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State Of Santa Catarina, Brazil

Florianópolis, Santa Catarina, Brazil

Miami

Led international revenue generation efforts, marketing promotions, and market research. Directed team management and coaching, focusing on critical thinking, problem-solving, and customer satisfaction. Managed administrative duties, including audit preparation, financial reporting, and scheduling. Oversaw recruitment processes and conducted job interviews, enhancing team quality. Spearheaded booking operations and credit card sales management (Bank of America), driving sales growth. Coordinated digital content management and delivered internal and public presentations, boosting customer satisfaction and retention.

Miami, Florida, United States

Supervised the sales team and the onboard credit card sales program (Bank of America). Prepared financial reports and managed sales closing processes. Facilitated team training and delivered public presentations, contributing to the team's high performance. Solved customer issues promptly, enhancing the overall guest experience.

Miami, Florida, United States

Achieved Top Sales Performer status in 2018 and 2019 through exceptional customer service and innovative sales strategies. Increased credit card program sales by 20%, significantly boosting departmental revenue. Successfully acquired 960 credit card sign-ups in 2018, a key driver of sales growth.

Miami, Florida, United States

Managed the Crown & Anchor loyalty program, coordinating with 50 executives across multiple departments. Hosted and organized the “Top Tier” event for up to 1,000 guests, ensuring high levels of guest satisfaction.

Europe

Managed the Shopping Program across multiple European and Mediterranean destinations, forming partnerships with over 120 recommended stores. Delivered weekly lectures on destinations and shopping tips to audiences of up to 1,000, enhancing guest experiences. Supported shore excursion teams, ensuring smooth operations and high guest satisfaction.

Miami, Florida, United States

Served as a Sales Specialist onboard cruise ships for an LVMH concessionaire, specializing in luxury jewelry and watches. Delivered exceptional customer service and product knowledge to enhance the guest shopping experience. Engaged with guests to promote high-end jewelry and watch collections, providing personalized recommendations based on individual preferences. Collaborated with a diverse team to manage inventory, ensuring the presentation and availability of merchandise were consistently maintained. Conducted sales transactions accurately while adhering to company policies and procedures. Developed strong relationships with guests, fostering brand loyalty and encouraging repeat business. Actively participated in training sessions to stay informed about new product launches and marketing strategies, contributing to the overall success of onboard sales initiatives.

Florianópolis, Santa Catarina, Brazil

Responsible for ensuring seamless guest interactions and maintaining financial accuracy in hotel operations. Conducted nightly audits, balanced daily transactions, and prepared detailed financial reports. Additionally, handled guest inquiries, managed late check-ins and early check-outs, and resolved any issues that arose during the overnight shift, ensuring a smooth and positive guest experience.

Florianópolis, Santa Catarina, Brazil

Successfully operated a vibrant coffee shop known for its exceptional customer experiences and strong community ties. Managed daily operations, from sourcing high-quality beans to crafting unique beverages that delighted customers. Championed sustainability and ethical sourcing practices, positively impacting both the environment and local suppliers. Led a dedicated team, providing training and development that fostered a motivated workforce committed to outstanding service. Implemented effective marketing strategies that enhanced brand visibility and drove customer loyalty. Fostered a warm and inviting atmosphere, continually exploring innovative trends in the coffee industry.

Florianópolis, Santa Catarina, Brazil

Waterfront development analysis, planning, and design involve the intricate interactions between land, water, and human aspirations for use, activities, and experiences. This process demands a comprehensive understanding of natural forces, market dynamics, and human preferences across multiple disciplines. The initial step is to assess feasibility, followed by the creative planning, design, and operation of projects that respond to the unique opportunities and challenges presented at the water’s edge.

Florianópolis, Santa Catarina, Brazil

Successfully managed and supervised bar operations for a prestigious food and beverage group within a top resort. Enhanced guest experiences through exceptional service, innovative cocktail menus, and efficient bar management. Trained and led a diverse team to deliver outstanding service while fostering a vibrant and welcoming atmosphere. Expertise in inventory management, cost control, and maximizing profitability, ensuring compliance with health and safety regulations. Built strong relationships with guests and staff, cultivating a culture of teamwork and excellence. Stayed ahead of industry trends, continually elevating the resort’s beverage offerings to enhance guest satisfaction.

Miami, Florida, United States

Provided exceptional service as a Bar Waiter for Island Cruises, ensuring a memorable experience for guests aboard. Demonstrated expertise in menu knowledge, recommending cocktails and beverages that enhanced guests’ dining experiences. Collaborated closely with bartenders and kitchen staff to maintain seamless service during peak hours. Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations. Fostered strong relationships with guests, creating a welcoming atmosphere and addressing any needs or concerns promptly. Actively participated in training sessions to stay updated on beverage trends and service techniques, contributing to the overall success of the onboard dining experience.

Florianópolis, Santa Catarina, Brazil

Successfully supervised the Bell Boy team at a luxury resort, delivering exceptional service and ensuring a seamless arrival and departure experience for guests. Managed daily operations, including task assignments, staff training, and maintaining high service standards. Coordinated luggage handling and transportation arrangements, ensuring prompt and efficient service at all times. Developed strong relationships with guests, addressing inquiries and concerns to enhance their overall stay. Implemented operational improvements that increased efficiency and guest satisfaction. Actively monitored team performance and provided constructive feedback to foster a culture of teamwork and excellence while maintaining compliance with safety and service protocols.​

Palhoça, Santa Catarina, Brazil

Provided exceptional service as a Bar and Restaurant Waiter, specializing in serving wines and preparing cocktails in a high-paced dining environment. Demonstrated extensive knowledge of beverage pairings and crafted innovative cocktails to enhance the dining experience for guests. Collaborated closely with the kitchen staff to ensure timely and accurate service while maintaining a welcoming atmosphere. Maintained cleanliness and organization of the bar and dining areas, adhering to health and safety standards. Built strong relationships with guests, offering personalized recommendations and addressing any inquiries or concerns promptly. Participated in ongoing training to stay updated on beverage trends and service techniques, contributing to the overall success of the establishment.

Florianópolis, Santa Catarina, Brazil

Served in the Army as part of the Command of the 14th Motorized Infantry Brigade, comparable to the U.S. Army Rangers, gaining valuable leadership and teamwork skills in a dynamic environment. Actively participated in various operations and training exercises, demonstrating discipline and commitment to duty. A notable highlight was the internship as the Secretary to the General of the South Region of Brazil, where responsibilities included managing correspondence, organizing meetings, and facilitating communication between the General’s office and other military departments. Developed strong organizational and administrative skills while handling sensitive information and ensuring the smooth operation of the office. Cultivated relationships with military personnel and stakeholders, contributing to effective collaboration and mission success.

Florianópolis, Santa Catarina, Brazil

Provided exceptional guest services at Praiatur Hotel, ensuring a welcoming and comfortable environment for all visitors. Actively managed guest inquiries and concerns, resolving issues promptly to enhance overall satisfaction. Assisted with check-in and check-out processes, providing personalized service to create memorable experiences. Collaborated with various departments to ensure seamless operations and guest satisfaction, including housekeeping and maintenance. Maintained an in-depth knowledge of hotel amenities and local attractions, offering recommendations and guidance to guests. Contributed to a positive team culture by participating in training sessions and sharing best practices, ultimately enhancing the quality of service provided to guests.

Associate'S Degree, Organizational Leadership

• Quality and Service Excellence • Leading Collaborative Teams • Strategic Decision Making • Leading with Credibility • Motivating People.

Bacharelado Em Administração, Hospitality Administration/Management

• Hospitality Management: Principles for managing hotels and restaurants. • Customer Service: Strategies for enhancing guest experiences..