and managing many open cases at one time. Responding in a timely manner to service issues and requests. Troubleshooting systems and applications: Running diagnostics on malfunctioning hardware or software finding solutions for any issue and implementing it. Providing assistance to company staff or clients with technology-related issues: Priorities and managing many open cases at one time. Responding in a timely manner to service issues and requests. Troubleshooting systems and applications Running diagnostics on malfunctioning hardware or software finding solutions for any issue and implementing it. Assisting company staff or clients with technology-related issues: Understanding the issue and its cause, solving the problem, and explaining the problem to the staff member or client. Educating coworkers about network security and best practices for computer usage. Monitor security certificates and company compliance with requirements. Document and Maintain IT Inventory. Review and Resolve IT Helpdesk Requests through Jira, Zendesk,zohoDesk, ServiceNow Prioritize and Escalate Issues as Necessary. Update daily operations in the worksheets at the IT service desk.

Jeddah, Makkah, Saudi Arabia

Provide exceptional Support to EUC & Service Desk Team. Resolve 2nd| 3rd level site support issues including second-level troubleshooting connectivity, mobile devices, hardware, and software issues. Troubleshoot corporate equipment connecting to the LAN and WAN including VPN (Cisco & Global Protect) and remote users. Perform user administration duties. Microsoft operating system troubleshooting. Microsoft Windows Servers troubleshooting. Perform tasks utilizing AD ( Account Creation, updating users to OU, Creating Groups etc.). Microsoft Azure AD creating emails, Distributions list, DDL, and Service accounts. Responsible to set a plan and commence a new office\site setup and decommissioning. Advanced printer / peripheral device troubleshooting. Install, modify, and repair computer hardware and software. TCP/P, DNS, and DHCP. Delivered excellent customer support within Apple's innovative corporate guidelines. Set up workstations with computers and necessary peripheral devices (routers, printers, etc.) Check computer hardware (HDD, mouse, keyboards, etc.) to ensure the functionality Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Provide orientation and guidance to users on how to operate new software and computer equipment. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Identify computer or network equipment shortages and place orders.

Bengaluru, Karnataka, India

 Spent 6,530 hours monitoring and hardening five information systems mitigating over 1,281 vulnerabilities Ensured 312 personnel were trained and approved for information system access. Implemented a Ticketing System on the Zoho Platform. Worked as Microsoft & Google Workspace Admin. Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them. Addressing user requests for assistance with issues about their accounts, including password resets and help with downloading emails. Support mobile devices that use Office 365, including Android phones and iPhones. Troubleshooting problems with hardware or software used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync. Identifying and selecting the best vendors to meet the organization's needs, and ensuring they are properly onboarded. Drafting, reviewing, negotiating, and managing contracts with multiple vendors to ensure that they meet the organization's requirements and are legally binding

Mumbai, Maharashtra, India

 Worked as Deskside Engineer (ISIT support), Supporting clients Installing OS, and Troubleshooting issues on it Deployment of McAfee agent with endpoint security, Web control, and other components Upgradation of Windows to higher versions Configuring the application software as per the user and client requirement Installing and configuring the VPN application Maintain Domain-based computer Monitoring Client Desktop Enable Bit locker and McAfee for Drive Encryption Troubleshooting Hardware issue. Providing printer access to users. Supporting and creating MS Teams meetings for clients Configuring and creating user ID for New EmployeesPROFESSIONAL STRENGTHSPERSONAL PROFILE: Able to use and handle ticketing tools (OODO) Good experience in installing, troubleshooting, and configuring MS Office Handling asset tool. Tagging and removing assets for Employees

Bachelor'S Degree, Computer Science

Commerce, Computer Science