Fernando Bermudez Castillo Email & Phone Number

Managua, Mn, Ni

Washington, District Of Columbia, United States

Dubai, United Arab Emirates

> Create long- and short-term plans, including setting targets for milestones and adhering to deadlines.> Delegate tasks on the project to employees best positioned to complete them.> Make effective decisions when presented with multiple options for how to progress with the project> Serve as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.> Communicating with executives and clients to keep the project aligned with their goals.> Perform quality control on the project throughout development to maintain the standards expected.> Adjust schedules and targets on the project as needs or financing changed.

Las Vegas, Nevada, United States

> Monitor online marketplaces for infringing consumer products.> Audit listings to ensure validity and legality.> Track customer's perception through specific KPIs.> Draft and file takedowns regarding trademarks and DMCA copyright violations.> File take-down requests using third party tools and marketplace complaint systems.> Communicate search results to business stakeholders.> Assist with different aspects of domestic trademark enforcement and maintenance.

Managua, Nicaragua

> In charge of managing WFM for Nicaragua in its 2 site locations.> Supporting 7 different campaigns/projects.> Manage and develop a group of 26 individuals in a variety of WFM roles.> Transitioned key positions from overseas to on-site

Managua, Nicaragua

> Manage and develop 5 to 7 supervisors with up to 140 CSRs> Ensure meeting operational goals and at the same time maximize revenue> Maintain good relationships and communication with clients> Create, control and adjust Ops processes to manage day to day performance

Managua, Nicaragua

> Leader for a team of 15 to 22 CSRs> Follow up on individual and team based performance> Periodic coaching and feedback sessions to ensure goals are met

Managua, Nicaragua

> Leader for the local WFM Team> Support Ops Management on decision making> Record keeping of historical performance data> Analysis of KPIs> Strategic planning of requirements and projected staffing

Managua, Nicaragua

> Leader for the Workforce Department, manage a team 10 people, supervising 2 different campaigns with 8 lines of business and over 400 agents combined> Successfully recruited staff members and promoted their continuous development> Ensure company’s capacity to handle the forecast provided> Review historical data and trends to ensure accurate planning> Support operations on the decision making process

Managua, Nicaragua

> Daily update of the Revenue and Margin Tracker> Forecast Month-Ending-Estimate Projections based on actual run-rates.> Participate in Weekly Margin Reviews to discuss fluctuations against projections> Participate in Monthly Financial Forecast Reviews> Monthly Invoice True-Ups> Determine and forecast performance assumptions> Performance analysis based on KPIs

Managua, Nicaragua

> Create customized reports using Microsoft Excel to increase efficiency> Manage the scheduling system, ensure creation of work schedules to comply with client's requirements and call forecasts> Create Daily and Weekly staffing plans that would ensure both Service Levels and Occupancy to grant client satisfaction and company's profitability> Perform quarterly shift bids on each Line-of-Business to better align with changes on our staffing curve and call arrival patterns> Ad-Hoc reporting to support the Operations Department

Tipitapa, Nicaragua

> Production Planner for a garments factory> Plan the distribution and workload for the different production lines according to their average performance to ensure meeting our targets> Track and manage the internal logistics of the production process> Establish deadlines and ETA’s for our clients> Deal with subcontractors to ensure meeting the scheduled deadlines> Elaborate and distribute important files and reports> Daily visits to the production floor to supervise the production process> Daily Production Tracking Meetings with heads of departments

Managua, Nicaragua

> Evaluate market conditions for properties according to the latest trends> Value the properties and establish competitive prices> Elaborate daily reports for upper management