Felicia Gaffney Email & Phone Number

Greensboro, North Carolina, United States

Greensboro/Winston-Salem, North Carolina Area

Doing the minutiae for you so that you can do what you love.Supporting you using my research, administrative, data entry, and writing/editing skills.

Greensboro, North Carolina, United States

• Interviewing selected households to collect longitudinal survey data (Current Population Survey (CPS))• Conducting door-to-door and telephonic interviews by reading survey material as worded on the survey instrument, and entering accurate responses as given by Respondents into laptop• Planning driving route based on caseload provided by Regional Office'• Communicating with local Field Supervisor as needed• Working remotely and set own hours based on survey timing and household needs• Hired September, 2019, but due to pandemic, training didn’t start until April 2021

Greensboro, North Carolina

Contract Employee hired through BC Forward. Second contract in the Lien Release section of the Mortgage department. • Processed lien releases using recorded mortgages while utilizing various databases and programs including Linx, Filenet, LAFA, Vector, and Remote Processing System• Researched lien release requests by bank associates, customers, and third parties• Utilized county online databases (NETROnline) and Datatree to locate recorded mortgages and lien releases• Trained to send lien releases to counties to be electronically recorded using INGEO• Processed and mailed payments to counties to record released liens• Prepared legal descriptions for mortgage satisfactions on Microsoft Word• Verified accuracy of satisfactions and corrected mistakes before mailing

Greensboro, Nc

Contract employee through Randstad• Determined where to direct calls using case management program Needles• Answered calls on 3CX internet multi-line phone system• Requested Medicaid liens for clients using Needles• Drafted termination letters through Needles• Logged mail into Needles before distributing• Distributed faxes which came in via email using MS Outlook• Greeted clients, guests, and employees as they entered the office• Prepared marketing materials for mailing

Greensboro, Nc

Tax Associate - Tax Season 2016Customer Service Professional - Tax Season 2015• Prepared client taxes • Answered the phone and assisted with client needs and concerns• Made appointments for clients, both in person and on the phone• Controlled cash flow• Welcomed clients as they came in the door• Distributed marketing materials

Greensboro, Nc

Contract Employee hired through Randstad. Worked in the Lien Releases section of the Mortgage department. • Researched mortgage satisfactions utilizing various databases • Tracked lien releases on Microsoft Excel and Sharepoint spreadsheets• Processed and mailed payments to counties to record released liens• Prepared legal descriptions for mortgage satisfactions on Microsoft Word• Verified accuracy of satisfactions and corrected mistakes before mailing • Worked with a variety of computer applications, databases, spreadsheets, etc.

Harrisonburg, Va

• Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews• Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Elicited information following a script, and recorded census data on forms• Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification• Complied with accuracy standards while maintaining high production rates• Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties• Met daily with supervisor to review and submit work, and receive additional instructions

Chesapeake, Va

• Managed office• Designed digital albums using Adobe Photoshop • Styled for photographs• Prepared client contracts and invoices• Processed client payments• Managed calendars scheduling client meetings and photography shoots• Assisted at photography shoots• Coordinated client meetings• Created advertising layouts• Designed and assembled trade show booth and promoted business at bridal shows and other expositions and trade shows• Ordered photographs, frames, and other supplies

Virginia Beach And Norfolk, Va

Provided administrative support to various companies and law firms

Paw Paw, Wv

• Updated personnel handbook for 10-20 employee resort• Managed front office and assisted with customer concerns• Authored and edited resort bimonthly newsletter using MS Word• Researched and organized personal developmental workshops at year-round resort• Conducted recreational activities for members

Washington, D.C.

• Supported one partner and two associates within 100-attorney firm practicing labor and employment law; later supported three partners and two associates with insurance recovery cases in same firm• Investigated and reviewed client insurance coverage and created charts to illustrate prior coverage• Conducted computer-aided research using Lexis/Nexis, Westlaw, and Internet• Performed research at legal library; government agency, and courthouse• Tracked labor bills in legislation using the Internet• Performed background check on opposition• Prepared subpoenas to obtain records• Provided case management simultaneously for multiple document-heavy on-going cases• Prepared and maintained motions, documents, and exhibits for litigation• Reviewed, organized, cataloged, and maintained case documents, dockets, and department brief bank• Assisted building of defense by locating important documents• Examined over 30 boxes of documents for privileged document review • Wrote and sent correspondence to clients and courts and Proofed legal briefs for associates

Fairfax County, Va

• Researched traffic cases using court database• Provided case management for individuals with suspended licenses• Provided customer service and relations for the court both in person and by telephone• Served as court liaison with other state agencies to include DMV, State Troopers and County Police, Virginia Department of Taxation, and other courts

Master'S Degree, Legal Administration

Bachelor Of Science (B.S.), Psychology