▪ Review and approve financial decisions. Budget and report on financial cash flow.

Managed complex autonomous vehicle testing-related processes/releases. Contributed extensively to improving employee engagement. Leveraged deep analytics expertise to improve visibility/communications. Developed trusted relationships, credibility, and influence across organization. Partnered with leadership team to structure the unstructured.▪ Created/implemented daily team tracker adopted as model system for other remote teams. Inherited team with minimal structure. Developed system to track: staff attendance, meeting documentation, and critical deadlines.▪ Worked to anticipate needs, diagnose problems and then identify and drive appropriate solution. Created curriculum, online glossary, class schedule, email template, and surveys while selected for cross-training program.▪ Developed/launched online training material reference via internal Google site to find solution for critical communications barrier for individual/external teams. ▪ Served as consultant for hiring managers and new employee direct contact due to an exceptional track record in developing/motivating staff to drive increased productivity. Developed end-to-end job requisite for new candidate.▪ Created reporting system to be utilized for tests/releases implemented daily for testing autonomous vehicles.▪ Engaged in special events as a brand representative to demonstrate Uber technologies and how it works.

Selected as first external manager to be hired within the organization to manage the Autonomous Vehicle Division. Trained and managed team of 40+ employees. Managed scheduling for daily vehicle testing. Direct contact for escalated issues.▪ Recognized for building/driving high-performing teams. Established employee engagement team; implemented structured task mentality; conducted regular briefings; interviewed candidates; worked closely with new employees.▪ Engaged actively with senior management to recommend team efficiency improvements; review vehicle testing results. Worked closely with developers on vehicle software to ensure direct alignment to real world scenarios.▪ Created reporting ultimately used enterprise wide to review results of on-road testing with autonomous vehicles.▪ Co-owned critical Latin American organization called “Los Uber” to grow organization for Hispanic community.▪ Increased mileage utilization by 30% and passenger pickups by 50%+ after introducing competition between teams and employees via instituting a tracking spreadsheet. Enhanced accountability and visibility of team progress.▪ Conceptualized/established new career development program to increase team morale; well-received by leadership and incorporated daily for managers. Included 1:1 conversations, resume reviews, mock interviews, and resources.

Promoted from Tax Documentation specialist. Selected to manage Latin American account, one of BNY Mellon’s largest accounts in the US Tax Documentation group to provide structure and maintenance. Served as liaison between new employees and management. Built strong rapport with various groups within the organization. Independently researched discrepancies.▪ Decreased turnaround from 48 to 8 hours for attained information. Completely revitalized group by optimizing an account via tracking, closing old accounts, streamlining processes, and building rapport with international managers.▪ Drove employee engagement activities for the group. Initiated and executed employee engagement events.▪ Effectively communicated with corporate leadership to resolve issues. Collaborated with diverse business units.▪ Utilized pivot tables and V/H lookups to track approval rates for active accounts. Ensured accurate documentation.

Managed a staff of 50 while evaluating store performance, scheduling, and handling escalated issues. Conducted team meetings to review sales results and focus on areas of improvement. Utilized proprietary Customer Relationship Management tools to maximize profitability. Analyzed KPIs; presented opportunities to increase sales. Forecasted labor and hired staff.▪ Performance awards achieved: Number 1 store companywide, Black Friday; Number 1 performer in district; ranked 30th in company- Individual Performance; 11th in company; won companywide competition; Employee of Month 4x.▪ Transformed lowest performing territory; achieved Top 5 Store in Territory performance award. Analyzed poor performance issues; re-structured team; provided comprehensive re-training. Following years achieved top 3 rank.▪ Drove an attachment rate of 1.6% to 150% for mobile devices in 3 months, at 150% for 2 years. Revitalized struggling accessory products, ranked 1000 in company. Analyzed and identified style inventory changes required.▪ Increased mobile upgrade checks from 5 to 25 daily; overhauled model for check upgrades by incorporating a new staff role focused on networking internally in-store, distribute business cards for employees to attach to receipts.▪ Achieved a major boost in employee satisfaction from 30% to 90% for employee satisfaction according to employee survey. Employees participated in 5 community events. Survey completions moved from 40% to 100% completion.