Faisal Raza Email & Phone Number

Sugar Land, Tx, Us

Houston, Texas Area

We provide IT solutions and professional web design services for small to mid-size businesses.

Houston, Texas Area

• Design & implement complex and highly specialized PC-based models to support business decisions.• Co-ordinate, facilitate, and monitor all technical work. • Assist in the organization of special events such as meetings and workshops. • Assist management in the hiring process in order to fill vacant positions • Assist management in efficient and smooth running of office.• Recommend and execute various methods for cost reductions.• Perform research work for various businesses as needed.• Responsibly oversee, evaluate, and negotiate with IT contractors.• Purchase equipment, communications, and networking solutions from VP-approved vendors.• Maintain the organization’s website by performing as support editor of the site’s content.• Provide customized solutions for networking and security CCTV.

Houston, Texas Area

• Began as a Tier 1 Technical Support Representative, providing support to SBC DSL customers on multiple operating systems including Win9x, 2k, XP, NT and Mac - all versions.• After four months I was promoted to the ISP department as a Tier 2 tech to support business customers with routers, hubs, and TCP/IP networking.• After another three months I was promoted to Team Lead where responsibilities included timed call control and oversight, provision of onsite training over procedural changes and scope of support, supervision of techs in all technical procedures (Windows/Mac platforms), and the improvement of training and support tools with feedback to the development team.• After another six months, I was promoted to Service Level Manager where my duties included monitoring call flow and area-specific outages, consistent communication with our corporation's other calling center and competitors, and management of staff scheduling and permissions. As the Point of Contact for client (SBC YAHOO), I provided updated information about ongoing call-flow to operation and business managers.