Frédéric Baumann Email & Phone Number

Paris Area, France

Paris Area, France

VP Organisation and Information Systems:* Internal processes set-up to ensure smooth and strong company growth (+40%)* Management of internal IT tools: CRM, PS, HR, Invoicing, SaaS continuous deployment:Arbitration, design, development and deployment of enhancement requests & bug fixes* High-speed recruitment process (100 employees hired in 7 months) Director of Customer Success, EMEA:* Building a team of 6 CSMs to ensure customer satisfaction and product adoption* Monitoring the customer base: renewals, upsells, references for prospects & analysts Product : SaaS platform for e-procurement and spend management

Paris Area, France

* In charge of sales, customer satisfaction, professional services, alliances, marketing and finance – 50-employee team* Deployed a sales strategy based on new product offers and partnerships* Launched a local marketing plan* Conducted a change management project with a new CRM platform (MS Dynamics)for a better funnel execution from leads to sales* Achieved an 18% growth on revenue – best international performance* Weekly report on the Western Europe performance (revenue, growth, churn, ...)* Recruited new employees and directors, developed team-building activities* Involved in the company acquisition process by Marlin Equities Partners

Paris Area, France

* In charge of the sales quota on existing customers (15M$ / 250 customers)* Managed customer satisfaction and churn optimization - team of 8 account managers* Deployed internal processes (PS engagements follow-up, forecasts update, contractsvalidation, billing, cash collection, email deliverability)

Paris Area, France

Managed a team of 3 employees to accomplish 3 customer-centric missions :1) Customer Satisfaction* Neolane ranked 1st for customer satisfaction by the Forrester analyst* Resolved customer conflicts (re-establishing customer satisfaction at an optimal cost) * Clients agreement for public testimonials: Gartner/Forrester, prospects, conferences * Upsell & cross-sell to the customer base* Regular customer meetings and phone follow-up* Execution of non sales-oriented tasks to let the sales reps actually focus on sales2) Communication* Create and animate a Users Group* Customer newsletter* Webinars to help customers develop their usage of the products and drive upsells * Flash email communications in case of major events impacting customers3) Knowledge* Creation and follow-up of a customer usage databaseInterlocutors : marketing directors and IT directors of French major companies (incl. CAC 40) Product : platform for marketing campaign management

Paris Area, France

* Qualify sales opportunities (e.g. Areva, Danone, ST Microelectronics)* Sales development for North of France (company HQ based in South of France)* Product marketing: steering committees with R&D to drive product enhancements wrt. market expectationsProduct : dynamic planning for human and material resources

Paris Area, France

* Demonstrate products to prospects (customer meetings, conferences)* Write technical proposals, develop proofs-of-concept

Paris Area, France

* Develop the sales of professional services* Manage a 16-consultant European team; personally manage strategic projects

Paris Area, France

* Detect leads and present ILOG products to the FS market, new to ILOG sales reps* Market segmentation of the most relevant ILOG ‘killer apps’* Develop a sales-kit devoted to the Financial Services market (slides, vertical demos)* Organize business presentations and conferences* Gather customer requirements to drive product enhancements

Paris Area, France

Design, develop and manage projects ranging from 1 to 100 men.days. Products: C++ and Java software libraries for business rules, data optimization (operational research), and data visualization.

Paris Area, France

* Manage a team of 7 engineers in charge of the products development, hotline & training. Products are embedded communication libraries for home automation devices* Patented algorithms for the dynamic allocation of GSM radio channels* Research on the use of Java in real-time embedded systems

Paris Area, France

Design and development of embedded systems (SCSI & Ethernet drivers, TCP/IP stacks)

Ecole Centrale Paris - Real-Time Computing, Information Technology

Dess, Portfolio Management, Finance, Accounting

Math. Sup / Spé M', Mathematics, Physics

Baccalauréat Série C, Science