Frank Cassell

Frank Cassell Email and Phone Number

VP Customer Incident Management @ Dell Technologies
Frank Cassell's Location
Greater Boston, United States, United States
Frank Cassell's Contact Details

Frank Cassell personal email

n/a
About Frank Cassell

Helping clients through digital transformation & modernization of IT infrastructure via global leadership of 7/24/365 incident management team. “Reactive” focus on customer satisfaction and “Proactive” focus on KPI metrics & Lean Six Sigma continuous improvement resulting in product/serviceability improvements to maximize customer availability. Industry experience spans technology disruptions from IBM mainframe computing, to client server, to today's world of hyper-converged infrastructure, cloud computing, flash storage, & SW-defined data centers.

Frank Cassell's Current Company Details
Dell Technologies

Dell Technologies

View
VP Customer Incident Management
Frank Cassell Work Experience Details
  • Dell Technologies
    Vp Customer Incident Management
    Dell Technologies Nov 2017 - Present
    Round Rock, Texas, Us
    Dell Technologies drives human progress, and we are committed to bringing innovation to people everywhere, and to organizations of all sizes allowing them to thrive in the digital economy. Combining the industry’s largest technology & services portfolio with our customer-obsessed culture helps to empower technology leaders. Our goal is building customer & partner loyalty by providing the world’s best customer experience. We accomplish this by understanding business needs, providing a robust services portfolio, and driving quality by proactively preventing issues via continuous improvement.Incident Management leadership responsibilities include:- Focus on customer success & sales enablement for global cloud & on-premise IT customers - Front-line leadership often communicating with C-level customers, partners, & sales executives- Drive proactive improvements, with a goal of escalation avoidance, via actions derived from CSAT/NPS data to include use of RPA technology to expedite remediation & customer availability
    View
  • Dell Technologies
    Vp Product Management: Hyper-Converged Infrastruture
    Dell Technologies Dec 2016 - Nov 2017
    Round Rock, Texas, Us
    Product lifecycle offerings for NPI to include customer & professional services portfolio. Cross-functional leadership for product & services integration of EMC Corporation into Dell Technologies
    View
  • Emc
    Vp Global Services - Flash & Software-Defined Storage
    Emc Dec 2013 - Dec 2016
    Hopkinton, Ma, Us
    Services leadership for M&A teams acquiring Israel-based disruptive technology companies: XtremIO All Flash storage & ScaleIO SW-defined storage. (XtremIO was the fasting growing product to $1B in EMC history). ScaleIO SW & Dell PowerEdge servers brings the power of All-Flash software-defined storage to transform data centers. ScaleIO can be deployed as storage only or as a converged infrastructure (combining storage, computational and networking resources into a single block)
    View
  • Emc
    Vp Global Remote Support Services
    Emc Aug 2009 - Dec 2013
    Hopkinton, Ma, Us
    View
  • Emc
    Vp Americas Field Customer Service
    Emc Feb 2000 - Aug 2009
    Hopkinton, Ma, Us
    View
  • Ibm
    Western Us Service Manager
    Ibm Nov 1998 - Feb 2000
    Armonk, New York, Ny, Us
    View
  • Ibm
    District Service Manager (Illinois & Indiana)
    Ibm May 1997 - Nov 1998
    Armonk, New York, Ny, Us
    View
  • Ibm
    Service Planning Representative
    Ibm Apr 1995 - May 1997
    Armonk, New York, Ny, Us
    View
  • Ibm
    Customer Engineer
    Ibm Sep 1993 - Sep 1995
    Armonk, New York, Ny, Us
    Field-based in sales banking vertical. Responsible for install, upgrade, repair of compute/network/storage.
    View

Frank Cassell Skills

Storage Virtualization Professional Services Cloud Computing Product Management Enterprise Storage San Enterprise Software Data Center Storage Area Networks Nas Management It Service Management Strategy Saas Service Management Solution Selling Leadership Process Improvement Disaster Recovery Storage Solutions Storage Area Network Hardware Managed Services Channel Partners Pre Sales It Strategy Storage Management Cisco Technologies Business Continuity Storage Virtualization Six Sigma Go To Market Strategy Infrastructure Brocade Storage Architecture Emc Storage Program Management Business Process Improvement Business Alliances Outsourcing Network Attached Storage Software As A Service

Frank Cassell Education Details

  • Northeastern University
    Northeastern University
    High Technology Management
  • Harvard Business School
    Harvard Business School
    General Management
  • Mit Sloan School Of Management
    Mit Sloan School Of Management
    Strategy And Innovation

Frequently Asked Questions about Frank Cassell

What company does Frank Cassell work for?

Frank Cassell works for Dell Technologies

What is Frank Cassell's role at the current company?

Frank Cassell's current role is VP Customer Incident Management.

What is Frank Cassell's email address?

Frank Cassell's email address is ca****@****emc.com

What is Frank Cassell's direct phone number?

Frank Cassell's direct phone number is +150849*****

What schools did Frank Cassell attend?

Frank Cassell attended Northeastern University, Harvard Business School, Mit Sloan School Of Management.

What skills is Frank Cassell known for?

Frank Cassell has skills like Storage, Virtualization, Professional Services, Cloud Computing, Product Management, Enterprise Storage, San, Enterprise Software, Data Center, Storage Area Networks, Nas, Management.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.