Francisco Gallegos Email & Phone Number

San Antonio, Texas Area

San Antonio, Texas Area

Promote San Antonio as leisure vacation, tour, and incentive destinationFacilitate commitments between local stakeholders and high-level Sales accounts to utilize hotel rooms and area attractions Exercise functional supervision over assigned staffIdentifiy and maintain files on key travel trade account of which are domestic or international associations and or corporationsDevelop programs for international and domestic tour operators to include San Antonio and other Texas venues

San Antonio, Texas Area

DUTIES:• Manage in-life product performance: sales, margin• Conduct extensive numerical analysis using company data.• Identify and present innovative and creative product solutions.• Project management of all product integration/launches/changes throughout implementation.• Identify the business and objectives of each product.• Build strong working relations with various organizations (B2B and B2C)• Develop & conduct training on new products launched and raise awareness• Monitor internal processes for efficiency and validity pre & post product launch/changes.• Provide support for other departmental projects as needed.• Meet/exceed and maintain service levels as assigned by management.ACHIEVEMENTS:• Integrated other forms of communication to help the sales team manage their leads management• Implemented better tracking of customer data to improve product adoption.• Incorporated video and high resolution photos to engage and excite customers. • Used compromising techniques through various product options to encourage effective selling techniques.

DUTIES:SHAREHOLDER COMMITMENT: • Improve operational systems and policies in support of organizations mission • Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.• Play a significant role in long-term planning, including an initiative geared toward operational excellence.• Constantly motivate the sales team to hit their targets and ensure company profitability.• Oversee the recruitment, selection and retention of staff as well as payroll matters and staff training.• Incorporate and implement new business strategies. CUSTOMER COMMITMENT: • Analyze customer feedback monthly through company surveys• Contact customers to implement solutions based on constructive feedback• Meet service level agreements• Focus on customer preferred suppliers EMPLOYEE COMMITMENT: • Oversee team management, planning, goals and controls.• Development of individual team member skills development.• Payroll management, including tabulation of accrued employee benefits.• Regular meetings with team and leadership around office and client planning and goals.• Supervise and coach employees on a weekly basis.• Meet regularly with team leaders to give them sales figures and plan how they approach their work.• Meet company directors who advise on strategy and finding out about any local issues and future trends.• Organize incentives, bonus schemes and competitions.• Communicate with sales consultants and providing encouragement, help and advice.• Engage disciplinary matters and customer complaints.• Write Mid-year, year-end and development reviews for each member of the team. • Handle the Executive/VIP Desk, Group Desk, International Rate Desk and international travel agents in business travel.

DUTIES:SHAREHOLDER COMMITMENT: • Monitor event activities to ensure compliance with group contract requirements while ensuring satisfaction of participants through various forms of the booking process.• Negotiate contracts with such service providers and suppliers as hotels, airlines, and ground transportation. • Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends• Increase productivity and revenue CUSTOMER COMMITMENT:• Process cost analysis of prospective cities based on ease of air travel, hotel management, competitive rates and event site costs. • Onsite inspection of event facilities and hotel rooms to ensure that they conform to customer requirements• Coordinate services for events, such as accommodation, air and land transportation• Organize and track registration of event participants• Consult with customers to determine objectives and requirements for events such as meetings, conferences, audio/visual requirements and conventions• Obtain approval from sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress• Review event bills for accuracy, and approve payment through direct billing• Evaluate and select providers of services according to customer requirements• Maintain records of event aspects, including financial details• Conduct post-event evaluations to determine how future events could be improvedEMPLOYEE COMMITMENT: • Train, and supervise agents and support staff required for events• Create special teams of employees to handle large events

San Antonio, Texas Area

DUTIES:• Trained over 300 new hires to AMR Corporation (American Airlines) in customer service, domestic and international travel, and sales• Documented and processed evaluations for each new hire• Wrote performance goals and improvement tasks to achieve expectations. • Effective communication skills in presenting• Motivated each employee to succeed and to engage in performance metrics• Coached and mentored other new hires in learning other departments of the company• Updated company and training manual in best practices and process improvements that resulted in a 30% reduction in training time

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: American Marketing AssociationMy studies at UTSA centered around Marketing Research, Consumer Behavior.

Associate Of Arts And Sciences (Aas), Business, Management, Marketing, And Related Support Services

Activities and Societies: Student Leadership InstituteI found junior college as a great stepping stone to focus on my future in business.