Jocelyn N. Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Philippines

> Plan, organize, direct, control and evaluate daily operations> Create and implement marketing plans and strategies to improve sale> Meeting with service vendors or product suppliers to facilitate delivery> Built relationship with customers to increase likelihood of repeat business> Keep a meticulous record of income and expenses

Dubai, United Arab Emirates

> Overseeing operations in various outlets, ensure day to day operation runs smoothly, interact with Guests to verified customer satisfaction, promote brands and accept guest feedback> Responsible handling daily sales report, monthly attendance, inventory and cash receipts> Opening and closing duties, issuing out banks for cashiers, counting out the safe, distributing change, ensuring vouchers are properly secure> Providing an excellent dining experience, managing staff, ensuring efficiency, overseeing health and safety regulations> Oversee administrative tasks, including training, maintaining employee personal files, supplies and food ordering and answering phone calls> Responsible for all the business operations of dining establishment, such as dealing personal events and reservations> Assist Food and Beverage management with achieving financial targets

Dubai, United Arab Emirates

> Responsible for resolving the customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations> To create a positive environment for the staff to perform efficiently and for customer to have great time and wonderful dining experience> Coaching and making sure all the waiters are up selling food and beverage> To ensure day to day operation runs smoothly in line with company standard and policies, interact with guest to promote brand and accept guest feedback> Handling daily sales report, cash receipts, monthly attendance, inventory and ordering supplies> Ensuring that hygiene and sanitation is set and maintained at high standard within the establishment> Maintaining the restaurants revenue profitability and quality goals> Oversee the daily operations, guiding and motivating employee’s > Handling complaints, ordering stocks, coordinating employee schedules and ensuring company protocols are being followed

Dubai, United Arab Emirates (Pre-Opening Team)

> Re-stock shelves implementing a stock rotation's system> Dealing bulk orders of chocolates within Middle East> Checking stock delivery details, ensuring correct stock has been delivered and up to standard> Making sure a smooth operation, monitoring and maintaining the high quality standard of the products and service> Responsible handling cash receipt, daily sales report, weekly attendance, schedule and monthly analysis report in the absence of the manager> In charge for monthly quality audit report to be sent to La Maison Du Chocolat Paris> Maintain 100% compliance to all standard, ensure safety of the guest and associate by completing training for food safety and restaurant safety guidelines

Dubai, United Arab Emirates & Abu Dhabi, United Arab Emirates

> Worked with the staff member to provide team oriented service, guest relation, fast, efficient and effective food and beverage service> Presenting menus, taking order to patrons, answering enquiries and made recommendations regarding food and beverage> Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering> Obtaining revenues, issuing receipts, accepting payments, returning the change > Observes guest and ensure their satisfaction with the food and service

Singapore

> Deliver the highest quality and brand service standards to consistently meet and exceed guest expectations> Ensuring food and beverage are being served in a professional and timely manner> Made sure to observed high levels of etiquette and always well groomed to preserve the standard of the establishment> Conducting ongoing service training of department associates and assisting in the completion of daily shift reports> Handle enquiries and complaints, promptly and efficiently> Interact positively with customers promoting hotel facilities and service> Observe employees performance and encourage improvement where necessary> Ensure the team complies with Hotel security, fire regulations and all health and safety legislation> Responsible for assigned shift, assisting in overall management

Singapore

> Provide guests with menus, greet and seat them to tables suitable for their needs> Receive and record patrons' dining reservation> Taking orders, serve, set, clear tables and dealing with the exchange of bills and money> Ensure each guest to received outstanding service by providing a friendly environment