Faisal Raza Email & Phone Number

Sugar Land, TX, US

Houston, Texas Area

We provide IT solutions and professional web design services for small to mid-size businesses.

Houston, Texas Area

• Design & implement complex and highly specialized PC-based models to support business decisions.
• Co-ordinate, facilitate, and monitor all technical work.
• Assist in the organization of special events such as meetings and workshops.
• Assist management in the hiring process in order to fill vacant positions
• Assist management in efficient and smooth running of office.
• Recommend and execute various methods for cost reductions.

Houston, Texas Area

• Began as a Tier 1 Technical Support Representative, providing support to SBC DSL customers on multiple operating systems including Win9x, 2k, XP, NT and Mac - all versions.
• After four months I was promoted to the ISP department as a Tier 2 tech to support business customers with routers, hubs, and TCP/IP networking.
• After another three months I was promoted to Team Lead where responsibilities included timed call control and oversight, provision of onsite training over procedural changes and scope of support, supervision of techs.
• After another six months, I was promoted to Service Level Manager where my duties included monitoring call flow and area-specific outages, consistent communication with our corporation's other calling center and.