Fanny Ceja-Alcazar Email & Phone Number

Augusta, Ga, Us

Thomson, Georgia, United States

Accounts Receivables, Collections, Sales Reports, Hit List, Credit Memos, business credit references

United States

Administrative Assistant III to the Vice President of Enrollment & Student AffairsAdministrative Assistant III to the Associate Vice President and Dean of StudentsTop support in the hierarchy of 15 administrative professionals in the Division of Enrollment and Student Affairs

United States

Administrative support to the Vice President of the Division of Enrollment & Student Affairs and to the Associate Vice President/Dean of Students for the Division of Enrollment & Student Affairs.Manages professional calendars for both the Vice President (VP) and Associate Vice President (AVP)/Dean of Students.Budgetary support for the VP, AVP/Dean of Students, and five departments within the Dean of Students unit.Personnel actions support for the VP, AVP/Dean of Students, and five departments within the Dean of Students unit to include the process of hiring and/or terminating employees.Processes travel for multiple personnel within the division.Maintains detailed budget reports for multiple line accounts to include Graduate Student Association.

Waynesboro, Ga

Used the Bechtel eTrack application to process course rosters, give pass or fail credit, and closes out classes once all data is inputted.Gave credit through the My Required Reading (MyRR) application when required reading was completed.Assisted when needed in daily uploads of MyRR in to the Southern Nuclear Company (SNC) database application.Conducted daily uploads of personnel and procedure spreadsheets and Safety Packets in to the Aconex application.Performed document control processes by scanning course rosters and adding document control numbers.Documented Safety Packets by adding document control numbers and uploading them in to Aconex application.Processed new employee data on a weekly basis.Updated Novatime data in Bechtel’s eTrack application.Assigned procedures to different work groups as part of their required reading.Activated and deactivated MyRR procedures.

Augusta, Georgia

Served as first point of contact for the Rheumatology Division in the Department of Medicine.Worked with medical students and residents who were on monthly rotations (average 5-7/month).Coordinated and scheduled conferences and assisted with research applications.Maintained academic calendars for three faculty members and two fellows in training.Created travel authorizations and travel reimbursement requests for faculty and fellows.Monitored fellow academic progress through the One45 application.Processed check requests for reimbursement to faculty and fellows.Proctored fellow's examinations.Organized annual graduation dinner.Organized travel itineraries and reimbursement requests for guest speakers.Coordinated recruitment efforts for faculty and fellows.Coordinated fellowship training with the Department of Veterans Affairs.Performed quarterly curriculum inventory reporting in a timely manner.Responsible for division events to include monthly staff meetings and conferences.Assisted with publications in peer reviewed medical literature including formatting, tables/figures and references.Successfully navigated and updated faculty data through the Professional Activity Capture Tool (PACT).

Augusta, Georgia

Greeted and directed guests to proper destination in an office of 32 personnel.Answered and transferred phone calls as required.Purchased office supplies and processed returns as needed.Received incoming mail and distributed to appropriate personnel.Documented incoming checks in to appropriate spreadsheets.Created bank deposit batches for checks totaling approximately $500,000 per week.

Augusta, Georgia

Supervised a team of 7 to 10 customer service agents.Organized, directed, and monitored daily activities of team.Handled escalated calls.Monitored and reviewed individual and team performance.Monitored calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provided feedback as required.Monitored and analyzed productivity of agents; generated reports based on analysis.Provided coaching and development feedback.Ensured all client compliance requirements were met.Produced and reviewed Call Management System (CMS) reports.Ensured all payroll deadlines were met.Ensured daily and monthly performance results were tracked by agent and team.Assisted in completion of annual performance reviews.Trained, motivated, developed and rewarded customer service agents.Responded to and worked to resolve agent concerns in a timely manner.

Schofield Barracks, Hawaii

Served as supervisor and accounted for the professional development of ten subordinates.Ensured subordinates were properly equipped to complete tasks.Regularly used all components of Microsoft Office to create spreadsheets and power point presentations for staff briefings.Composed and typed memorandums to be approved for members of the organization to travel to other locations.Conducted telephonic communications with businesses to ensure organizational members had proper hotel accommodations and car rental requirements.Direct oversight of $3 million company budget in government travel card funds for 761 members of the organization.Processed over 3,000 travel vouchers in excess of over $1.5 million to ensure timely reimbursements.

Bachelor Of Business Administration (B.B.A.), Digital Marketing

Associate Of Science (A.S.), Accounting And Business/Management

Associate Of Arts (A.A.), General Studies