Frank Casula Email & Phone Number

Toronto, Ontario, Canada

Review and enhance sales business processes: eliminate systemic normalizations, provide project management expertise: Translate complex processes into actionable steps. Identify inefficiencies and implement productivity improvements including documentation, training, and software automation. Work with the worldwide cross functional groups to identify and motivate change.Highlights:• Improved Quote Process handling time by 30%• Improved Quote Approval processing by 77%• Updated and integrated Product Management Tools for efficient updating of Salesforce.• Designed, developed, delivered training content and programs for: Salesforce, LinkedIn Sales Navigator, SAP Analytics, Zoom Info

Toronto, Ontario, Canada

Business Processes Integration enhancing bottom line optimization. Project and Product Management: optimize new or existing product and/or services sales programs: viability, positioning, execution. Front Line tools development and enriching CX experience and internal resource efficiency. Technology planning and execution. A ‘Fresh Set of Eyes” approach, specializing in increasing productivity improvements while enhancing bottom line and CX experience. Recent projects within Semi-Conductor, Telecommunications, Fintech, and Retail. • Prometheus Software | Market analysis Digital Wallet Fintech • Fido | Onboarding Tools and Training, update and streamline• Semtech Corporation | Determine and implement improvements to Sales processes.

2859 Derry Road

Spirit, knowledge, drive, with competent experience providing customers with the solutions in a just in time (JIT) on demand environment., exceeding expectations at every level.Responsible for managing top and bottom line 1.2M customer facing profit centre demonstrated 30% growth: with direct control of revenue, service levels, equipment, supply chain, store hours, product quality, and the selection and development of the production team.Hire, train, couch and mentor staff. Develop business to business and business to consumer relationships. Transform ideas and digital concepts into products that help customers sell more, communicate more, educate more, and operate their businesses more efficiently.Understanding people - our customers and their business - what matters to them and then working to make those things better, faster smarter.

1403 Bathurst St, Toronto On M5R 3H8

Creative vision and direction for team of 5 dedicated individuals to develop, test and deploy new line of products in the Grand Format arena. Source Suppliers - create people and processes plans for 71 locations, liaison with managers, directors and ownership. Develop internal marketing rewards program, create training and sales aides, deliver training for vertical integration across Manager network to generate 3M+ sales. Develop, implant direct product campaign launch internally and externally.

220 Yonge St. Toronto, On

Contact for business clients in a fast paced constantly changing environment. Determine customer’s needs and provide a “best solutions” approach to navigating the vast resources of Apple. Support and training team members. -Business lead conversions averaged 48% effectively increasing store sales -Consistently contributing to overall store performance improvements; training new staff -Achieved Apple Champion and Apple Certified Professional certificate enhancing solution selling

400 Royal York Blvd

Originate client intake and assess needs/proficiencies. Manage and direct staff, facilities and technology for office. Develop structured personal learning plans for clients, and facilitate. Implement creative hands-off education/orientations for mixed use technology hardware or software as required. -Created new learning materials and catered lesson plans for various online or stand-alone trading platforms -Grew revenue by 12% per quarter by consolidating and developing new strategic relationships -Resolved issues relating to systemic integration of trading plans by introducing psychological testing -Planned and facilitate 12 events and workshops per month resulting in increased sales and brand awareness

7 Labatt Ave, Toronto On

Directly accountable for sales, new business, building strong client relationships and customer service. Manage and direct staff, facilities and technology for office. Create and support product planning, branding, and strategic plan. Product and project management, liaison with suppliers and clients. -Developed and managed over 2M dollar portfolio of Print, Digital, Web, and Media -Increased revenue 30% per annum. Increased net bottom line 7% average per annum over tenure -Engineered development and deployment of on-line print solutions tailored for each client. -Determined/used technology enabling solutions saving client 1000’s of person hours -Pioneered XML import template GUI’s reducing redundancy in design and translations -Designed, developed, managed leading customer deployments and in-house integrations -Integrated Databases, Native Files and XML automation streamlining design and translation -Managed integration of databases with on-line ordering and billing systems enhancing productivity -Managed multiple deliverables fluidly, de-fusing high pressure time sensitive situations with clear solutions

7 Labatt Ave, Toronto On

Initiate and develop quality customer relationships driving sales. Determine and devise strategic client solutions. Liaison directly with clients, working with graphic artists, creative directors, and marketing teams; providing technical assistance and specifications for print production. Managed expectations of multiple deliverables constantly and fluidly. De-fused high-pressure time sensitive situations with clear solutions. -Resourced, developed and managed over 1.2 M dollar portfolio of Print, Digital, Web, and Media -Created and initiated new account strategies, customer presentations, and proposals opening new sales -Developed new territories, revenue streams and new sales associates assisting in exceeding sales goals -Integrated Direct Mail opportunities in workflow increasing sales and simplifying solutions for clients

Toronto, Canada Area

Determine, plan and develop technology/software solutions across multiple implementation projects, with a demonstrated ability to build, coach, and lead diverse teams. Discern and developed content for multimedia delivery on financial planning education. Responsible for all areas of design, development, delivery of educational material on Financial Planning and Brand management. Create budgets and feasibility ROI statements and tracking. Developed business documentation for end user, deliver training on new software systems.-Negotiated channel agreements, securing Microsoft Partnerships vaulting Money Guide™ product line to national sales level-Initiated and developed strategic relationship Nortel and CCH Canadian Ltd increasing sales-Pioneered test flow-back design and lock out modules new to CD ROM ensuring users had achieved required knowledge before continuing -Engaged Instructional Designers, programmers and content developers for MoneyED™ and Money Guide™ product lines to create animated engaging meaningful informative content-Led diverse teams with a demonstrated ability to coach and build team engagement

Toronto, Canada Area

Determine, plan and develop technology/software solutions across multiple implementation projects, with a demonstrated ability to build, coach, and lead diverse teams. Discern and developed content for multimedia delivery on financial planning education. Responsible for all areas of design, development, delivery of educational material on Financial Planning and Brand management. Create budgets and feasibility ROI statements and tracking. Developed business documentation for end user, deliver training on new software systems. -Negotiated channel agreements, securing Microsoft Partnerships vaulting Money Guide™ nationally -Initiated and developed strategic relationship Nortel and CCH Canadian Ltd increasing sales -Pioneered test flow-back design and lock out modules, new to CD ROM at the time -Engaged Instructional Designers, programmers and content developers for MoneyED™ and Money Guide™ product lines to create animated engaging meaningful informative content

Champion Program, Computer And Information Sciences And Support Services

The Apple Training and Certification program keeps you at the forefront of Apple technology. Certification creates a benchmark.

Associate'S Degree, Stocks, Forex, Fx, Futures, Options, Commodities

Hands on learning with professional traders: Create a trade plan, understand the ebbs and flows of various markets. OTA offer's.

Masters Degree (In Progress), Human Potential

Gain a clear sense of direction and purpose for your life – using your internal compass rather than succumbing to the external pressures.

Certifcate, Yoga, Graduated

Activities and Societies: Deepen yourself and your practice through the asana and Heartfull™ Meditation. Apply the philosophy to recruit.

Direct Marketing Certificate, Marketing/Marketing Management, General