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• Staff Management- Coaching / Mentoring- Holiday / Absence / Shift Management• ITSM Processes- Follow and comply with ITIL/IMS processes- Ensure supervisors are aware of any critical issues, major risks, or outages.- Suggest ways to develop/enhance processes- Act as a technical liaison between Service Desk, customer business and technology expertsupport groups.- Provide expert 1st & 2nd line global IT support via phone, email, chat, and web.- Provide experience guidance to GRE3 Analyst on complex tickets- Escalate unresolved issues/requests

1st - 2nd Line IT SupportAD Account AdministrationCisco IPT Account AdministrationNetwork Connectivity troubleshootingExchange Accounts AdministrationSoftware troubleshootingSCCM VMwareCitrix apps and VDIWindows OS SupportSafecom Accounts Adminsitration

- Providing IT Support for Concare IT A/S employees- Preparing and configuring PC’s for users- Troubleshooting Workstations and Network Printers- Local and Domain Admin- Active Directory management.- Preparing and troubleshooting mobile Android and iOS devices for users- Preparing SOPs

- Providing technical support for external clients- Setting up network security for clients - Advising on hardware choice (Motherboard, CPU, RAM, Video Cards etc.) - Installing, updating and adjusting the settings of various software for the client needs - Web Design using HTML, CSS3, Joomla, Wordpress- Troubleshooting and resolving a wide range of software issues connected to i.e.: o Windows OS administration (XP, 7, 8, 10) - Windows OS optimization using Windows Tools (e.g Msconfig, services.msc) or third party softwares (e.g Ccleaner, revo- uninstaller)- MS Office (2007, 2010, 2013) - Formatting and partitioning HDDs - Driver install, update and clean/re-install - Troubleshooting and support for mobile devices (Android, iOS and Windows mobile based)

IT Maintenance, support and troubleshooting users accounts and workstations using AD, remote connections and IPT Tools. Finding quick solutions and use All the provided tools. Get involved into make the team's work faster, better and more efficient

IT Maintenance, support, installation and Consulting. Websites management and SEO

Spanish Tutoring for Graduates

Ensure Media Coverage of Public events and manage Social Communities

Check and confirm sales with clients. After-sale services (in Spanish)