I ventured into the BPO industry in 2013 and I worked with Aegis Peoplessuport Inc. for 2 years. I worked under the Travel & Hospitality line of business in an international travel account. I provided assistance in terms of customer's flight, hotel and car accommodation needs. I stayed for 2 years before I moved to EXL under the same line of business. Although I provided the same assistance to our customers in terms of their flight, hotel and car accommodation needs, I mainly focused on the flight portion.I assisted the customers to change their flights using our Global Distribution System tool. I am trained in 5 Global Distribution System tools namely WorldSpan, Apollo, Amadeus, Sabre Red and Galileo. With my tenure on these 2 companies, it helped me to become a POC in terms of ticketing and being a Subject Matter Expert to assist various teams. After 2 years again, I had a short stint (3 months) with a financial account wherein I assisted the customers to get their money back since the account got hacked.After this, I applied for another Travel and Hospitality account and this is where I'm currently working. Here, I mainly cater to our users' needs in terms of housing accommodations or rentals. I was a consistent top agent which led me to become one of the pioneers in the new department that we've launched and also one of the early supports of our premium teams. I became a Subject Matter Expert during pandemic and is currently in the supervisory role. I currently have 10 years of experience under the Travel and Hospitality Line Of Business.