Vp Customer Incident Management
CurrentDell Technologies drives human progress, and we are committed to bringing innovation to people everywhere, and to organizations of all sizes allowing them to thrive in the digital economy. Combining the industry’s largest technology & services portfolio with our customer-obsessed culture helps to empower technology leaders. Our goal is building customer & partner loyalty by providing the world’s best customer experience. We accomplish this by understanding business needs, providing a robust services portfolio, and driving quality by proactively preventing issues via continuous improvement.Incident Management leadership responsibilities include:- Focus on customer success & sales enablement for global cloud & on-premise IT customers - Front-line leadership often communicating with C-level customers, partners, & sales executives- Drive proactive improvements, with a goal of escalation avoidance, via actions derived from CSAT/NPS data to include use of RPA technology to expedite remediation & customer availability
