Frank Canapino Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Reporting to Sr. Manager of System Engineering was responsible for some of the previous responsibilities in addition gained the ability to focus on the productivity and governance of the organization. -Managed 3 system administrators across the country and ensured that they were able to keep the business running smoothly by focusing on operational tasks.

Greater Boston Area

Reporting to the Director of IT, managed a 6 person team that was responsible to keep the business running through Operational excellence. Focused on user endpoint and server lifecycle/patch management, SAAS products, cloud based products, and escalations.-Owned the Data Center management and led the replacement of all server hardware worldwide to ensure.

Greater Boston Area

Boston, Massachusetts, United States

Reporting to the Director of IT, focusing on the implementation of new workplace technologies and expansion of offices throughout the world.-Launched a new 4 Floor 750+ Person HeadQuarters office in Boston. This new construction office was built as a new standard for Offices while also improving working conditions and engagement for employees.-Worked with.

Boston, Massachusetts, United States

Reporting to the Manager of System Engineering, focusing on the implementation of multiple SAAS products as well as owning IT Workplace Experience.-Investigated and tested a wholly new conferencing solution including various hardware and software combinations and solutions. Ensuring that user requirements and feedback were considered to provide the best.

Boston, Massachusetts, United States

Reporting to the Manager of Desktop Support, member of a 5 person team supporting 800 users worldwide including two local offices in the Boston area.-Owned the relationship and direct support of all Executive requests and escalations, thus Improving the relationship and instilling confidence in the Desktop Support team as a whole with the executive.

Boston, Massachusetts, United States

Quincy, MA

Deploy and manage McAfee ePolicy Orchestrator network content security suiteManage and Upgrade Websense E-mail Security/Web Security deploymentsPreform daily and monthly Websense audits of web usage across 1300 usersPerform internal/external network vulnerability assessments to develop compliance guidelinesMigrate essential business file transfer to an.

Quincy, Massachusetts, United States

Lead member of 5-person team supporting 1300 users in an aggressive environmentEnsure computer hardware, telephone, peripherals, and printer toner inventories are accurateCreated, documented, and implemented a new process for all of our inventoryPoint of contact for all escalations and advanced troubleshootingResponsible for purchasing and receiving for.

Quincy, Massachusetts, United States

Responsible for hardware, software, Active Directory, and telephone setup of all users Troubleshooting hardware and software break/fix both in person and remotelyKeep detailed documentation in the Track-It ticketing systemComplete daily walkthroughs of the data center and report status of equipmentAssisted in setup of end user disaster recovery equipment.

Braintree, MA

Member of a 3-person team dedicated to supporting over 600 local users in addition to hundreds of remote users in a large fast paced corporate environment Ensure all problems and service requests were track and updated with detailed activity with the service now ticketing system Preform hardware break fix, software problem calls, installations Responsible.

Greater Boston Area

Independent contractor on call to diagnose and resolve a wide range of problems for consumers and businesses Accountable for the Greater Boston and South Shore areas Primary contact for multiple client accounts

Shelton, CT

Part of a 500 person call center providing over-the-phone technical support for VOIP and cable internet products Promoted and given merit increase within first six months Assist up to 15 team members with evaluation of performance based metrics Recognized for extreme customer service four times an award granted to just five people out of 500 Awarded Bronze.

Diagnosed a wide range of problems on client and server machines Worked on site at various personal and buisness locations throughout Southern CT Assisted with marketing and advertising to increase leads and grow the business

Worked with students and faculty to solve technical problems for Macintosh and PC systems on a campus of 4000 users Maintained software installations in campus computer laboratories Ensured accurate license counts for volume-licensed software

Provided design and installation of point of sales (POS) systems for restaurants Refurbished and custom built computers for sale Provided in store, on site and remote technical support to customers