Fernando Coburn Cardenas Email & Phone Number

Los Angeles, Ca, Us

Alhambra, California

I am currently in charge of all designing, planning and implementing of training programs and materials, as well as, training development for Shakey's USA.

Hollywood

-Oversee and direct organizational strategy and roadmap, while ensuring that the staff delivers superior customer service consistent with company standards, and maintain professional integrity at all times to surpass client expectations.-Objectively address customer queries and resolve diverse issues in a professional manner.-Serve as a Safety Coordinator and in charge of monthly crew meetings; train and develop crew members on proper safety procedures, and expand and enrich their capabilities.

Gardena Ca

-Maintained robust business empathy with clients and stakeholders to develop a strong network, it encouraged repeat and referral business and maximized customer satisfaction and loyalty. -Leveraged bilingual competency and effectively communicated with team members in English and Spanish to ensure a smooth functioning of daily business affairs. -Managed scheduling of crew members and delegated tasks according to labor need and demand.-Managed inventory, maintained accurate inventory levels, and saved significant costs.-Managed cash and P&L accounts, and prepared daily reports for the senior management.-Oversaw data entry, invoicing, and payroll processing; ensured all task were completed timely and efficiently and the stipulated deadlines were met accordingly.

Greater Los Angeles Area

-Organized and held pre-shift meetings to communicate daily goals to crew.-Managed scheduling to ensure crew took breaks accordingly.-Operated the cash register and accurately billed to the customers, helped minimize financial losses.-Enforced strict adherence to safety guidelines and standards and followed industry best practices, this helped reduce employee incident reports by 15% and maximized profitability. -Effectively communicated with supervisors and kept the management fully informed of the daily activities.