Fazlehak P. Email & Phone Number

Waterloo, Ontario, Canada

Mississauga, On, Canada

• Worked under US team where my work was providing IT Support to onsite and remote users in office/warehouse environment as a single point of contact at Canadian site and reported to IT management in America.

Mississauga, On, Canada

• Associated with all Europe IT team to perform first and second level support in corporate Headquarter for 500+ users by phone, email and Remote through ticketing system• Performed daily task on Microsoft Windows, Server 2008/2012, Active Directory, File server, SCCM, Office 365, MAC, application integration and testing. Also configured, deployed Apple/Android mobile devices and Network equipment, IMAC services.

Toronto, On

• Provided Tire 1 and Tire 2 level technical support to BIMBO CANADA BREAD regional offices including VIP users and production sites for reported issues on operational aspects in HP Service Manager ticketing system

Toronto, Canada Area

• Assisted 250+users in main office and manufacturing sites throughout Canada with associated support team including travel different site to resolve issues.

Richmond Hill, On, Canada

• Traveled client site to deliver technical service for Government of Ontario, Bell Canada, GTA Region Municipality, National Bank of Canada, OLG, RONA, Staples and other client as a MSP• Deployed, troubleshot and maintained computer hardware, software, POS system, server, network devices, desktop, laptop, printer and audio/video device• Worked for Government of Ontario users migration and Windows 7 rollover project which includes user profile setup, hardware/software configuration and… Show more • Traveled client site to deliver technical service for Government of Ontario, Bell Canada, GTA Region Municipality, National Bank of Canada, OLG, RONA, Staples and other client as a MSP• Deployed, troubleshot and maintained computer hardware, software, POS system, server, network devices, desktop, laptop, printer and audio/video device• Worked for Government of Ontario users migration and Windows 7 rollover project which includes user profile setup, hardware/software configuration and tasks as ministries requirement in Radia Client software, also imaged computers in SCCM environment• OLG onsite 1st and 2nd levels technical support to CEO, VP , Directors and Staff in Head office, performed service and support to users through telephone, in-person or delivered remote desktop support in Remedy assigned incidents and prioritized them to complete the tasks on timely manner• BELL Canada project include users migration, data recovery, profile backup, software configuration, network drives and printers setup in offices and remote locations• BELL Stores project include new store setup, Desktop/POS image, application setup, networking, media and other hardware install• Rollout in GTA municipal branches and offices including install, configure/troubleshooting hardware and software also testing devices for functionality, Windows migration• Successfully completed RONA iPad roll-out project include configuring applications in 120 stores across Ontario• Performed break fix work for desktops, laptops, servers, printers and network attached devices• Worked as an Authorized Service Provider (ASP) for HP, Lenovo, Panasonic, Xerox and IBM Infoprint hardware Show less

Diploma, Networking And Security, A

Bachelor Of Arts - Ba, A