Fernando Amaral Email & Phone Number

State Of Santa Catarina, Brazil

Florianópolis, Santa Catarina, Brazil

Miami

Led international revenue generation efforts, marketing promotions, and market research. Directed team management and coaching, focusing on critical thinking, problem-solving, and customer satisfaction. Managed administrative duties, including audit preparation, financial reporting, and scheduling. Oversaw recruitment processes and conducted job.

Miami, Florida, United States

Supervised the sales team and the onboard credit card sales program (Bank of America). Prepared financial reports and managed sales closing processes. Facilitated team training and delivered public presentations, contributing to the team's high performance. Solved customer issues promptly, enhancing the overall guest experience.

Miami, Florida, United States

Achieved Top Sales Performer status in 2018 and 2019 through exceptional customer service and innovative sales strategies. Increased credit card program sales by 20%, significantly boosting departmental revenue. Successfully acquired 960 credit card sign-ups in 2018, a key driver of sales growth.

Miami, Florida, United States

Managed the Crown & Anchor loyalty program, coordinating with 50 executives across multiple departments. Hosted and organized the “Top Tier” event for up to 1,000 guests, ensuring high levels of guest satisfaction.

Europe

Managed the Shopping Program across multiple European and Mediterranean destinations, forming partnerships with over 120 recommended stores. Delivered weekly lectures on destinations and shopping tips to audiences of up to 1,000, enhancing guest experiences. Supported shore excursion teams, ensuring smooth operations and high guest satisfaction.

Miami, Florida, United States

Served as a Sales Specialist onboard cruise ships for an LVMH concessionaire, specializing in luxury jewelry and watches. Delivered exceptional customer service and product knowledge to enhance the guest shopping experience. Engaged with guests to promote high-end jewelry and watch collections, providing personalized recommendations based on individual.

Florianópolis, Santa Catarina, Brazil

Responsible for ensuring seamless guest interactions and maintaining financial accuracy in hotel operations. Conducted nightly audits, balanced daily transactions, and prepared detailed financial reports. Additionally, handled guest inquiries, managed late check-ins and early check-outs, and resolved any issues that arose during the overnight shift.

Florianópolis, Santa Catarina, Brazil

Successfully operated a vibrant coffee shop known for its exceptional customer experiences and strong community ties. Managed daily operations, from sourcing high-quality beans to crafting unique beverages that delighted customers. Championed sustainability and ethical sourcing practices, positively impacting both the environment and local suppliers. Led a.

Florianópolis, Santa Catarina, Brazil

Waterfront development analysis, planning, and design involve the intricate interactions between land, water, and human aspirations for use, activities, and experiences. This process demands a comprehensive understanding of natural forces, market dynamics, and human preferences across multiple disciplines. The initial step is to assess feasibility.

Florianópolis, Santa Catarina, Brazil

Successfully managed and supervised bar operations for a prestigious food and beverage group within a top resort. Enhanced guest experiences through exceptional service, innovative cocktail menus, and efficient bar management. Trained and led a diverse team to deliver outstanding service while fostering a vibrant and welcoming atmosphere. Expertise in.

Miami, Florida, United States

Provided exceptional service as a Bar Waiter for Island Cruises, ensuring a memorable experience for guests aboard. Demonstrated expertise in menu knowledge, recommending cocktails and beverages that enhanced guests’ dining experiences. Collaborated closely with bartenders and kitchen staff to maintain seamless service during peak hours. Maintained.

Florianópolis, Santa Catarina, Brazil

Successfully supervised the Bell Boy team at a luxury resort, delivering exceptional service and ensuring a seamless arrival and departure experience for guests. Managed daily operations, including task assignments, staff training, and maintaining high service standards. Coordinated luggage handling and transportation arrangements, ensuring prompt and.

Palhoça, Santa Catarina, Brazil

Provided exceptional service as a Bar and Restaurant Waiter, specializing in serving wines and preparing cocktails in a high-paced dining environment. Demonstrated extensive knowledge of beverage pairings and crafted innovative cocktails to enhance the dining experience for guests. Collaborated closely with the kitchen staff to ensure timely and accurate.

Florianópolis, Santa Catarina, Brazil

Served in the Army as part of the Command of the 14th Motorized Infantry Brigade, comparable to the U.S. Army Rangers, gaining valuable leadership and teamwork skills in a dynamic environment. Actively participated in various operations and training exercises, demonstrating discipline and commitment to duty. A notable highlight was the internship as the.

Florianópolis, Santa Catarina, Brazil

Provided exceptional guest services at Praiatur Hotel, ensuring a welcoming and comfortable environment for all visitors. Actively managed guest inquiries and concerns, resolving issues promptly to enhance overall satisfaction. Assisted with check-in and check-out processes, providing personalized service to create memorable experiences. Collaborated with.

Associate'S Degree, Organizational Leadership

• Quality and Service Excellence • Leading Collaborative Teams • Strategic Decision Making • Leading with Credibility • Motivating People.

Bacharelado Em Administração, Hospitality Administration/Management

• Hospitality Management: Principles for managing hotels and restaurants. • Customer Service: Strategies for enhancing guest experiences..